Maplecrest Ford Lincoln

I have brought my 2004 Ford Freestar in for service for several years now. At the present time, I am extremely dissatisfied with the Service Department because of repetitive misdiagnoses which have cost m several years now. At the present time, I am extremely dissatisfied with the Service Department because of repetitive misdiagnoses which have cost me thousands of dollars in the past three (3) MONTHS alone. I brought in my minivan in early summer 2012 because of a torque converter recall. My minivan was absolutely fine up to that point. No problems. But as there was a recall in effect, I brought my Freestar to Maplecrest Ford of Union for them to perform the service. I regret that day and am still paying for it. The torque converter was replaced. Since that day, my minivan has never been the same. I brought it baack to Maplecrest three times over the next several months because my transmission would not engage properly. Each time I brought it in, my van was serviced and was told the problem was fixed. Finally, in September 2012, just three months ago, my minivan would not engage at all. I had to have the minivan towed to Maplecrest. After several days I was told I needed a transmission, at a price of over $3000.00. I was furious because my van had absolutely no problems with the transmission prior to the torque converter recall. Last week, while on a NY highway, my minivan just stopped. Would not continue in drive. I had to have it towed once again to Maplecrest. Today I am told by the service manager that my computer system is bad and because of that, my transmission is not receiving correct signals. Well if that was the problem to begin with, why did Maplecrest Ford charge me over $3,000.00 for a new transmission three months ago? This "new" problem will cost me over $1000.00. I refuse to pay it because I unnecessarily put in a transmission just three months ago when I didn't need one. The problem was always the computer. I asked to speak with Mr. Steve Giordano, the owner, and was told nobody has any way to contact him. What??? I never heard of such a thing. If I could know when he visits his dealership, I would love for him to review my service records in my presence. Somebody has to be held accountable at Ford. If I have to go to corporate, I am prepared to. I am just devastated and emotionally drained over this experience. My minivan is still at Maplecrest (7 days today) and still no resolution. More

Excellent service and professionalism. Great price on car. Employees were pleasant, helpful and knew all about their products. We able to answer all questions and make great recommendations. Experience car. Employees were pleasant, helpful and knew all about their products. We able to answer all questions and make great recommendations. Experience was really great. More

The guy was so friendly and polite.They have nice customer service, good quality of work and good price. I will refer someone to this dealer. customer service, good quality of work and good price. I will refer someone to this dealer. More

Salesperson was very professional. They did not try to pull anything after the deal was made. They gave me exactly what they promised me. I would highly recommend this dealership. pull anything after the deal was made. They gave me exactly what they promised me. I would highly recommend this dealership. More

I already had in mind the vehicle I wanted to see because it was listed on line. When my son and I arrived at Maplecrest we started looking around and found the Ford Focus I was interested in. As we looked it was listed on line. When my son and I arrived at Maplecrest we started looking around and found the Ford Focus I was interested in. As we looked, we were approached by Eric Soares who introduced himself and opened the car for further inspection. I was impressed with the laid back, friendly and unassuming demeanor of Eric. We not only looked at the Ford Focus but as other cars caught my eye, we checked out those as well. Short story long, I chose the car I originally wanted to see and purchased it. Since this was the fourth dealership and ninth car my son and I had looked at, I expected the process to drag out, but was pleasantly surprised that it went as quickly as it did. Finances, guarantee, credit and related issues along with all questions and concerns were addressed. I was very pleased with the process, but especially pleased with Eric. I would definitely recommend Maplecrest Ford Lincoln to any auto buyer and suggest they as specifically for Eric Soares. More

This is the second truck that I have purchased with Maplecrest Ford. My sales person Charles Betzel made it easy to buy with a good price and no hassle. While looking at my new vehicle Maplecrest's s Maplecrest Ford. My sales person Charles Betzel made it easy to buy with a good price and no hassle. While looking at my new vehicle Maplecrest's service department squeezed my truck that I purchased last year with them in to do an oil/lube and filter service. When I finished talking to the sales person my truck was all done in the service department. I didn't have an appointment for service but they took me right away. Saved a trip and was very satisfied. Looking to buy another truck next year. Will only look at Maplecrest and deal with Charlie Betzel. More

We first went to anoher dealership in Englewood and the sales people were very dry and cold, the place was empty and they only had one Mustang to show. So, we went to Maplecrest and it was day and night. sales people were very dry and cold, the place was empty and they only had one Mustang to show. So, we went to Maplecrest and it was day and night. The young lady greeted us at the door and the sales people were all very busy but not too busy for a greeting and a smile. It was a wonderful experience. Charlie Betzel was exceptional. He was honest, knowledge-able, easy going, no hassles and very professional. The best car buying experience ever. If it wasn't because we are Mustang lovers, Charlie could have sold us anything. Thank you so much, Charlie Betzel. Gil and Mig Wheeler Secaucus, NJ More

This was a very good leasing experience with excellent sales people. Jessie from internet sales was very helpful finding the exact model and color I wanted. Charlie Betzel who put everything into place fo sales people. Jessie from internet sales was very helpful finding the exact model and color I wanted. Charlie Betzel who put everything into place for me was a pleasure to work with and is honest and thoughtful. More

If you are looking to buy or lease a car, Maplecrest Ford is the place to go. And make sure you ask for Charlie Betzel! Talk about top notch service...he is your man. We have never had a bad experience with is the place to go. And make sure you ask for Charlie Betzel! Talk about top notch service...he is your man. We have never had a bad experience with him or this dealership.Fair, honest , trustworthly and personal service is what you will get. My husband is on his 4th car and I am on my second, we are serial leasers and Charlie and Maplecrest make the process so easy. And when I say easy, I mean no hassle. The service department is top notch too. Thank you so much Maplecrest and Charlie...you are the best. There really is no better place to get a car. Happy driving everyday! Tara and John M. Morristown , NJ More

I was extremely pleased with my experience at Maplecrest Ford. The listing of my certified pre-owned MKZ was 4,000 cheaper than the price at the dealership, but they honored the Lincoln website like a quali Ford. The listing of my certified pre-owned MKZ was 4,000 cheaper than the price at the dealership, but they honored the Lincoln website like a quality dealership should. The salesman was EXTREMELY knowledgeable and professional, and took the time to review all aspects of buying the car, including showing each option after the sale was complete. I feel confident that if I am to have any issues down the road, that this dealership will stand by their cars. I will definitely recommend them to all who are in the market for any vehicle. More