Maplewood Toyota- Service Center

Service call Prompt service. Very friendly staff and explain what work they did on the car and recommendations. Also a very nice waiting area and staff give you a Prompt service. Very friendly staff and explain what work they did on the car and recommendations. Also a very nice waiting area and staff give you a very good idea when the car will be ready. More

Great experience !!! Had a noon appointment- checked in and everything went perfect. It's a great time to look over the new cars on the showroom floor and in the lot as we Had a noon appointment- checked in and everything went perfect. It's a great time to look over the new cars on the showroom floor and in the lot as well. More

Great Service My appointment was for 9:00 PM, but I got there an hour early. The service writer said he would try to get me in early (and he did). He kept me update My appointment was for 9:00 PM, but I got there an hour early. The service writer said he would try to get me in early (and he did). He kept me updated on the progress twice. I really like this dealership and have purchased five cars there. The service guys are top notch. More

Convenience is key I recommend getting appointments instead of walk-ins. The service is quicker and you can setup your next appointment in six months. It's so much more I recommend getting appointments instead of walk-ins. The service is quicker and you can setup your next appointment in six months. It's so much more convenient . More

20,000 mile checkup Considerate welcome including setting up my very important 25000 visit. A service person shared where my car is on safety: tires, brakes, overall co Considerate welcome including setting up my very important 25000 visit. A service person shared where my car is on safety: tires, brakes, overall condition.. very easy to understand! Washed, all systems go and out in an hour! Love this place!! More

Great service I was treated very well by all. Both service people I dealt with were very professional and good at their job. Thank you for the quality service. I was treated very well by all. Both service people I dealt with were very professional and good at their job. Thank you for the quality service. More

Proactive truck truck inspection, assistance and recall Joey in Service listened to, noted and followed up on all of my concerns, questions and requests to check air filter, engine and inside of truck. Rec Joey in Service listened to, noted and followed up on all of my concerns, questions and requests to check air filter, engine and inside of truck. Recall work completed even though I hadn't scheduled ahead of time. Before truck inspected, Joey answered my questions about warning lights and assisted me with correct installation of hitch. Joey met with me twice in waiting area. While waiting, my long-time sales rep Terry chatted with me regarding my previous Toyota purchases/experiences (Matrix and Prius) and how my Tacoma SR5 meets my current needs. More

Overall, happy. Fast service....but We are very happy with how quickly the work was done and that we were able to pick our vehicle up so soon. Other than being checked in when we dropped We are very happy with how quickly the work was done and that we were able to pick our vehicle up so soon. Other than being checked in when we dropped off our vehicle (Joey, I think), we didn't speak with anyone.When the car was done, I received a call from Cody saying it would be ready to picked up anytime after 12:30pm. When we came in to pay and pick up our keys, we asked if anyone would go over things with us, but the cashier just said if we had any questions to let her know...but everytime we've picked up our vehicle, someone usually just goes over everything they did. Not a big deal, but we do feel better when a professional goes over things with us. So basically we came in and paid and left to go get our car...and when we were approaching it, my husband said, is that OUR car that is running? And sure enough, our car was in the parking lot running. Our car is one that does not need to key to be inserted. So I would guess it was the Runner, or whoever parks the cars that forgot to turn it off. Our car probably wasn't running more than an hour, but I hate to think if we hadn't been able to pick it up right away. Overall we are pleased. More

Routine maintance They did a great job, in the time quoted. Everyone was extremely friendly. I've come to expect the best from Maplewood Toyota, and for 12 years haven' They did a great job, in the time quoted. Everyone was extremely friendly. I've come to expect the best from Maplewood Toyota, and for 12 years haven't been disappointed. More

Service visit Great service and friendly employees I was early for my appointment, but I was able to have my car checked out as soon as I arrived. Great service and friendly employees I was early for my appointment, but I was able to have my car checked out as soon as I arrived. More