Back

Maplecrest Ford of Mendham

Mendham, NJ

4.9
879 Reviews
Maplecrest Ford is the recipient of Ford Motor Company's most prestigious President's Award for Customer Satisfaction. Our goal is to provide our sales and service customers with, quite frankly, the very best experience they've ever had with a car dealer. You will find a common theme amongst our reviews; convenient, helpful, honest, no pressure, followed through on commitments, professional, great pricing, knowledgeable, best car buying experience I ever had, would highly recommend to friends and family... We take tremendous pride in our business and work hard to ensure each of our customers are completely satisfied with their visit. Thank you for considering Maplecrest Ford of Mendham! Sincerely, Tom Giordano, President
Contact Dealership

102 East Main Street

Mendham, NJ

07945

Directions

By Type

Showing 879 reviews

November 17, 2011

Went to Maplecrest Ford of Mendham for a new Mustang after being turned off from other cars at other dealerships. Mickey helped us right away and was extremely friendly throughout the whole process. We More

by boblegouche
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mickey Hendrick
Dec 12, 2011 -

Maplecrest Ford of Mendham responded

Dear boblegouche: Thank you for posting a review on your experience with Maplecrest! I'm happy to hear that after visiting various dealerships, we were able to earn your business. We try very hard to set ourselves apart from the average store, and we do that with professional people such as Mickey. I hope you enjoy your new Mustang. I'm driving one myself and absolutely love it! Thank you again for your business! Regards, Tom Giordano, President.

October 13, 2011

No nonsense, quick, efficient used car sale. Barbara understood what I was looking for, and that I wanted a simple clean transaction. She delivered on her promise, and made the transaction easy. More

by ssavitt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Hanson
Dec 12, 2011 -

Maplecrest Ford of Mendham responded

Dear ssavitt, Thank you for your kind review of your experience with Maplecrest and Barbara. Describing your experience as no nonsense, quick, efficient, and easy transaction, makes me very proud of my staff. As they say, this isn't brain surgery so why complicate things? Thank you again for your business! Regards, Tom Giordano, President.

October 11, 2011

My experience with Maplecrest Ford was outstanding! I went in to purchase my dream car "Mustang GT 5.0" Charlie, my salesman, couldn't have been more professional and accomidating! He went out of my way More

by Bozy8684
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Samons, Charlie Samons
Dec 12, 2011 -

Maplecrest Ford of Mendham responded

Dear Bozy8684: Thank you for taking the time to review your experience with Maplecrest! I'm happy to hear that from sales to service, you are satisfied with the service we provide. As for the 5.0, great choice! I'm driving one myself and the car is awesome! Thanks again for your business, we look forward to seeing you around the store! Enjoy the holiday season! Regards, Tom Giordano, President.

October 06, 2011

Purchasing my Ford Escape from Barbara Hanson at Maplecrest Ford has proved to be a rewarding and highly satisfying event. A good trade in value along with a competitive sales offer has made Barbar More

by dcpower
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Hanson
Oct 20, 2011 -

Maplecrest Ford of Mendham responded

Dear dcpower: Thank you for your kind review of Maplecrest and Barbara. So happy to here we have managed your expectations in both sales and service. Enjoy your Escape, and please do not hesitate to contact us should you need assistance in the future. Regards, Tom Giordano President Maplecrest Ford

October 05, 2011

This is our second F-Series purchase from Mr. Kozak. He is a wonderful person to work with and intend on using his services on other purchases in the futher.I was currently driving a 2008 F-250, and wanted More

by jeanie k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Phil Kozak
Oct 20, 2011 -

Maplecrest Ford of Mendham responded

Dear Jeanie, Thank you for posting a review of your experience with Maplecrest and Phil. Happy to hear everything went well! We're always here if you ever need assistance! Enjoy the F350! Sincerely, Tom Giordano President Maplecrest Ford

October 04, 2011

I made an appointment to bring in my 2011 mustang gt in to have it checked because of a valvetrain rattle. I purchased my car out of state (PA) so I was looking for a reputable dealer to bring it to and b More

by stuttgart32
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
So called service manager
Oct 18, 2011 -

Maplecrest Ford of Mendham responded

Dear Stuttgart32, Thank you for posting the review of your experience with Maplecrest. Once I was made aware of your concern, I contacted you immediately and two more times within the next three days. I appreciated your getting back to me, allowing the opportunity to apologize for the handling of your case. Unfortunately we do make mistakes, as does everyone, and I used this opportunity to have lengthy discussions with my staff to ensure nothing like this happens again. During our phone call I explained the reasons behind the decision that was made. It was a judgement call and we used poor judgement; I'm the first to admit it. Whenever we drop the ball, we use the experience to become better. I appreciate the opportunity and again apologize we inconvenienced you. Sincerely, Tom Giordano, President.

October 02, 2011

It was such a pleasant surprise to find a car dealership that did not pressure me to buy a car! They seemed to be really concerned that I find the right car and options. Mickey, my salesman, was easy going, More

by carpat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mickey Hendricks
Oct 20, 2011 -

Maplecrest Ford of Mendham responded

Dear Carpat, Thank you for taking the time to post a review about your experience with Maplecrest. Our goal is always to provide a no pressure experience and follow it up with great service. I don't have to tell you how complicated today's vehicles have become, so I'm very pleased to hear Micky continued to assist you after delivery. We're always here if you need us, thank you again and enjoy your vehicle! Sincerely, Tom Giordano, President, Maplecrest Ford.

September 28, 2011

This is my second car in nine months from Maplecrest. The service people were excellent, knowledgable and friendly. They handled my trade-in efficiently and found the model car I wanted very quickly. I highl More

by dpclark84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Hanson and Dave Vorcheimer
Oct 20, 2011 -

Maplecrest Ford of Mendham responded

Dear Red, Thank you for posting a review of your experience at Maplecrest! I appreciate your continued business, it means a lot! Hope to see you soon! Thank you again. Tom

September 28, 2011

Very helpful. Nice to work with. It was easy process from start to finish. I highly recommend Maplecrest Ford in Mendham. Also their service department is excellent . More

by mcfinex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Hanson
Oct 20, 2011 -

Maplecrest Ford of Mendham responded

Dear Mcfinex: Thanks for your kind review of your experience with Maplecrest Ford. Similar to your review, we like to keep our process efficient and concise. I am glad you are pleased. Sincerely, Tom Giordano, President, Maplecrest Ford

September 27, 2011

I had an excellent experience at this Ford Dealership and specifically with Salesperson Barbara Hanson. Barbara was very knowledgeable, professional, and did not pressure us in any way. I would strongly re More

by rbergeman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Hanson
Sep 28, 2011 -

Maplecrest Ford of Mendham responded

Thank you for taking the time to rate your purchase experience with Barbara and Maplecrest Ford! Knowledgeable, professional, and no pressure are the cornerstones of our approach so I'm pleased Barbara delivered on our goal. As you can see from her previous reviews, she's very consistent as well! Thank you again for your business! Sincerely, Tom Giordano

...
83
...