Maplecrest Ford of Mendham

i buy only fords from mickey hendrick.he used to work at another dealer and could not find out where he went as the dealer he used to but could not find him whwere he went to.work.but i started calling al another dealer and could not find out where he went as the dealer he used to but could not find him whwere he went to.work.but i started calling all the ford dealers until i found out where he went which was maplecrest ford.i only will buy a car that he is working on with me ,he is very friendly and will go out of his way to make the deal work, after we agreed on a price .we went to see matt to do all the paperwork, he was the best of all the people we finalized the deal with.he helped us out with many parts of the contract, so far my daughter has bought one, my son has has bought3 i ibought 3 and tonight my wife got her1st ford which was a hybrid, she wanted a toyota until she drove the fusion, she was sold when she found ot the gas mileage,no more toyotas.i will only buy where mickey works!thanks guys More

I came to Mapcrest Ford looking for a gently used car for my next "new" vehicle. I had a great experience. Brian recognized me right away, and answered all of my questions honestly without pressuring me on my next "new" vehicle. I had a great experience. Brian recognized me right away, and answered all of my questions honestly without pressuring me one way or the other. Matt was friendly and provided all the financial information I need in user-friendly language. I would come back to Maplecrest Ford again and again. More

When making any significant financial purchase it is most important that: #1 They are knowledgeable about the product and financial services being offered. #2 Patient in providing the necessary information important that: #1 They are knowledgeable about the product and financial services being offered. #2 Patient in providing the necessary information requested allowing me to make an informed decision without be pressured by pushy salesmen. #3 No surprises at "closing" the deal. #4 Receiving the same courteous and professional service "post" sale vs. "pre" sale. For all these reasons, Maplecrest Ford is my choice when satisfying my personal vehicle needs as well as our commercial needs at Star-Lo Electric, Inc. Thank You Tom, Charlie and Mat. Joseph Barchetto Chief Financial Officer Star-Lo Electric, Inc. More

James made the car buying process so simple and stress free! When I first met him I told him my two requirements for the car I wanted to purchase and than he got to work figuring out numbers for leasing a free! When I first met him I told him my two requirements for the car I wanted to purchase and than he got to work figuring out numbers for leasing and financing the car I wanted. James was willing to work with me and help me get the car I wanted! He was friendly, knowledgable and extremely helpful during the entire car buying process! I would recommend James to anyone that is looking to buy/lease a car! (Which I plan on doing!!!) More

From the first interaction of speaking to James on the phone till I finally met him face to face, everything was very smooth. I didn't have any fear or regrets of driving from New York to New Jersey to pu phone till I finally met him face to face, everything was very smooth. I didn't have any fear or regrets of driving from New York to New Jersey to purchase the Honda Pilot that I have only seen online. To my surprise, when I finally arrived in New Jersey to collect my vehicle, it was even in far better shape & condition than it was described in the car fax and also online. I will definitely use this dealership again for my next vehicle and I have already recommended them to my family & friends!!! Kemi More

I went in looking to sell my car & maybe lease a new one. I had prices from other dealerships. I explained my bottom line. David, the GM did everything he could to give me more money for my car & a comp one. I had prices from other dealerships. I explained my bottom line. David, the GM did everything he could to give me more money for my car & a comparable deal on the new lease. He didn't pressure or fast talk me as some dealers do. I originally had plans to lease a new jeep but instead got a much better deal on a new Escape, that I love. I am so happy with my choice. As an aside, I'm a single woman that went there by myself & not once did I feel intimidated or taken advantage of. The guys there are all very professional & respectful...something you don't easily find these days. I would & have already recommended Maplecrest & the Ford Escape to many people. More

Buying a car every other year for my family and myself - Charlie is second to none in professionalism and dedication to customer. I went shopping for a hard to find Taurus Limited - Charlie found it in PA a Charlie is second to none in professionalism and dedication to customer. I went shopping for a hard to find Taurus Limited - Charlie found it in PA and everything else went very smooth - it is a pleasure to enter and do business here - Tom Giordano you have an excellent operation! will come back even though you are 25 miles away from my place! More

James and the dealership did a fantastic job of putting me in the Vehicle I wanted. This was somewhat a difficult process for James since the Vehicle I wanted was not located in their fleet. James had to r me in the Vehicle I wanted. This was somewhat a difficult process for James since the Vehicle I wanted was not located in their fleet. James had to rreach out to find the exact vehicle I wanted in the right color with the right extras. There was also additional stress on James since I had already handed in my former leased vehicle and needed the car ASAP. This was my first time working with James and Maplecrest Ford and I would definately use them again and recommend James and Maplecreest Ford in the future. More

Maplecrest Ford of Mendham specifically the above mentioned employees made what I had previously considered a horrific task (buying a new car) surprisingly simple and stress free. I will recommend t mentioned employees made what I had previously considered a horrific task (buying a new car) surprisingly simple and stress free. I will recommend this dealership to anyone I hear of looking for a car, Ford or not. More

I bought a 2010 Ford Explorer Eddie Bauer from Maplecrest this past weekend. I found the truck on cars.com, used the chat feature to make initial contact with a sales rep (Brian McHugh) who gave me his email this past weekend. I found the truck on cars.com, used the chat feature to make initial contact with a sales rep (Brian McHugh) who gave me his email and phone numbers. After a few very friendly emails and phone conversations, I decided to make the trip to New Jersey from Alabama to buy the truck. Brian was extremely easy to work with, very friendly, and responsive to my inquiries. A couple of times I emailed him with questions, and rather than email me back, he picked up the phone and called me, which was really nice. Another sales rep, James Skuraton, helped out a couple times in facilitating communication, as well, so they obviously have a positive, collegial atmosphere. I tend to go over any major purchase with a fine-toothed comb, and Brian was patient and fast with answers. The only place that broke down a little was in my efforts to get the best price and coverage in my extended warranty, where I asked to have Matt Daspin call me again to discuss further some stuff he had already gone over with me, but he didn't. However, once I was in the dealership, Matt was really easy to work with as well, and gave me a really good deal on a Ford Premium Care warranty. Overall, I was very happy with the buying experience, but I do have two criticisms. These are, frankly, the only "negative" things that come to mind, and I mention them with the thought, "Other than these two things, this was a perfect experience." One, the inside of the truck was not as clean as it should have been when I arrived to buy the truck. The 3rd row seat had what looked to be a little bit of "dried leaf crumbles" (or something like that) in it, and on the floor in front of it; also, the rear cargo area carpeting and side panels were not thoroughly cleaned. Brian did return the car to the detailing crew to have the interior cleaned up more. Secondly, as I said above, I flew in to New Jersey from Alabama, something I mentioned very early in my dealings with Brian. I thought he (or someone from the dealer) would pick me up at the airport, but Brian initially suggested I take the train from Newark airport to Morristown, which would cost about $20, and the dealership would pick me up there, all of which seemed reasonable. Later, he told me that the train could take a couple of hours, and I might be better off taking a cab to the dealership for only about $45. As it turned out, the cab ride was over $80. Looking back, the dealer should have sent someone to pick me up at the airport. The cleaning issue is why I mentioned the "detailing crew" in the "Employees Worked With" section above, and why my rating for "Quality of Work" is only a 4 and not a 5. The cleaning issue and transportation from the airport situation led to my rating of "Customer Service" as a 4 and not a 5. I considered making Customer Service only "3 / OK", but a couple factors balanced those things out. One was Brian's attentiveness to my questions during the negotiation phase. Also, when I was at the dealership, he spent time helping me set up my phone with the vehicle Sync system, and showing me how to use the in-dash navigation system. Once I got back to Alabama, I emailed him when I realized I didn't have the keyless entry code, and he worked to get that information for me. I had some apprehension about going this far, and out of state, to buy a vehicle, but, overall, Maplecrest Ford - especially Brian and Matt - made the experience an excellent one. If I had the option, my "Overall Experience" rating would be 4.5 instead of 4. Bottom line: I got a great truck for a tremendous price, and a really good deal on an extended warranty, too. The people are extremely friendly and easy to deal with, and I would absolutely make this purchase again. Thanks so much to all at Maplecrest Ford! More