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Maplewood Toyota
Maplewood, MN
4,125 Reviews
Maplewood Toyota is located on the best highway in the state of Minnesota to buy a new or used vehicle in St Paul, MN. Founded in 1982, Maplewood Toyota is Minnesota's largest volume Toyota dealers. Solid and consistent management in every department, backed by dedicated friendly employees, has kept Maplewood Toyota very involved with its St Paul customers for many years.
Maplewood Toyota Mission Statement
To provide the highest quality products and services in the automotive marketplace with honesty, integrity and absolute commitment to our customer's total satisfaction!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 10:00 PM
Tuesday 7:00 AM - 10:00 PM
Wednesday 7:00 AM - 10:00 PM
Thursday 7:00 AM - 10:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 4,125 reviews
March 10, 2014
Extremely friendly and knowledgeable. This was my first car ever purchased, so I had many questions and worries, but Debbie was patient and very helpful, giving me all the information and letting me come t car ever purchased, so I had many questions and worries, but Debbie was patient and very helpful, giving me all the information and letting me come to my own decision. I would highly recommend this dealership. Great snacks and fishtank too! More
by tpastarr
Employees Worked With
Debbie Ingbretson
March 09, 2014
My last visit to Maplewood Toyota for service work was another professional, courteous, timely experience. We have three Toyotas and all were purchased and are serviced at Maplewood Toyota. I appreciate another professional, courteous, timely experience. We have three Toyotas and all were purchased and are serviced at Maplewood Toyota. I appreciate the time the service advisor (recent visit Bill Dalgaard) takes to explain what is going to be done and answer any questions. The work is always done well and within the time frame promised. I have complete confidence in this service department. I recommend Maplewood Toyota to everyone looking to buy a car or needing service. Larry Rutkowski More
by LJR77
Employees Worked With
Bill Dalgaard, Russ Bestler
March 08, 2014
Scott was a pleasure to work with. He took the time to answer all questions and was very helpful and knowledgeable. Scott really made the buying experience an enjoyable process! answer all questions and was very helpful and knowledgeable. Scott really made the buying experience an enjoyable process! More
by zwieste
Employees Worked With
Scott Rooney, Scott Peters
March 07, 2014
after rear-end damage repaired at the toyota recommended next door body shop- arranged for maplewood toyota to check for possible brake and/or electrical system damage as well as oil change and window adjus next door body shop- arranged for maplewood toyota to check for possible brake and/or electrical system damage as well as oil change and window adjustment for my camery hybrid. was told 12v battery needed to be replaced for exorbitant price of $366 plus $60 for labor. after car was done with service I took $70 taxi to get my car and get to several scheduled appts. shortly after leaving lot my service engine light came on then codes on my car computer started flashing that hybrid computer was shutting down in traffic. car shut down dealer service told me to try and get it back to shop. restarted car and limped back to shop at 15mph. was assured car would be examined immediately. 45-60 min later asked service how long and what was wrong, they could not contact service tech and when finally did I was told it could be an hour or more and no answer to what was wrong. 1 hour later car was fixed and on repair invoice #833082 said "tech found fuel trim data cleared when battery replaced. cleared codes and test drove for relearn" to me this clearly lays the blame on service when battery was replaced. after several contradictory e-mails from Russ Bestler, service manager, who blamed body shop for problem and thought 2hrs to read some codes and reset computer was reasonable. he stated that repairs to brakes and battery did not warrant a test drive so there was no way they should have been aware of problem. they did do a test drive after this incident and left car covered in road salt residue. service manager said that body shop told him not to wash it for 30 days due to new paint. body shop completely denies this and says can be washed immediately. Due to the inaccuracies of fact from Mr Bestler I have doubts about battery failure and labor charges and hold his service dept at fault for the subsequent problems. More
by johnhammerschmidt
Employees Worked With
service manager russ bestler
March 07, 2014
My wife and went into Maplewood Toyota and was greeted by Jay Engfer. We sat down, told him our needs and the price we wanted to stay in and he took care of us from there. His product knowledge is exceptio Jay Engfer. We sat down, told him our needs and the price we wanted to stay in and he took care of us from there. His product knowledge is exceptional and I really felt that he was looking out for our best interest. Although we sat in a few cars we ended up driving away in the first one he recommended. I would definitely recommend him to my family and friends. More
by jandre2001
Employees Worked With
March 06, 2014
We just bought our second Toyota from Maplewood Toyota and had a great experience with Jay Engfer. He was able to answer all of our questions and we got the deal done in record time! and had a great experience with Jay Engfer. He was able to answer all of our questions and we got the deal done in record time! More
by DeniseDW
March 06, 2014
We had the BEST experience ever! I called Terry Burke, told him what I was looking for, asked for a price and he called me back within 10 minutes with the best quote we could have gotten! We came in the n told him what I was looking for, asked for a price and he called me back within 10 minutes with the best quote we could have gotten! We came in the next day to pick it up,.it was ready with a full tank of gas, the papers were ready to sign and the customer service was second to none! ABSOLUTELY WILL COME BACK!!!! More
by ckhallberg
March 06, 2014
our salesman was Jay Engfer, my wife and I made several our salesman was Jay Engfer, my wife and I made several trips to your dealership, on every occasion we found Jay to be very accommodating, cordial our salesman was Jay Engfer, my wife and I made several trips to your dealership, on every occasion we found Jay to be very accommodating, cordial and patient . he also insured that any vehicle we wanted to look at was waiting by the front door when we arrived . but the most impressive thing about him is his product knowledge, he was able to give us stats on any vehicle off the top of his head and then be able to compare them with other vehicles to help us make an informed purchase. at the end of the sale he spent extra time familiarizing us with our car and sent us on our way with smiles on our faces. further more, I was very impressed with your facility and will indeed recommend Jay and Maplewood Toyota to my friends and family! ..PS, we told Jay that we wanted Weathertech floor protectors, he took care of ordering them for us, your service center called us, my wife drove into your shop and they installed them for her. no muss no fuss, definitely a first class operation. THANKS AGAIN JAY!! More
by mdmickelson
March 06, 2014
This is my first time dealing with Maplewood Toyota and my experience couldn't have been better. Jay was so helpful with all my questions, concerns and is so knowledgable with all of the vehicles and produ my experience couldn't have been better. Jay was so helpful with all my questions, concerns and is so knowledgable with all of the vehicles and products. In the future, can't imaging buying a vehicle from anyone else! Thanks again Jay, Mike W More
by mikwan13524
March 06, 2014
Always have been happy with sales and service at Maplewood Toyota. I have been going there since 1997 when I bought a 1998 Avalon and was very pleased with the experience. In 2007 I bought a 2008 Maplewood Toyota. I have been going there since 1997 when I bought a 1998 Avalon and was very pleased with the experience. In 2007 I bought a 2008 Avalon and again was very happy with the sales department and always with the service department. Every time I bring my care in for maintenance I am greeted by the friendly service staff and they answer any questions I may have. Work is done in a timely manner and they let you know if they notice anything that might need attention in the near future. I often recommend this dealership to anyone that may be looking to purchase a vehicle. Linda Nelson More
by Gusfershort
Employees Worked With
Bill Delgaard, Russ Bestler
