Maplecrest Ford of Mendham

Best Car Buying Experience Ever! History... I found Maplecrest Ford after a long unsuccessful search for a (lightly) used Toyota Rav4 which will serve as my daughter's first car. I v History... I found Maplecrest Ford after a long unsuccessful search for a (lightly) used Toyota Rav4 which will serve as my daughter's first car. I visited 9 dealers, some used car lots and some full dealerships and drove 12 cars. I made offers on 3 which were accepted but never got completed because each dealer tried to add on ridiculous fees (example: $1995.00 "dealer fee") and inflated costs for Doc fees and DMV fees. I walked into Maplecrest Ford - Mendham late on a Saturday afternoon and met with Emma Giordano (randomly as no salespeople pounced on me when I walked in) to check out a 2012 Rav4 that was exactly right for us. Car was perfect. Mechanically sound, drove perfectly and really just super clean. I decided to make an offer right after test drive. This is where Emma Giordano and Maplecrest really differentiated themselves from the norm. The offer I made was for just a few hundred less than asking price to keep in-line with KBB fair market price and was approved in 5 minutes. At this point Emma also explained that there would be no bogus "dealer fees" and the Doc fee was in-line with the statewide average and there would be no up-charges in the DMV fees. All of this I took with a grain of salt due to my prior experiences. Bottom line... for the first time in all of my car-buying years, Emma was completely honest and true to her word. She brought out paperwork which described what we discussed exactly, and we had a deal. I would pick the car up that Monday. She then told me she would have everything ready for me and I would be in-and-out quickly at pickup time. Once again, complete honesty and service to the customer from Emma! I arrived and the car was prepped and looking great and parked right outside the door. 10 minutes later the docs were signed and I was on my way. Honorable mention here to David Cozza the sales manager for having everything ready to sign and not adding any BS to the process! Really, just the best purchase experience I could have asked for end-to-end. Thanks Emma! My daughter loves her new ride! More

Olivia is excellent and professional in every way Besides the fact that I LOVE my new Ford Escape ! Olivia was so good at what she does while making the process as comfortable and easy as possib Besides the fact that I LOVE my new Ford Escape ! Olivia was so good at what she does while making the process as comfortable and easy as possible . I’ve been in customer service for over 25 years and am NOT easily impressed . Olivia did just that ...... she impressed me ! Even if she couldn’t help me ( even though she did ! ) you can tell she wanted to and can relate to the customer . That’s something u either have or u don’t Thank you for having her she’s a great attribute to your sales team! I honestly wouldn’t had taken the time to thank you and write this if I wasn’t so pleased .... thank you Olivia ! Sincerely , Sandra “ a very happy customer “ Cohen More

Great people We have purchased 2 Fords from Maplecrest Ford in Mendham and couldn’t be more pleased. Everyone is friendly and helpful. Our salesperson James and th We have purchased 2 Fords from Maplecrest Ford in Mendham and couldn’t be more pleased. Everyone is friendly and helpful. Our salesperson James and the GM Dave worked to get us the vehicles we wanted and great deals on both. We will be recommending Maplecrest Ford to family and friends. More

Awesome staff sold me a Jeep I really enjoyed working with the entire team. They did a great job managing the sale and I love my new car. Thank you team! I really enjoyed working with the entire team. They did a great job managing the sale and I love my new car. Thank you team! More

Great Experience! When we arrived we were greated promptly by Olivia. She had the cars we were looking at out front and started. Not only was she professional but she When we arrived we were greated promptly by Olivia. She had the cars we were looking at out front and started. Not only was she professional but she was great with our three year old daughter. We recommend Maplecrest to anyone looking to purchase a car! -Jared, Allison, and Davina More

No pressure buying and great staff. An overall win! We had a great experience with Emma and Maplecrest Ford! Emma is very professional and courteous. Questions were answered quickly and she made sure we We had a great experience with Emma and Maplecrest Ford! Emma is very professional and courteous. Questions were answered quickly and she made sure we were comfortable with our purchase. We highly recommend! Hats off to Emma and the dealership! More

Great customer service Emma was Very accommodating personable great customer service and an amazing experience for the first time after buying many for trucks I really enjoy Emma was Very accommodating personable great customer service and an amazing experience for the first time after buying many for trucks I really enjoy this experience a lot and would recommend it to anybody More

My fourth car from Maplecrest This is the fourth car I purchased or leased from Maplecres Ford in the last 15 years. It has been 8 years since I last purchased or leased a car. I j This is the fourth car I purchased or leased from Maplecres Ford in the last 15 years. It has been 8 years since I last purchased or leased a car. I just turned in my 2011 Escape with 253,000 miles. If the service department wasn't so efficient, I may have had to buy 8. Good job Jim, Jerry, Mike and Brett. I have always been pleased with the services at Maplecrest Ford. I was especially impressed with the service i recently received from James Skuraton. He was very knowledgeable and found just the car I wanted. He made the leasing process headache free. He took a lot of time explaining every aspect of the new car to me. It was quite a learning experience for me and he was very patient. James had a thorough knowledge of the product. The Ford product has come a long way since the antique I was driving. Thank you James and Maplecrest for taking such good care of your customers. It is the reason the I and my family keep coming back. Kudos to James and Maplecrest. . More

Friendly , Energetic & Easy to Deal with Olivia is very knowledgeable and works hard to get the deal done , Really did not spend a whole lot of time getttimg a deal done , Even when I went in Olivia is very knowledgeable and works hard to get the deal done , Really did not spend a whole lot of time getttimg a deal done , Even when I went into Finance with Marie , She was Great Very Efficient at all aspects of the dealings More

Worth the road trip! Took a trip out to Maplecrest ford after locating the car of my dreams. The salesperson james and Marie in finance made me feel at home and in a com Took a trip out to Maplecrest ford after locating the car of my dreams. The salesperson james and Marie in finance made me feel at home and in a comfortable environment. Down to earth people, Was expecting the usual dealer sales pitch that everyone hates and it was the total opposite. Very impressive very professional Very prompt service Thanks John More