Maplewood Toyota

new car purchase We've been buying cars for 30 years now, and the least stressful episodes have always been at Maplewood Toyota, where we just bought our 4th car, this We've been buying cars for 30 years now, and the least stressful episodes have always been at Maplewood Toyota, where we just bought our 4th car, this one a Prius V. Rory Shaffer sold us the 3rd one, and that experience went so well that we looked him up when it came time for this purchase. Good cars, knowledgeable and thoughtful salesperson, and excellent service department. More

Good Neighbor attitude I visited Maplewood Toyota since a friend recommended them. Terry Burke was my salesperson and he understood why I was looking at the 4Runner and mad I visited Maplewood Toyota since a friend recommended them. Terry Burke was my salesperson and he understood why I was looking at the 4Runner and made sure I had a chance to drive the model I was looking for and went over many items in detail. It was a good buying experience and the price was right, they were willing to give me more for my Acura MDX then the Acura dealer was! More

Good review We have purchased two Toyota's from Rory Shaffer and have been very pleased with the service he provided as well as the the technicians we have dealt We have purchased two Toyota's from Rory Shaffer and have been very pleased with the service he provided as well as the the technicians we have dealt with for maintenance over the years. Rory has always asked what our needs are and has been able to meet our requests as well as giving us extra help with programming our cell phone to bluetooth or just figuring out technical things with the Rav4. We just purchased a Highlander and he was very helpful in finding what we needed without trying to sell something that we did not need. Thank you Rory Shaffer for staying late that day to make sure we were satisfied and everything was done correctly. More

#1 Car Dealership in MN I recently bought a new Corolla from Maplewood Toyota. I am a repeat customer ( over six cars from there) as the customer service has, and continues t I recently bought a new Corolla from Maplewood Toyota. I am a repeat customer ( over six cars from there) as the customer service has, and continues to be outstanding! Rick Schauffhausen has been my go to salesperson from the beginning. He knows what I want in a new car and never fails to deliver. He is extremely professional and knowledgeable and makes the car buying experience effortless for me. I am in and out in a matter of a few hours with a great deal on a new car. Never once did I feel pressured or pushed to buy anything I didn't want. Fabulous experience at Maplewood Toyota! V. Gunderson More

toyota Tom was very personable, realized I knew what I wanted and did not waste any of my time. The transaction was quick, pleasant without any hassle. Eve Tom was very personable, realized I knew what I wanted and did not waste any of my time. The transaction was quick, pleasant without any hassle. Everyone was nice and respectful of my time. More

Dealer promise on price withdrawn after several hours The MN AG Office is conducting an inquiry regarding this incident. On Tuesday, June 23, 2015, my daughter, a recent college graduate, and I visited The MN AG Office is conducting an inquiry regarding this incident. On Tuesday, June 23, 2015, my daughter, a recent college graduate, and I visited Maplewood Toyota, in Maplewood, MN, after salesperson Peter Ihle, told her over the phone that they would match any competing offer we could present in writing. We had solicited offers on a new Corolla using Edmunds from dealerships both in Chicago, where she will move next week, and here in MN, where she will be until she moves. We had a very competitive offer from Chicago Toyota Dealership Elgin Toyota, which was disclosed to Mr. Ihle on the phone before we went there. He said if it was in writing he would match it. There were no statements of exceptions to this promise. Upon arrival at Maplewood Toyota, we asked to confirm Mr. Ihle’s offer to match the Elgin Toyota price, which he did. Then, after two hours and forty minutes spent with Mr. Ihle, during which time he collected such personal information as a transcript for the Toyota College Grad Rebate Program, an offer letter for my daughter’s new job, and running a credit check, along with two test drives, and one check-back with other Maplewood Toyota personnel to determine the price match could only be applied to in-stock cars, because the price was so competitive he could not pay the fee to transfer another car from another dealership, the sales manager Ross A. Meyer, came to us to tell us he would not honor any of Mr. Ihle's promises to us about the price. It was immediately our opinion that we had experienced a bait and switch at Maplewood Toyota. After speaking to a representative from the MN Attorney General’s office the next day, we learned that this general fact pattern is consistent with a trend that office is tracking. Dealerships make an offering to get the customer onsite, make assurances to continue the interaction to the point of causing fatigue and a concurrent emotional investment in the desired outcome of a purchase, and then after considerable time has passed, decline to honor the initial offering on price. Ross Meyer and Peter Ihle said it was a mistake. Mr. Ihle said he has 20 years of experience. Despite this length of service as a car salesman, he stated by way of explanation that did not know he was not authorized to promise he could match an in-writing offer, as he first stated over the phone that afternoon and confirmed in the first five minutes of our in-person interaction with him later that same day. Ross Meyer, by additional way of explanation “speculated” (his term) that Elgin Toyota would not honor their in-writing offer provided through Edmunds and that this speculation was sufficient rationale for Maplewood Toyota’s refusal to honor their promise on price made to us (multiple times). In a telephone conversation on Thursday, June 25, 2015, General Sales Manger Tom Beedy, a member of the Toyota Board of Governors, further explained that there are “unscrupulous” (his term) Toyota dealerships across the country that engage in bad faith promises on price, specifically in IL and CA. And this was the Maplewood Toyota rationale for the experience we had with Peter Ihle and Ross Meyer, where an in-person promise on price to us was withdrawn, two hours and forty minutes into the purchase process. I feel badly, as initially in her purchase process, my daughter was not especially interested in Toyotas. I convinced her to check them out as I thought it would be a good option, to her preferred brand, Honda, and that Toyota would provide a good first-time car buyer experience. That was my mistake. Previous to this, Comcast had held the distinction of providing the worst customer service, in my opinion formed in my experience as a consumer. Maplewood Toyota, in my opinion, has now displaced Comcast for that dubious honor. Two days after our very unpleasant experience at Maplewood Toyota, my daughter bought a Honda Civic. She is very pleased both with her new car and her Honda purchase experience. Respectfully submitted with the hope that your car purchase experience is more efficient and more pleasant than ours was. More

Perfect in Every Way It is easy to understand why Maplewood Toyota is the state's number one Toyota dealership. Both Tom Decker and Tom Beedy made this purchase so easy. T It is easy to understand why Maplewood Toyota is the state's number one Toyota dealership. Both Tom Decker and Tom Beedy made this purchase so easy. Tom D. took around two hours of his time to show me every feature of my new Tundra - and made sure I understood as much as my brain could handle before I left the dealership. Communication and product were both very top notch, and I really do love my new Tundra. I would not hesitate to purchase my next vehicle at Maplewood Toyota and would request to work with Tom Decker. Perfection is always impressive. More

Wonderful Service We were greeted immediately and not pressured into buying a car. We were showed many cars in my price range and was constantly supplied with other ca We were greeted immediately and not pressured into buying a car. We were showed many cars in my price range and was constantly supplied with other cars to test drive. However, Tom gave us time to look at and talk about the cars without him hovering over us, giving us privacy to talk.I wasn't shown any cars that were not nice and we worked out a pretty good deal on the car I got. Tom was very friendly and accommodating to my family. I wasn't intending to get a car that day, but Tom made it happen. Thank you! More

Maplewood Toyota & Jim Miller ROCK! I have bought & leased many cars from Maplewood Toyota, all have been great cars! I always deal with Jim Miller. Jim makes buying a car easy and fun I have bought & leased many cars from Maplewood Toyota, all have been great cars! I always deal with Jim Miller. Jim makes buying a car easy and fun, with his big smile and an even bigger knowledge of cars, He made my purchase seamless. Look for Jim's desk when you head into Toyota, you'll be glad you did, I am! Thank you Jim! More

A Familiar Face It didn't take more than a few moments for Tom Westcott to greet me as I walked in to Maplewood Toyota. Tom has been A familiar face for all three of It didn't take more than a few moments for Tom Westcott to greet me as I walked in to Maplewood Toyota. Tom has been A familiar face for all three of our cars that we purchased through Maplewood Toyota. Since purchasing a new car can be inherently stressful and time-consuming Tom provides an experience that makes you feel comfortable and keeps you informed each step of the way. He also makes you feel like you're his only customer, which means a lot. Having built this relationship with Maplewood Toyota for over five years has given my husband and I faith that you can have a trusted relationship with a car dealership. More