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Maplecrest Ford of Mendham
Mendham, NJ
898 Reviews
Maplecrest Ford is the recipient of Ford Motor Company's most prestigious President's Award for Customer Satisfaction. Our goal is to provide our sales and service customers with, quite frankly, the very best experience they've ever had with a car dealer.
You will find a common theme amongst our reviews; convenient, helpful, honest, no pressure, followed through on commitments, professional, great pricing, knowledgeable, best car buying experience I ever had, would highly recommend to friends and family...
We take tremendous pride in our business and work hard to ensure each of our customers are completely satisfied with their visit.
Thank you for considering Maplecrest Ford of Mendham!
Sincerely,
Tom Giordano, President
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 898 reviews
January 30, 2019
A Great Experience...Start to Finish Olivia was incredibly personable, attentive, understanding and really made the entire experience pleasurable. I also had the opportunity to speak with Olivia was incredibly personable, attentive, understanding and really made the entire experience pleasurable. I also had the opportunity to speak with the General Manager, David, who provided me with a truly welcoming impression from the first call till I was able to connect with Olivia. The Finance Manager took the time to thoroughly explain every detail and determine best options for my situation allowing me to walk away extremely comforable with my purchase. The Sales Manager also introduced himself and expressed his concern for my satisfaction. I will certainly recommend Olivia and this sales team to anyone I speak to that's looking to purchase a new or used vehicle. More
by Gunner
January 24, 2019
I love my new ford escape It was a great experience everyone was very nice and professional i love my new car there's alot of buttons and gadgets to get use to but i love it.. It was a great experience everyone was very nice and professional i love my new car there's alot of buttons and gadgets to get use to but i love it.. Thank You More
by Marlene2019
Employees Worked With
January 23, 2019
Excellent Working with Olivia in sales was pleasant and effortless. Also working with Marie? I believe, in finance to get all paperwork signed was wonderful and Working with Olivia in sales was pleasant and effortless. Also working with Marie? I believe, in finance to get all paperwork signed was wonderful and Actually fun. More
by Bill S
Employees Worked With
January 21, 2019
Seamless process Olivia truly made it easy. Didn’t feel like I was dealing with a used car sales person. Truly took time and undertstood what I was trying to buy. Olivia truly made it easy. Didn’t feel like I was dealing with a used car sales person. Truly took time and undertstood what I was trying to buy. More
by 2016 fusion
Employees Worked With
January 18, 2019
Came in to kick the tires, went out with a car. Knowing my Escape purchased from Maplecrest in 2010 had 200K worth of service so I went in to see what the new Escape looked like. I was looking for a Knowing my Escape purchased from Maplecrest in 2010 had 200K worth of service so I went in to see what the new Escape looked like. I was looking for a V6 (no longer an option) and Olivia was patient, a good listener and problem solver and very helpful in finding me what I needed at a very fair price. If this Escape does 200K worth of commuting with me, then I will be well satisfied. Marie knows her stuff and is a stitch. She is worth her weight in gold and deserves a raise. She saved me money on my insurance and helped me with things over and beyond what might have been expected. More
by My Escape
January 15, 2019
"Marvelous Maplecrest Ford of Mendham!" I had a great experience purchasing my Certified Pre-Owned Ford Explorer at Maplecrest Ford of Mendham. I had the pleasure of working with my salesma I had a great experience purchasing my Certified Pre-Owned Ford Explorer at Maplecrest Ford of Mendham. I had the pleasure of working with my salesman, James Skuraton. James was knowledgeable about their inventory and was able to find me the perfect SUV with low mileage at a great price. I appreciated the fact that we did not have to go back and forth on price, I gave James my wish list and the price I was looking for and he was able to match it. James took the time to show me all of the features in the car, synched up my phone and ensured I was comfortable driving off the lot. I felt like I was buying a brand new car not a certified pre-owned one. I also had the pleasure of working with Tom Giordano as I requested an additional item be placed on the car...I asked for that at 4:00 p.m. and by 10:00 a.m. the next day, that item, albeit a complicated one, had been installed and my car was ready to go. Both Tom and James couldn't have been nicer. I would highly recommend Maplecrest Ford of Mendham....I totally understand why a high percentage of their business is based on referrals and repeat customers! Thank you Marvelous Maplecrest Ford of Mendham! More
by Lisa Schmidt
January 12, 2019
Great experience every time! I worked with James when I leased my Ford Escape 3yrs ago and didn’t think twice when it was time to upgrade to a bigger car. James makes sure the pro I worked with James when I leased my Ford Escape 3yrs ago and didn’t think twice when it was time to upgrade to a bigger car. James makes sure the process is seamless and also makes sure you feel comfortable with how your new car works. He takes the time to set everything up and answer any questions you have before and after driving off the lot. Everyone at the dealership is friendly and helpful. I always have a great experience with everyone in all of the departments. Highly recommend! More
by Jgiordano
Employees Worked With
January 12, 2019
Great Experience JAMES was very knowledgeable and friendly. The dealership is bright and welcoming and we will definitely recommend James and Maplecrest to our friends JAMES was very knowledgeable and friendly. The dealership is bright and welcoming and we will definitely recommend James and Maplecrest to our friends and family More
by Dragman1
Employees Worked With
December 26, 2018
Excellent sales experience! I was thoroughly impressed with my sales experience from start to finish. There was no pressure, All of my questions were properly addressed, I was s I was thoroughly impressed with my sales experience from start to finish. There was no pressure, All of my questions were properly addressed, I was smoothly guided through the entire process. I was not pressured into anything I didn't want. James ensured I got what I was looking for at the vest price possible. More
by 63Kurt
December 20, 2018
Best Deal of All My wife and I just shopped seven Ford dealerships to lease a 2018 Ford Explorer. Maplecrest Ford by far gave us the best deal. The other dealerships My wife and I just shopped seven Ford dealerships to lease a 2018 Ford Explorer. Maplecrest Ford by far gave us the best deal. The other dealerships at first quoted us absurd prices. They only got reasonable after repeated visits, each insisting their deal was the best and in the end suggesting there had to be a misunderstanding on our part of the Maplecrest deal. Maplecrest honestly earned our business and the deal was exactly as they said it would be. Our salesperson Olivia DeMattio found us the perfect Explorer, took care of the lease termination on our 2015 Ford Edge, and was professionally outstanding and accommodating from start to finish. Over the years our family has either owned or leased 16 cars and this experience was second to none. More
by sguibord
Employees Worked With
