Maplecrest Ford Lincoln

The misleading advertising practices used by this dealership are despicable, I can only hope the next potential buyer does not waste their time and is aware of the substantial undisclosed fees they c dealership are despicable, I can only hope the next potential buyer does not waste their time and is aware of the substantial undisclosed fees they charge. I scheduled an advance appointment, with internet department, to view a CPO vehicle I found advertised on their website. Upon arrival, the dealership was disorganized and the sales person, with whom I was eventually connected, had no prior knowledge of the any discussions with the internet department. After locating the vehicle, it was found to be filthy. The vehicle also had damage on all 4 wheels, and various scratches and imperfections in the body. The real problem started when I was presented with a price that was $2600 higher then the price advertised. Included in this price was a $1000 prep fee, despite the car being damaged and poorly prepped. In the end, I offered to split the cost of the prep fee, but the general manager refused, advising me he would rather sell the car at auction then earn my business. More

This is the best ever service from Joseph Opoku. He is the best salesman ever. He is the best salesman ever. More

Cane in to purchasd my brand new ford mustang mach 1 it is an amazing car and i thank matt barocas for making my dream come true ! is an amazing car and i thank matt barocas for making my dream come true ! More

Joseph opoku was an enthusiastic salesman. He provided me with a vehicle with the features I requested. He provided me with a vehicle with the features I requested. More

I just bought my 3rd vehicle with Joseph Opoku at Maplecrest. He is simply the best. Very respectful and knowledgeable in his products. I will always recommend him for any one who needs a car. Maplecrest. He is simply the best. Very respectful and knowledgeable in his products. I will always recommend him for any one who needs a car. More

Today I met Matthew barocas over here at maple crest ford & Lincoln. He set me up with my brand new truck! I highly recommend you ask for him he is excellent! & Lincoln. He set me up with my brand new truck! I highly recommend you ask for him he is excellent! More

Came here to and bought my new Ford f-350 with Matt barocas and he was excellent!! barocas and he was excellent!! More

The dealership reached out about parts being in for major safety recall. Brought the car in. They never had the parts so it was never done. They then called back a couple weeks later bc the parts were in. Br safety recall. Brought the car in. They never had the parts so it was never done. They then called back a couple weeks later bc the parts were in. Brought car in on a Thurs morning and was set to be completed same day. It followed with 3 days of lies every time I called. Each service rep (managers included) had different lies that contradicted the last. On Saturday I needed car back and went and got it. Finally had a rep come clean that everyone has been lying but he is being honest that the tech was ghosting the service dept and no one moved it to another technician. I left 3 days after dropoff with it still not completed. That’s a lot of liability for Maplecrest to carry for a major fire hazard safety recall! More

We had a terrible buying experience at Maplecrest Ford Lincoln. Let me explain: We contacted the dealer to test drive a Lincoln Corsair. We visited, drove one, and asked them to call us when they had a Lincoln. Let me explain: We contacted the dealer to test drive a Lincoln Corsair. We visited, drove one, and asked them to call us when they had a certified one available. A week later - they had one and we went in to make the deal. FIRST RED FLAG: The advertised price for the "certified" car did NOT include the certification cost! Oh no - that's another 1k. The car was listed as certified on multiple web sites. OK - so we say we'll pay the extra money (over the LISTED price) and we strike the deal. Great - come back tomorrow with a check and pick up the car. SECOND RED FLAG: We arrive, hand over the check, start filling out paperwork and suddenly the sales manager comes over and says "we made a mistake - your trade in is now worth $5500 less than we offered you". So you need to find another $5500 dollars to buy the car. They had the paperwork for two days. Multiple people had reviewed the deal. Suddenly at the last minute there's a mistake? Hmmmm. This was after we got the insurance, the Lincoln app, the bank check, etc. They had the deal in place for two days and never said a word until the final moment when they KNEW we were vulnerable. A complete bait and switch. I would never trust a "family dealership" that employs these types of tactics. If this happened to us - it could easily happen to you. Buyer beware - take your business elsewhere More

Great experience, friendly, personable sales persons. I would definitely refer friends. Have a great day. I would definitely refer friends. Have a great day. More