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Maplecrest Ford Lincoln

Vauxhall, NJ

4.5
398 Reviews

2800 Springfield Ave

Vauxhall, NJ

07088

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Showing 398 reviews

December 07, 2022

Sales rep Steve Kush was a gentleman throughout the process. He was attentive throughout and listened to my needs. he provided excellent customer service. An employee to hold on to who represents the More

by es2cia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kush
Dec 08, 2022 -

Maplecrest Ford Lincoln responded

Thank you for the kind review! We're certainly lucky to have Steve on our team and we'll be sure to share this wonderful feedback with him. Take care and thanks again for trusting Maplecrest Ford Lincoln of Union with your business!

December 05, 2022

Maplecrest Ford Lincoln, Excellent Service and Sales experience. Matt salesperson, awesome....great job Matt thank you. More

by pdavis990
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Dec 06, 2022 -

Maplecrest Ford Lincoln responded

Thank you for trusting Matt & the Maplecrest Ford Lincoln of Union team with your business! We appreciate the review and hope we can be of service to you again in the future!

December 03, 2022

Came in to buy my fore fusion from Matt Barocas he was absolutely excellent thank you ! More

by Maureenc9698
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Dec 06, 2022 -

Maplecrest Ford Lincoln responded

Thank you for the wonderful feedback, Maureen! We're happy to hear you had a great experience with Matt and hope you enjoy your Fusion. Take care and thanks again for your business, from all of us here at Maplecrest Ford Lincoln of Union!

November 29, 2022

Had an amazing experience here with Matthew Barocas I purchased my 6th Lincoln in a row now and I have to admit, after 60+ years of purchasing all different makes & models of automobiles in my time, Matt More

by havelwrightsr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuno, Matt Barocas
Nov 30, 2022 -

Maplecrest Ford Lincoln responded

Wow, thank you so much for taking the time to share this kind review with us - we can't wait to pass it along to Matt! Your business is greatly appreciated by all of us here at Maplecrest Ford Lincoln of Union and we hope you enjoy your newest Lincoln. Take care and please don't hesitate to reach out if we can be of service again in the future!

November 19, 2022

This dealership has had my truck for 5 weeks and it has not been touched. They have horrible communication with the customer and have not provided a loaner car. I can’t wait for this nightmare to be over . More

by Conti151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Davis
Nov 22, 2022 -

Maplecrest Ford Lincoln responded

Thank you for reaching out. I'm sorry to hear of your frustration and would like the opportunity to explain the situation in greater detail. Would you please contact me directly at your earliest convenience? Thanks again, John Hewitt - Service Manager - 908-964-7700 ext 5562

Nov 22, 2022 -

Conti151 responded

Hi John, thank you for replying to my review. I will be contacting you tomorrow to discuss this unfortunate situation.

Nov 23, 2022 -

Conti151 responded

I tried calling but your mailbox is full. I did hear from the liaison from Lincoln and she now says my truck will not be ready by Thanksgiving as hoped for. Now she says Monday at the earliest. Please contact me 973-885-0169

November 11, 2022

Came to see Matt barocas for the second time with my Lincoln mkc he was excellent thank you More

by Lous520
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Nov 11, 2022 -

Maplecrest Ford Lincoln responded

Thank you for trusting Maplecrest Ford Lincoln of Union with your loyal business! Matt & the team look forward to seeing you again next time!

November 11, 2022

Thanks to the team at Ford Maplecrest! A special thanks to Matt! I will be back soon. More

by Brianna.devlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Nov 11, 2022 -

Maplecrest Ford Lincoln responded

It was our privilege to serve you, Brianna! Thanks for your business and the kind review. Matt & the team look forward to seeing you again next time here at Maplecrest Ford Lincoln of Union!

November 06, 2022

Came here and met Matt barocas he set my car up perfect thank you will be back More

by Jcgreller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Nov 08, 2022 -

Maplecrest Ford Lincoln responded

Thank you for visiting Maplecrest Ford Lincoln of Union! We're so glad Matt had the opportunity to assist you and we look forward to seeing you again next time. Take care!

October 29, 2022

This dealership is very spiteful if you do not purchase a car there! They want to force you into buying a car there! They are the absolute worse! More

by elopez
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shauri
Nov 04, 2022 -

Maplecrest Ford Lincoln responded

Hello - this situation is certainly not the impression we wish to provide our customers and would like the opportunity to discuss this situation with you further. Thanks, Mike Deleo - General Sales Manager - 908-964-7700 ext 5547

October 26, 2022

I wish I could give them a negative rating. I got my oil change done on Saturday and by Wednesday my car was telling me I needed an oil change. I checked the dipstick and my oil is dry. I use More

by mhuss53048
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Nov 04, 2022 -

Maplecrest Ford Lincoln responded

Thank you for taking the time to share this feedback. I'm sorry to hear that your experiences with our service department have been less than satisfactory and will make sure this situation gets looked into with our team. If you'd like to speak with us in greater detail, please feel free to contact me directly. Thanks again, John Hewitt - Service Manager - 908-964-7700 ext 5562

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