Maplecrest Ford of Mendham

Maplecrest Ford of Mendham specifically the above mentioned employees made what I had previously considered a horrific task (buying a new car) surprisingly simple and stress free. I will recommend t mentioned employees made what I had previously considered a horrific task (buying a new car) surprisingly simple and stress free. I will recommend this dealership to anyone I hear of looking for a car, Ford or not. More

I bought a 2010 Ford Explorer Eddie Bauer from Maplecrest this past weekend. I found the truck on cars.com, used the chat feature to make initial contact with a sales rep (Brian McHugh) who gave me his email this past weekend. I found the truck on cars.com, used the chat feature to make initial contact with a sales rep (Brian McHugh) who gave me his email and phone numbers. After a few very friendly emails and phone conversations, I decided to make the trip to New Jersey from Alabama to buy the truck. Brian was extremely easy to work with, very friendly, and responsive to my inquiries. A couple of times I emailed him with questions, and rather than email me back, he picked up the phone and called me, which was really nice. Another sales rep, James Skuraton, helped out a couple times in facilitating communication, as well, so they obviously have a positive, collegial atmosphere. I tend to go over any major purchase with a fine-toothed comb, and Brian was patient and fast with answers. The only place that broke down a little was in my efforts to get the best price and coverage in my extended warranty, where I asked to have Matt Daspin call me again to discuss further some stuff he had already gone over with me, but he didn't. However, once I was in the dealership, Matt was really easy to work with as well, and gave me a really good deal on a Ford Premium Care warranty. Overall, I was very happy with the buying experience, but I do have two criticisms. These are, frankly, the only "negative" things that come to mind, and I mention them with the thought, "Other than these two things, this was a perfect experience." One, the inside of the truck was not as clean as it should have been when I arrived to buy the truck. The 3rd row seat had what looked to be a little bit of "dried leaf crumbles" (or something like that) in it, and on the floor in front of it; also, the rear cargo area carpeting and side panels were not thoroughly cleaned. Brian did return the car to the detailing crew to have the interior cleaned up more. Secondly, as I said above, I flew in to New Jersey from Alabama, something I mentioned very early in my dealings with Brian. I thought he (or someone from the dealer) would pick me up at the airport, but Brian initially suggested I take the train from Newark airport to Morristown, which would cost about $20, and the dealership would pick me up there, all of which seemed reasonable. Later, he told me that the train could take a couple of hours, and I might be better off taking a cab to the dealership for only about $45. As it turned out, the cab ride was over $80. Looking back, the dealer should have sent someone to pick me up at the airport. The cleaning issue is why I mentioned the "detailing crew" in the "Employees Worked With" section above, and why my rating for "Quality of Work" is only a 4 and not a 5. The cleaning issue and transportation from the airport situation led to my rating of "Customer Service" as a 4 and not a 5. I considered making Customer Service only "3 / OK", but a couple factors balanced those things out. One was Brian's attentiveness to my questions during the negotiation phase. Also, when I was at the dealership, he spent time helping me set up my phone with the vehicle Sync system, and showing me how to use the in-dash navigation system. Once I got back to Alabama, I emailed him when I realized I didn't have the keyless entry code, and he worked to get that information for me. I had some apprehension about going this far, and out of state, to buy a vehicle, but, overall, Maplecrest Ford - especially Brian and Matt - made the experience an excellent one. If I had the option, my "Overall Experience" rating would be 4.5 instead of 4. Bottom line: I got a great truck for a tremendous price, and a really good deal on an extended warranty, too. The people are extremely friendly and easy to deal with, and I would absolutely make this purchase again. Thanks so much to all at Maplecrest Ford! More

I was very fast and easy experience at Maplecrest Ford. This was my 3rd car with them, and I continue to be reminded why I keep coming back. The people are just so nice and friendly, from phone conversatio This was my 3rd car with them, and I continue to be reminded why I keep coming back. The people are just so nice and friendly, from phone conversation to in-person, the whole process was flawless. I knew exactly what I wanted and how much I wanted to pay before walking in and they delivered 100% plus some extras. The finance department was quick and simple, and made me clear on all my options and choices. I am very happy with my new lease and the entire experience! More

I was very pleased with the experience with Maplecrest Ford. Specifically, I felt that the salesman was "pitch-perfect" in his approach and attitude - friendly, no pressure, and very easy to work with. Ford. Specifically, I felt that the salesman was "pitch-perfect" in his approach and attitude - friendly, no pressure, and very easy to work with. Right from the start, he greeted me when I walked in and was helpful throughout the whole process. Having shopped around at other dealerships, this was definitely not always the case. I was offered a test drive right away, and I was also allowed to take the vehicle for a pre-purchase inspection to a mechanic of my choice, in the area. There was never any difficulty with any of these requests. The finance department worked hard to get the best rates possible for me as well. I am very happy with the pre-owned vehicle and with the entire experience! More

I visited a few area dealerships to test drive and purchase a new car. I have to say I was underwhelmed with the service at many we went to, either feeling like they did not take me as a serious purc purchase a new car. I have to say I was underwhelmed with the service at many we went to, either feeling like they did not take me as a serious purchasing customer or they were trying to upsell ,me on models or features I was not interested in. Maplecrest was different. The customer service from Brian McHugh, my Sales Consultant was great. He was easy to work with, friendly and professional. From Sales to Service everyone was equally friendly and professional. They were thorough in explaining everything and prompt at responding to any questions or concerns I had during the purchase and after acquiring my new car. I would (and have) highly recommend Maplecrest and Brian if you are looking for a new or used car. More

Very helpful and friendly-worked hard to get me the deal and terms I needed, and not in a typical car-dealer pushy way. Would absolutely buy another car from this dealer. and terms I needed, and not in a typical car-dealer pushy way. Would absolutely buy another car from this dealer. More

Having shopped at several other dealers it was a pleasure to walk into Maple Crest Ford and discover such friendly and well informed sales people. The dealer was able to meet our sales goals and to find the to walk into Maple Crest Ford and discover such friendly and well informed sales people. The dealer was able to meet our sales goals and to find the exact car that we were looking for. I would not hesitate to recommend this dealer to anyone wanting a Ford product. It was especially enjoyable working with James. This Ford dealership is especially fortunate in having this dedicated associate working with them. Thomas Draves More

Throughout my years of car shopping, and overall customer services experience. I have never been more satisfied with the professional service my family received. They handled all details of this transactio services experience. I have never been more satisfied with the professional service my family received. They handled all details of this transaction, by taking in another vehicle of mine, to providing me with a brand new Ford Edge and free tank of gas, With no time ever being wasted; these guys are fantastic. They have a new FORD customer for life. Thanks again........ More

Sales and finance staff were prompt, efficient, knowledgeable, competitive and extremely professional. Having purchased several Ford vehicles over the years - this was the BEST experience. knowledgeable, competitive and extremely professional. Having purchased several Ford vehicles over the years - this was the BEST experience. Go to Maplecrest in Mendham and this should be your first and only dealership. More

Brian, Charlie and Matt were very friendly and professional. They corresponded in a timely fashion and were very thorough in reviewing new vehicle. They worked hard to get me the vehicle I wante professional. They corresponded in a timely fashion and were very thorough in reviewing new vehicle. They worked hard to get me the vehicle I wanted, equipped as I wanted. I feel I received a competitively fair price. Thank You!!! I love my new truck! Sincerely, Cathleen Sullivan More