Maplewood Toyota- Service Center

excellent they got me in at my scheduled appointment time and completed the service at the time promised. my back window wiper blade was damaged when they washe they got me in at my scheduled appointment time and completed the service at the time promised. my back window wiper blade was damaged when they washed my vehicle and with no questions asked they fixed it immediately. This should not matter but unfortunately it does in the car world.... I'm a woman so knowing a company is going to be honest with me about what service does or doesn't need to be done is very important. The service techs were honest and straightforward, making it a pleasant experience at the dealership. More

Great service Service department was great and got us in and out in a timely manner. You always get friendly service with a smile and they always call you by name. Service department was great and got us in and out in a timely manner. You always get friendly service with a smile and they always call you by name. More

Bad service I took my highlander in for a oil change and to rotate the tires. I was in the waiting room for about 45 mins and they called me to the service garage I took my highlander in for a oil change and to rotate the tires. I was in the waiting room for about 45 mins and they called me to the service garage. They told me that while they were rotating the tires, they broke one of the lug nuts. They said that I would have to buy a new one. What?!? I was a loyal customer until that time. I've been going there to get oil changes for over 10 years and bought over 5 cars there. I'm never going there again. More

easy fast hassle free got a nail in my passenger front tire. came in with no schedule. got a service advisor right away. pick up my car after one hour free car wash. even t got a nail in my passenger front tire. came in with no schedule. got a service advisor right away. pick up my car after one hour free car wash. even the paying process was easy and quick. More

Sales and service Both the sales department and the service department were friendly, knowledgeable, and easy to work with. I was in for the air bag recall. It took Both the sales department and the service department were friendly, knowledgeable, and easy to work with. I was in for the air bag recall. It took some time for the part to arrive, but I am happy that I have a great, reliable car with almost 78,000 miles on it. So, the car was washed, fluids checked and the cost was zero. More

top notch Staff is never condescending...always friendly, professional, courteous, and explain things well. Service is fast, done right. They get it right th Staff is never condescending...always friendly, professional, courteous, and explain things well. Service is fast, done right. They get it right the first time!! Kudos. More

Friendly, prompt service I had my first service for my 2015 Toyota (free!, since I bought it at Maplewood Toyota) and it was done in 35 minutes, including a car wash. I would I had my first service for my 2015 Toyota (free!, since I bought it at Maplewood Toyota) and it was done in 35 minutes, including a car wash. I wouldn't go anywhere else! More

Absolutely the best service leader and service! Joe, the evening service leader, is phenomenal! He is personable, respectful, courteous, welcoming and graciously knowledgeable! He leads with a genui Joe, the evening service leader, is phenomenal! He is personable, respectful, courteous, welcoming and graciously knowledgeable! He leads with a genuine commitment to customer service and the team honors that. He is thorough, considerate and honest! Thank you Joe for ALWAYS and consistently providing excellence in service. More

Double Recall Recall repairs to my Tacoma; leaf springs and catalytic converter, were handled in two hours less time then predicted. The provision of a loaner car Recall repairs to my Tacoma; leaf springs and catalytic converter, were handled in two hours less time then predicted. The provision of a loaner car was very much appreciated. More

Vehicle Inspection I'm always been pleased with the service I've received. My questions are always answered and whatever work needs to be done is done in a timely manne I'm always been pleased with the service I've received. My questions are always answered and whatever work needs to be done is done in a timely manner. More