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Maplecrest Ford of Mendham

Mendham, NJ

4.9
898 Reviews
Maplecrest Ford is the recipient of Ford Motor Company's most prestigious President's Award for Customer Satisfaction. Our goal is to provide our sales and service customers with, quite frankly, the very best experience they've ever had with a car dealer. You will find a common theme amongst our reviews; convenient, helpful, honest, no pressure, followed through on commitments, professional, great pricing, knowledgeable, best car buying experience I ever had, would highly recommend to friends and family... We take tremendous pride in our business and work hard to ensure each of our customers are completely satisfied with their visit. Thank you for considering Maplecrest Ford of Mendham! Sincerely, Tom Giordano, President
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102 East Main Street

Mendham, NJ

07945

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Showing 898 reviews

March 21, 2019

Very good dealership Very good excellent service I would send everyone over there for a car stop in and see the awesome beautiful sales women Olivia and get a car you will More

by Chopperjoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia DeMattio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2019 -

Maplecrest Ford of Mendham responded

Chopperjoe, Our Staff works hard to go the extra-mile for our valued guests. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We set high expectations for ourselves so it’s great to hear you had a 5* rated and experience with us...! Congratulations on your new vehicle and thanks again for your business and for choosing Maplecrest Ford of Mendham. We look forward to helping you and yours again in the future. Drive safe! Regards, Donna Levey Customer Relations & BDC Team

March 21, 2019

Great experience! Olivia and the team at Ford in Mendham were awesome. Our deal was the best around, the transaction was quick and painless (which isnt the norm, as we More

by Gary325
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marie Wiggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia DeMattio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2019 -

Maplecrest Ford of Mendham responded

Dear Gary and Lauren, Thank you for leaving such a great review, 5* star rating and recommendation! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. The little things mean a lot! We appreciate your time and it means so much to us to have earned your trust in our business! We hope to see you and yours again in the future. Meantime, take care and drive safe! Best, Donna Restaino Levey BDC & Customer Relations Team

March 21, 2019

Great Experience. I would highly recommend Maplecrest Ford. Our salesman, James was extremely helpful and friendly. Would be sure to return for my next Ford purchase.. More

by Stacey Rutski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Skuraton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Wiggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2019 -

Maplecrest Ford of Mendham responded

Good afternoon Stacey, Thank you for your kind words and congratulations on your new vehicle! We truly appreciate you taking the time to provide us with feedback on your 5* Rating, review and visit! Thanks too for your thumbs up on James Skuraton in particular! We do set high expectations for ourselves, so it’s gratifying to hear and your positive experience means a lot to us. Until next time, take care and drive safe! Best regards, Donna Restaino Levey BDC & Customer Relations Team

March 19, 2019

Best Experience Never easy purchasing a car and maplecrest made it a painless experience for me. Very grateful. And looking forward to using their services in the fut More

by Vbeneventine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia DeMattio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2019 -

Maplecrest Ford of Mendham responded

Vbeneventine, Your 100% satisfaction is our top priority and we set high expectations for ourselves, so it’s great to hear you had a 5* rated experience with us...! Congratulations on your new vehicle and thanks again for your business and for choosing Maplecrest Ford of Mendham. We look forward to helping you and yours again in the future. Drive safe! Regards, Donna Levey Customer Relations & BDC Team

February 28, 2019

Amazing service James was very helpful and patient through out the whole process. We are very pleased with the experience we had at Maplecrest Ford of Mendham. More

by Gizzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Skuraton
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2019

Nice, awesome people!!! This dealership is great!. Got a very nice deal and people here are very nice, respectful and will make your experience worth remembering. Good job gu More

by Edes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micky Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2019

COUNTRYMAN Charles Countryman was awesome. He was professional and knowledgeable and his good natured attitude made me feel at ease going through the process of More

by Kate727
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marie Wiggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Countryman
February 21, 2019

DISHONEST Where to start? Charged for repairs that were covered under extended warranty purchased from the dealer. Unable to perform correct repair after many, More

by Commerical vehicle owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Duncan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Frimmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike McCourt
Mar 05, 2019 -

Maplecrest Ford of Mendham responded

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Mar 06, 2019 -

Maplecrest Ford of Mendham responded

Dear Dominick, Thank you for your review. After a two-hour face to face meeting with you, I'm honestly surprised at your takeaway, but now realize what a complete waste of time it was. Your statements of “caught in lie after lie” and accusation of "falsified mileage” reinforces my decision to not publicly address your comments. Your statements are in fact, lies. Maplecrest is powered by humans and we are not perfect. That said, WE DO NOT lie or deceive anyone, regardless of what you may think. During our meeting you mentioned every other Ford dealership within a 15 mile radius, stating you had done business with them all. And to my luck, you found me. And now I know why. I am certain you have tried to do business with other Ford stores but eventually you pulled the same type of shenanigans until you were no longer welcome. And sir, you have worn out your welcome at Maplecrest as well. I’ve read the reviews on your business, and now I know why you find yourself without a single employee and doing business from a PO Box. You’re not a nice person and you have little to no business sense. I’m proud of the reputation my business has earned and I stand by it everyday. I don’t think you can say the same, or at least that is what your customers think. Have a look for yourself. https://www.yelp.com/biz/rissland-garage-door-cedar-grove-2 Tom Giordano

February 14, 2019

Excellent Service The professionalism of Olivia was great. I had a question she answered it quickly. There was times she wasn’t in that we were able to talk. Very relia More

by Tjjanho1831
Recommend Dealer
Yes
Employees Worked With
Olivia DeMattio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2019 -

Maplecrest Ford of Mendham responded

Thank you for the great 5 star rating and for allowing Maplecrest be your Ford dealer! We appreciate it and it is great to read such wonderful comments about your recent experience with us and Olivia! Drive safe and see you again soon. Best, Donna Levey BDC Team MAPLECREST FORD OF MENDHAM

February 04, 2019

Excellent! Micky at Maplecrest was excellent to work with! I am so happy with my purchase! I would definitely use Maplecrest Ford in Mendham again when purchasin More

by Jsod7197926
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micky Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Wiggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2019 -

Maplecrest Ford of Mendham responded

Thanks so much for your 5 star rating and wonderful review on Dealerrater.com for the store, Salesmanship, as well as for Marie and Micky! Your satisfaction means a lot to us, and we appreciate you choosing and recommending Maplecrest Ford! We are so happy that we made your pre owned auto buying experience so positive and to build a trusted, loyal relationship with you! Drive safe and see you again soon. Best, Donna Levey BDC Team MAPLECREST FORD OF MENDHAM

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