Maplewood Toyota

We were very pleased with the help and service we received. We were very pleased with the help and service we received working with Ka Vu. He was a great person as well as a great sales person. We were very pleased with the help and service we received working with Ka Vu. He was a great person as well as a great sales person. More

Appreciation Jonathan Nikovics called me when my car was towed there for a checkup and needed battery repairs. His patience and easily understood explanation of Jonathan Nikovics called me when my car was towed there for a checkup and needed battery repairs. His patience and easily understood explanation of what was needed and would be done was so appreciated. No one else will be allowed to touch my IRIS (car) for repairs but Toyota. She (IRIS) is vintage like me, her owner. If she were to be replaced it would be from you guys. Thanks More

Honest and trustworthy It is always a satisfying and wondrous experience when I can take a vehicle in for servicing and have the shop do what they are asked to do, explain i It is always a satisfying and wondrous experience when I can take a vehicle in for servicing and have the shop do what they are asked to do, explain if it really needs to be done, and doesn't take advantage of the customer. This was my experience at Maplewood Toyota. One repair item was found to be insignificant and they did at no charge. They discovered another problem, notified me, and adequately explained what my options were. They also completed two re-call issues when I was only aware of the one. And this was all done in a reasonable amount of time which was greatly appreciated. Great Job Maplewood Toyota!! More

Six Month Oil Change and Inspection I told the service tech that I was having trouble with the steering wheel freezing up, where I can not move it in order to drive. I take out the key, I told the service tech that I was having trouble with the steering wheel freezing up, where I can not move it in order to drive. I take out the key, wait, then put the key in the ignition and the wheel is fine. I passed inspection but when I got into my car at Maplewood Toyota to drive home, the wheel froze up again. I bought my Avalon at your dealership in 2003 and never had that happen before. I just hope I am not stranded someplace. I was told that I have to set up an appointment for further diagnosis. Since I was at Maplewood Toyota, I wish it was done at the time so I wouldn't have to make another trip. More

Oil and filer change, rotate tires, multi-point inspection Appreciated being able to drop it off without an appointment and having it looked at in a very timely manner. Also appreciated the extra time that wa Appreciated being able to drop it off without an appointment and having it looked at in a very timely manner. Also appreciated the extra time that was taken to help explain some of the details when car was picked up! Very friendly and helpful staff, thanks! More

Great service Only ever do what is needed. Very honest. Give a paper with everything needed now and in future. Oil change and checked brakes, that I wanted to know Only ever do what is needed. Very honest. Give a paper with everything needed now and in future. Oil change and checked brakes, that I wanted to know about, More

Just a little glitch Only complaint is that on the invoice it says "customer declined setting up next appointment" and "declines text message as primary contact method." H Only complaint is that on the invoice it says "customer declined setting up next appointment" and "declines text message as primary contact method." However, I was never asked either question. If they had asked, I would have set the next appointment and asked for texts. More

Excellent Came in for routine maintenance - just needed tire rotation. Was also told what would be needed at next visit and was reminded to make an appointment Came in for routine maintenance - just needed tire rotation. Was also told what would be needed at next visit and was reminded to make an appointment for that. More

first time visit- very happy first time visit to have service done- car purchased in June- easy to schedule, friendly, efficient service, the only thing I would say is that when I first time visit to have service done- car purchased in June- easy to schedule, friendly, efficient service, the only thing I would say is that when I scheduled I was given a price, which was very acceptable and when I came in I found out that I had coverage for the service and therefore, was not charged. Very pleasant surprise, but did not understand that at purchase or when I called to schedule the appointment. Very satisfied. More

Excellent service even for a small task All I needed was a new key which required some programming in the service area. It was dealt with promptly and provided a shuttle ride to and from a All I needed was a new key which required some programming in the service area. It was dealt with promptly and provided a shuttle ride to and from a restaurant I needed to go to in the area for a breakfast meeting while I waited.. My only regret was I didn't get the names of all four people I dealt with to provide a public positive acknowledgement of their excellent, responsive, attentive service! More