Maplewood Toyota

I bought my vehicle from Tom Decker and Maplewood Toyota several years ago and Tom was very helpful. He was also personable and friendly, but not pushy...and I appreciate that when making such a large purc several years ago and Tom was very helpful. He was also personable and friendly, but not pushy...and I appreciate that when making such a large purchase decision. When I was in the market again for a potential new vehicle, I immediately thought to call Tom. I was impressed that he remembered me and all the specifics of my purchase many years ago. Great sales rep and excellent customer service. More

Our main vehicle since 1978 has always been a Toyota Camry. We went to Maple Wood Toyota to continue the trend. We had just moved to the area so we were unfamiliar with the people and the culture at M Camry. We went to Maple Wood Toyota to continue the trend. We had just moved to the area so we were unfamiliar with the people and the culture at Maple Wood Toyota. We were greeted by Dave Pates and he immediately made us feel like valued customers, even though at that point to him we were only potential customers or maybe even tire kickers. We made a deal that day to lease a new Toyota. Since then, I have never had a negative thought about the Maple Wood Toyota dealership or Dave Pates. We later purchased a great used pick up from Dave also. He was extremely helpful when we had a small problem with the used vehicle and everything was taken care of without hassle. The new car has never been a problem, but when I went back for service, I was efficiently taken care of in a very friendly way. We would never hesitate to recommend Maple Wood Toyota to anyone of our acquaintances looking to purchase a new or used vehicle. Sales and service personnel there are very friendly, helpful and understanding. They make you feel like you are more than just a tally on the sales board. And besides, they have free coffee and rolls while you wait for service. More

We had a relatively complicated transaction--two trade-ins and two new car purchases. Deb handled the entire transaction from start to finish, and we left within the afternoon. The pricing was com trade-ins and two new car purchases. Deb handled the entire transaction from start to finish, and we left within the afternoon. The pricing was competitive and the customer service was exceptional. I have purchased five vehicles from Maplewood Toyota and have always been satisfies; this time, though, the customer service was the best. Good job! More

Cha was very helpful and knowledgeable. He treated us with respect. He was not pushy and agressive, but rather friendly and understanding of our needs. I would recommend family and friends to purchase th with respect. He was not pushy and agressive, but rather friendly and understanding of our needs. I would recommend family and friends to purchase their car from Cha and from Maplewood Toyota in the future. More

Pat was a great sales person to work with. He made buying a car very easy and a fun experience. He was very honest, respectful, and friendly. He was very flexible with the times that I could come in buying a car very easy and a fun experience. He was very honest, respectful, and friendly. He was very flexible with the times that I could come in to meet with him. The dealership was very professional and the service department is great. Thanks Maplewood Toyota! More

As per usual, Timothy Ehlenz took great care of me and the total experience at Maplewood Toyota was entirely stress-free! Tim is always very easy to work with! I told him what I wanted and he called me t the total experience at Maplewood Toyota was entirely stress-free! Tim is always very easy to work with! I told him what I wanted and he called me the very day it came in. The process took less than two hours and now I have a beautiful new car at a price I never dreamed possible! I couldn't be happier! Thank you for another great Toyota! Debbie More

When I bought my Tacoma Truck from Larry Bain I told him that he was a nice guy but that in my experience after purchasing a vehicle from a salesman our paths would not cross again and I was mainly interest that he was a nice guy but that in my experience after purchasing a vehicle from a salesman our paths would not cross again and I was mainly interested in getting the truck for the lowest price possible. Larry proved me wrong. I see him most every time I bring my truck or Highlander in for maintenace. He goes out of his way to greet me and ask about the truck and how things are going. He has become a friend. Something that has never happened at other dealerships. So because of Larry's attitude and the attitude of the maintenance department I have given the dealership a "great" rating. thanks Scott stevens 1600 Lamplight Dr. Woodbury, MN. 55125 More

The salesman, Vic Perrotta, was friendly and professional. He made buying a car fun and we felt confident that he was selling us a good car for a good price. The dealership was clean, comforta professional. He made buying a car fun and we felt confident that he was selling us a good car for a good price. The dealership was clean, comfortable and full of activity. The other sales personnel were friendly and respectful. After we completed the deal, Vic made sure the car was clean for me and hopped into the passenger seat to show me all the controls. He went out of his way to be helpful. Thank you! Susan & Richard Powell More

In late October I had an accident with my car, a 2001 Toyota Camry. Since it had high mileage my insurance company determined it to be a total loss. At that time I was not planning on buying a new car Toyota Camry. Since it had high mileage my insurance company determined it to be a total loss. At that time I was not planning on buying a new car for another year but due to the circumstances I felt compelled to make the purchase immediately. I called Maplewood Toyota and spoke with Debbie she invited me to stop in when convenient and she would assist me in finding a vehicle that I would be happy with. I stopped in later that day. Debbie was helpful we looked around and found a vehicle of the type that I had indicated I was interested in purchasing. We started to complete some preliminary paperwork. I was feeling very stressed, I wanted to get to the Insurance office to pick up the check for the total loss, I was driving a loaner car from the body shop and I really had not come to terms with how I was going to fit this major purchase into my budget at this time. Therefore instead of explaining my thought process I proceeded to be very rude to the woman in charge of setting up delivery options and stomping out of the showroom in frustration. To make a long story short I called the sales manager the next day explained to him my frustration and my wish to push the reset button. He was very cordial. I returned that afternoon and thanks to Debbie, Lisa, Terry and the finance representative I left the showroom with my new Toyota as excited as a 16 year old. I would definetly recommend this dealership to my friends and anyone else who will listen. I could not be more happy. My sales representative Debbie is patient, knowledgable, upbeat and a pleasure to do business with. More

My husband and I had bought another Toyota Sienna in 2009. Prior to that in 1984 when I was in graduate school, I had purchased a Toyota from this dealership and had a horrible experience with this pur 2009. Prior to that in 1984 when I was in graduate school, I had purchased a Toyota from this dealership and had a horrible experience with this purchase. I believe that the salesperson at that time told me they were not allowed to negotiate. (Yeah, right!) In 2009, when we were negotiating with the salesperson at Maplewood Toyota and he left to get his manager's approval, I told my husband I now remembered why I hated this dealership and had vowed never to return to it. I felt the salesperson was really playing hardball with us during our negotiations. At one point I told my husband I was so angry we should just leave and buy the Honda we'd test driven earlier. We needed a new vehicle this year, and I had heard a lot about the 2011 Honda Odyssey regarding its fuel efficiency. We test drove the Honda. We also wanted to try out the 2011 Sienna. I told my husband on the way to the Toyota dealership I hated to go back. I was absolutely amazed by how friendly and FLEXIBLE our salesperson, Debbie Ingbretson, was. It was like night and day! I did not walk out of the dealership feeling as though I'd been given the shaft, as I had in the past. When we returned to pick up the car, Debbie helped me set up my cell phone with the Bluetooth feature in the car. What a pleasant experience! I never thought I would leave a car dealership feeling really good about a purchase, but this time I did. I cannot say enough good things about Debbie Ingbretson and the way she treated us! More