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Maplewood Toyota
Maplewood, MN
4,128 Reviews
Maplewood Toyota is located on the best highway in the state of Minnesota to buy a new or used vehicle in St Paul, MN. Founded in 1982, Maplewood Toyota is Minnesota's largest volume Toyota dealers. Solid and consistent management in every department, backed by dedicated friendly employees, has kept Maplewood Toyota very involved with its St Paul customers for many years.
Maplewood Toyota Mission Statement
To provide the highest quality products and services in the automotive marketplace with honesty, integrity and absolute commitment to our customer's total satisfaction!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 10:00 PM
Tuesday 7:00 AM - 10:00 PM
Wednesday 7:00 AM - 10:00 PM
Thursday 7:00 AM - 10:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 4,128 reviews
September 30, 2015
Totally impressed!! My husband and I have bought 2 cars this yr from Tim Ehlenz. 3rd (2015 RAV4) and 4th (2010 Prius) Toyotas, first ones at Maplewood. Never felt press My husband and I have bought 2 cars this yr from Tim Ehlenz. 3rd (2015 RAV4) and 4th (2010 Prius) Toyotas, first ones at Maplewood. Never felt pressure and felt he honestly answered all questions. Both deals went smooth and quick. Also have to give a heads up to Scott Rooney who was willing to answer questions and show us around 15 minutes before closing on a Friday night when Tim was off. Great experience all around!! More
by Jean Pederson
Employees Worked With
Tim Ehlenz, Scott Rooney
September 30, 2015
Think Twice Purchased a new Prius in May and two weeks later the radio started to act up. ( It's a known issue for Toyota.) Three trips back and forth to the deal Purchased a new Prius in May and two weeks later the radio started to act up. ( It's a known issue for Toyota.) Three trips back and forth to the dealer and I finally had my radio fixed...or so I thought. After installing the new radio the tech never re-installed the navigation card so no GPS/Traffic/Weather. I was fed up so I called the service department. They wanted me to make yet another appointment for the car. I said NO, you can order the card and have it shipped to me. I had already wasted +10hrs of my time dealing with something that should have worked in the first place. The service writer agreed and said I would have it by next Tuesday. The following Wednesday guess what? No card. I called and was told I couldn't install the card myself and that I would need to make an appointment. I was upset but agreed to it. Received another call saying they ordered the wrong part but that I really wouldn't need to make an appointment and that I would have the card the following Tuesday....again Wednesday came and no card. I escalated the issue to Mark Swenson and Toyota Corporate. Finally received a gruff voicemail from the Service Manager saying they need to track down my old radio to retrieve the navigation card....finally received the card nearly four weeks after contacting Maplewood Toyota about the issue. So here's my issue. I was lied to by the Service Department on how they planned to fix my issue. I think they wanted to save some money by tracking the card down that they left in my defective radio unit. They also had no interest in compensating me for my time wasted in trying to get the radio fixed. And here's the consequence. 1. I write this review on their poor service. Let's face it, when you buy a new car the sales experience is just the beginning. You're really starting a relationship with the Service Department. 2. All of my service needs will be handled by another Toyota Dealer. My trust in them to do what is right has been broken. 3. I was going to pull the trigger on buying another new car this fall and I was going to replace it with another Prius with plans to buy it from Maplewood Toyota. Well let's just say that isn't going to happen. More
by Dissappoint Toyota
Employees Worked With
Mark Swenson
September 29, 2015
New Highlander We just bought our 1st Toyota at Maplewood Toyota from Bobby Higgins. We have been doing lots of research and Bobby was able help us find the perfe We just bought our 1st Toyota at Maplewood Toyota from Bobby Higgins. We have been doing lots of research and Bobby was able help us find the perfect fit for our family. We went with the New Highlander XLE! Thanks for the Great Service! More
by Johnny
Employees Worked With
September 28, 2015
EXCELLENT service from Tim Ehlenz Never have i felt more comfortable buying a car than from Tim Ehlenz. He came Highly recommended by a friend of mine and he did not disappoint. Very Never have i felt more comfortable buying a car than from Tim Ehlenz. He came Highly recommended by a friend of mine and he did not disappoint. Very professional, helpful and took time to explain every thing about my new car. LOVE my Prius!! I will tell everyone i know to buy their Toyota from Tim :) More
by Jen12345
Employees Worked With
Tim Ehlenz
September 26, 2015
Poor service department - three strikes you're out 2010 Prius service has been poor at this dealership. Making an appointment for an oil change online the default is drop off meaning you're going to le 2010 Prius service has been poor at this dealership. Making an appointment for an oil change online the default is drop off meaning you're going to leave your car. Who drops their car off for a 30 minute oil change? Maybe a few but the majority expect this to be a quick service not a 2.5 hour wait. Also had issues with rear brake service. And a recall for a 2001 Tacoma. We will no longer use this dealership for our Toyota service. More
by gdkalligher
Employees Worked With
Service employee not wearing name tag
September 26, 2015
Awesome service, great attitude, friendly gestures. Rory is very professional. He is very friendly with an outstanding attitude. He is very helpful. I would highly recommend him. If you want great servi Rory is very professional. He is very friendly with an outstanding attitude. He is very helpful. I would highly recommend him. If you want great service, Rory is the person to go to. I would return because you don't get service like here. Not onlygreat service but awesome cars too. Thank you Rory and Maplewood Toyota. More
by Byang7983
Employees Worked With
Dave , Rory Shaffer
September 25, 2015
Best car buying experience ever! I worked with Deb Ingbretson. She was a fantastic listener, non pushy and very knowledgeable about the vehicles. She made sure I knew how to work I worked with Deb Ingbretson. She was a fantastic listener, non pushy and very knowledgeable about the vehicles. She made sure I knew how to work all the features on my new Highlander including programming the blue tooth and walking me through the navigation system. I highly recommend Debbie for her outstanding service. More
by Highlander Happy
Employees Worked With
Debbie Ingbretson
September 25, 2015
Great experience! Great car! Everything about my car selection experience at Maplewood Toyota was awesome. Sales Consultant Rory Shaffer was friendly, professional, very helpful, Everything about my car selection experience at Maplewood Toyota was awesome. Sales Consultant Rory Shaffer was friendly, professional, very helpful, and actually made the process fun. He listened to what I was looking for, took his time to analyze my needs, and suggested several options accordingly. In the process of initiating a lease, several staff members were involved in different aspects, and all were personable and professional. I highly recommend Maplewood Toyota. I had put off car shopping for a few months, but Rory and everyone there made it easy and very successful. I love my new Prius!! And I look forward to a long term relationship with Maplewood Toyota. More
by Kate Q
Employees Worked With
Rory Shaffer
September 21, 2015
Awesome service Had one of the best service ever at Toyota Maplewood when buying my brand new 2015 Rav4. My salesperson Yee Vue was the most fantastic person ever. He Had one of the best service ever at Toyota Maplewood when buying my brand new 2015 Rav4. My salesperson Yee Vue was the most fantastic person ever. He was helpful and made sure my satisfaction was met. I highly recommend anyone who is looking to buy to make an appointment with him. He will provide excellent service and make sure your requirements of a car is met. Plus on top of that, he will help find the best deals and discounts possible for you. More
by Vong
Employees Worked With
September 21, 2015
They Care About YOU As a first time leaser of a car (cosigning with my dad) I wanted to make sure I trusted the dealer. I did not want to be ripped off as a fist time buy As a first time leaser of a car (cosigning with my dad) I wanted to make sure I trusted the dealer. I did not want to be ripped off as a fist time buyer or for not knowing a ton about cars. The Maplewood Toyota team surpassed my expectations on quality service. I went in with that stereotype mindset that I would be bombarded with a bunch of sale pitches and scams. I was proven wrong. Larry Bain took the time to sit down with me, get to know me a little bit, and simply discuss the cars they have. I did not feel pressured to buy anything. But, I went ahead and did because he explained so well all of the deals they have going on and he understood what I was looking for! Thanks Larry for the fun and easy process--love my leased car!! More
by Dmez
Employees Worked With
