Maplewood Toyota

Very satisfied My family and I have been dealing with Maplewood Toyota for many years. I personally have purchased 5 vehicles from them. Recently purchased 2015 tund My family and I have been dealing with Maplewood Toyota for many years. I personally have purchased 5 vehicles from them. Recently purchased 2015 tundra, Dave Pates found me exactly what I was looking for, coordinated remote start, bed liner install and had it ready for pickup up, when he said it would be ready. My wife and I have our vehicles serviced there also. Always completely satisfied with our friends at Maplewood More

Sales and service Overall service is good. However, there are gap between the Sale Department and Service Department. I purchased a new vehicle with add on accessories Overall service is good. However, there are gap between the Sale Department and Service Department. I purchased a new vehicle with add on accessories. It took multiple trips to get them done due to scheduling. More

service & warranty enhancement. I brought my 2009 Toyota Camry Hybrid in for warranty enhancement , oil change, and tire rotation. The work was done ahead of the estimated time. I ha I brought my 2009 Toyota Camry Hybrid in for warranty enhancement , oil change, and tire rotation. The work was done ahead of the estimated time. I have always enjoyed coming to Maplewood Toyota because of the friendly employees and good service even tho I live 200 miles away. We have been coming to Maplewood Toyota since 2008 and have purchased 3 Toyotas ( from Kieth V.). More

Room for improvement Brought my 2012 camery in to have he rear window replaced. Made an appointment to drop it off before 9am. I dropped it off at 730Am. Wasn't ready unti Brought my 2012 camery in to have he rear window replaced. Made an appointment to drop it off before 9am. I dropped it off at 730Am. Wasn't ready until 4pm. When I went to pick it up the paperwork said they ran it through the car wash. But when I looked at the car, the window was really dusty on the outside, had fingerprints and smudges all over. I expected that the window would look brand new (because it was) but it looked like it had been in a warehouse for a year. I was a little disappointed. I ended up going to the gas station and washing it my self. And then when I picked up my key, the cashier lady was a bit grumpy. Everything got fixed, price was right, but the attention to detail was lacking. More

Excellent service! Vic Perrotta made sure my truck was taken care of the day I sign my paperwork! I would recommend anyone to see him! 10/10 Vic Perrotta made sure my truck was taken care of the day I sign my paperwork! I would recommend anyone to see him! 10/10 More

First Time I have never purchased or leased a vehicle before and was very nervous about the whole ordeal, but seeing a car I knew I just had to have, along with I have never purchased or leased a vehicle before and was very nervous about the whole ordeal, but seeing a car I knew I just had to have, along with a price that was well within my budget, I decided to go for it. I approached salesman Rick Peterson and asked him to start the process to see if I qualified. I did, so I got the ball rolling. Rick had me approved within 10 minutes and had me talk with Russ Bestler to complete the paperwork. I was driving my shiny new Red Corolla within an hour and a half and couldn't be happier. Rick, Russ and the whole crew at Maplewood Toyota made a lifelong customer out of me and when I decide to purchase, instead of lease, they are the ones I will be going too. No need for me to shop at other dealers, since I know I will be getting the best price and customer service around More

Plan to wait..and wait..and then wait some more Brought my care in for a tire rotation, I was told it would be 2 1/2-3 hours. The friendly service man apologized and told me this was a very "busy ti Brought my care in for a tire rotation, I was told it would be 2 1/2-3 hours. The friendly service man apologized and told me this was a very "busy time of year". I owned a 2008 Toyota and swore I would not buy another Toyota only because of the service department. Well, I guess I forgot about the promise I made myself because I did buy another one in 2014. The sales staff promised me the service center had been improved- with a "express" service option, appointment scheduling available, etc. Nothing has improved and wait times are worse than ever. More

Great Purchasing Experience My wife and I recently leased a Highlander from Dave Pates. This is our second time working with Dave, and he has done a great job for us both times. My wife and I recently leased a Highlander from Dave Pates. This is our second time working with Dave, and he has done a great job for us both times. The car we wanted was available from an out-of-town dealer. Dave arranged to get the car real quickly, got a hitch installed, and we picked up the new car in just a few days. The paper work was processed easily as well. More

Oil Change/50k service/interior detailing and exterior wash I dropped my car off the evening before my appointment and I was able to get right in. The service rep said that he would be able to get started on my I dropped my car off the evening before my appointment and I was able to get right in. The service rep said that he would be able to get started on my car that night. He was also able to get the detail on my car done sooner than any appointments available. The process to get a rental for the day was very quick. When I returned to pick up my car, checking in my rental was quick and easy. The ladies and the customer service desk were excellent! Previous experiences were completely the opposite. I enjoyed working with the customer service ladies this time. The only complaint that I have is that my windows were not very clean. There are still streaks that are cloudy and there is something hard and crusty stuck on my drivers side window that I cannot get off. Otherwise this experience was great! More

Affordable and good service. Rory Shaffer answered any questions I had about the cars and financing, and I have been completely content with my purchase. I would, and have, recomm Rory Shaffer answered any questions I had about the cars and financing, and I have been completely content with my purchase. I would, and have, recommended Maple Toyota to friends and family and will continue to do so. More