Maplewood Toyota- Service Center

Friendly, courteous and helpful Your employees were friendly, courteous and helpful. Your facilities are clean and comfortable. Service was performed on a timely basis. Combined, th Your employees were friendly, courteous and helpful. Your facilities are clean and comfortable. Service was performed on a timely basis. Combined, these elements made for a satisfying service visit. More

Maintenance I brought my car in for required maintenance and it was done in less that 45 minutes! Great Place and great people. I will always come back to Maplewo I brought my car in for required maintenance and it was done in less that 45 minutes! Great Place and great people. I will always come back to Maplewood Toyota for service. More

Unexpected Service Made Easy We brought our 2010 Prius in for routine maintenance when diagnostics indicated a rear brake needed replacement. This meant an unexpected 4-5 hours wo We brought our 2010 Prius in for routine maintenance when diagnostics indicated a rear brake needed replacement. This meant an unexpected 4-5 hours work/wait. The folks at Maplewood Toyota were very accommodating. The unexpected wait was made short by an offer of van service to our home. We elected instead to go to nearby Maplewood Mall to get some shopping done. After a few hours of shopping, we got a call from Maplewood Toyota to say that the brake work was finished. The van took us back to the dealership. There was a little glitch with the invoice. The service rep at the desk told us there was N/C. That was quickly straightened out because although there was no charge for maintenance, the brake work was an expense. We used a Dealership coupon when we paid to save a little money. We were on our way home an hour earlier than expected. Thanks to everyone at Maplewood who made our eventful visit go as smoothly as possible. Especially happy that they had the resources to quickly identify and fix our brake issue. More

Consistently exceptional service I honestly have nothing but wonderful things to say about the wonderful staff at Maplewood Toyota. Since 2009 when I first purchased my Corolla there, I honestly have nothing but wonderful things to say about the wonderful staff at Maplewood Toyota. Since 2009 when I first purchased my Corolla there, I have consistently received exceptional customer service that I feel I can trust. The staff there are incredibly kind and professional, and extremely good at communicating with customers, both in terms of explaining service needs in easy to understand terms (I have overheard more than one conversation in their lobby where service representatives break down mechanical issues to adorable old ladies incredibly well) and just in general terms as far as keeping you updated about realistic wait times, etc. I also appreciate that they always allow the customer to be the deciding factor as to if or when they would like the service provided. Not once have I had unnecessary service recommended to me (nor pushed on me, like you will find at many other shops... no, I do NOT need a new cabin air filter, tyvm). Great customer service and great service in general has kept me coming to Maplewood Toyota for all my service needs despite the fact that I moved from Maplewood to South Minneapolis seven years ago. Yes, they are worth the drive. More

Great mechanic, but long, long wait with appt! Was very pleased with customer service and especially the explanation provided by the mechanic. Only thing was I waited 2 hours to get the diagnostic Was very pleased with customer service and especially the explanation provided by the mechanic. Only thing was I waited 2 hours to get the diagnostic, and I had an appointment--- so no idea why such a wait other than they must have overbooked. More

30k service Service went well as expected. Time was as expected. I was a bit disappointed that the service coupon was not accepted for the ToyotaCare service re Service went well as expected. Time was as expected. I was a bit disappointed that the service coupon was not accepted for the ToyotaCare service renewal. Wait for service appt. was over a week. More

Very Efficient Service I brought my Sienna in for a 75,000 mile service without making an appointment. I arrived early evening and was out at the time I was told. Oil chan I brought my Sienna in for a 75,000 mile service without making an appointment. I arrived early evening and was out at the time I was told. Oil change and tire rotation were done to my satisfaction and the car had been washed when I was notified it was ready. More

The staff is alway friendly, helpful and willing to assist The personnel are not only willing to assist the customer, They will go the "extra Mile" to see that the customer gets the best deal and is satisfied. The personnel are not only willing to assist the customer, They will go the "extra Mile" to see that the customer gets the best deal and is satisfied. Everyone that I have ever dealt with in the service dept. have been great. More

I love Maplewood Toyota Thank you everyone at MW Toyota for always exceeding my expectations with the service of my vehicle. You're the best and I appreciate your team of pr Thank you everyone at MW Toyota for always exceeding my expectations with the service of my vehicle. You're the best and I appreciate your team of professionals! More

Always friendly service. Maplewood Toyota provides the easiest customer service we have ever experienced. From making a service appointment to checking in for the recommended Maplewood Toyota provides the easiest customer service we have ever experienced. From making a service appointment to checking in for the recommended service, it is easy and quick. The required oil change, tire rotation, and safety check is done thoroughly and efficiently. We never have to wait when we are scheduled and an hour later--after coffee and some newspaper reading--our car is serviced, washed and waiting for us. More