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Maplecrest Ford Lincoln
Vauxhall, NJ
408 Reviews
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Showing 408 reviews
April 19, 2015
Wonderful Service Experience I always hate to bring my car into the dealer for service. This time it was a great experience. My service writer Heidi Stamm was awesome. She was I always hate to bring my car into the dealer for service. This time it was a great experience. My service writer Heidi Stamm was awesome. She was very friendly, knowledgeable and helpful. She walked me through the process providing me with all the information. She was truly a pleasure to work with. My car is great condition & I would recommend this dealer to all of my friends & family. I will only work with Heidi Stamm in the future for any service on my vehicle. More
by holli68
Employees Worked With
Heidi Stamm
April 02, 2015
Bittersweet I don't normally leave reviews unless absolutely compelled to. In this instance, it is because I cannot understand how a manager could have such horri I don't normally leave reviews unless absolutely compelled to. In this instance, it is because I cannot understand how a manager could have such horrible customer service acumen and be so ignorant. My original sales associate Matt was very patient in dealing with me and after a few hurdles, he ultimately made the sale and convinced me to lease a 2015 MKZ hybrid. He is a good salesman. It wasn't until I came in 2 weeks later to pick up my license plates and registration where Maplecrest did not end on a good note with me. In being called in to pick up my plates, I was told I had to pay a fee when I got to the front desk. When initially I signed my contract however, all fees were supposedly covered. I was told to pay a balance or I would not get my plates. Instead of referencing my actual contract to see if I did in fact owe anything, the sale manager brought out a blank contract and continually pointed where the line said "estimated" while repeatedly circling the section as if I was an idiot because I was arguing that I did not owe any money. As a result, he took the plates and registration away, refused to give them to me, and turned his back and walked away mid conversation. I immediately rush home to get my contract, went back to Maplecrest within the hour and proved that I did not owe any money. Instead of apologizing like any respectable dealership would do, I received excuses and hostile emotions. Because of the fellow who wasted my time and ruined my evening, Maplecrest has left a bitter taste in my mouth. This review is not reflective of the service dept. They have continually done good work on my vehicles. More
by coracm41
Employees Worked With
Marc Cohen
February 17, 2015
Future Longtime Customer Since moving to South Orange three years ago, we have used Maplecrest for servicing a vehicle we previously purchased out-of-state, went on to leased Since moving to South Orange three years ago, we have used Maplecrest for servicing a vehicle we previously purchased out-of-state, went on to leased one vehicle from them and just yesterday bought a second from Maplecrest. Every experience has been great. They are very friendly, do not try to sell me on anything I don't want or need and are great about following up to make sure everything continues to go well. The sales and leasing group are great, but just as important the service department is outstanding. They always work to find a time for bringing in my car that works with my family's crazy schedule, they keep in touch about what is being done and the timing for getting it completed. So long as we live in this area we will be coming to Maplecrest. More
by MAMP
Employees Worked With
Jeremy Jordan; Tim Rhoades
February 08, 2015
Great experience I got Two cars I Went to Maplecrest Ford- I met Jeff Braunstein, (manager) Sale people should take a lesson from him. Friendly, he Listen to your need, and worke I Went to Maplecrest Ford- I met Jeff Braunstein, (manager) Sale people should take a lesson from him. Friendly, he Listen to your need, and worked out a great deal for a lease on a Escape. Gary was the Sales person- Top rated. . was so impressed by their follow-through and knowledge, that a couple days later I went back to see them for a look at the New Fusion. I was driving a Jetta. Jeff and Gary took me for TEST DRIVE. I loved the way my jetta handled.. I test drove the 2.5 Eco-boast fusion. It is a great handling car. Jeff Braunstein took the time to sit down and compare all the advantages of the fusion over the jetta. Gary and Jeff together worked out a lease deal where I would be paying LESS for the fusion, with more options , in the car, How can you beat that. Jeff /Gary made the car leasing a enjoyable experience. I would highly recommend Maple Crest ford, and especially Jeff Braunstein & Gary More
by Aip57
Employees Worked With
Gary Wilkinson
February 06, 2015
Could it have been worse? Not by much. We want to express our gratitude to salesman Steve Cruz and receptionist Maureen Smith for being the bright spots in our "experience" at Maplecrest Fo We want to express our gratitude to salesman Steve Cruz and receptionist Maureen Smith for being the bright spots in our "experience" at Maplecrest Ford. Steve is a truly lovely young man who did his job well. We were on the phone with Maureen every few days, trying to find out why our title and registration (which were overdue) hadn't come in yet. As far as we're concerned, she is the only reason we got them when we did -- the fault for delays was very poor communication in the "tags & titles" office. I truly wish we could give the rest of Maplecrest Ford of Vauxhall a better review, but we can't. Over the years, we've bought many vehicles, new and used, from dealerships. This one is the worst we've ever encountered, without exception. Ours should have been a simple transaction -- cash (bank check) and a clean, clear trade-in for a later model vehicle. That was it. No financing to wait for, no haggling -- so why did it take SIX HOURS to complete the transaction?! And even when it was completed, it wasn't really -- it took over a month to get completely clear of the place. We've never seen such incredibly sloppy handling of paperwork and poor attention to detail. The sales order had to be redone because of several mistakes (we wanted the new vehicle in both names -- something we stated repeatedly -- so we could transfer tags; the first order was in one name only -- as it turns out, that wasn't the only mistake). Did anybody think to proofread the "corrected" sales order before bringing us in to sign? No. Should someone have double-checked all dollar figures to be sure they hadn't changed and were correct? Yes, but that wasn't done, either. There was a difference of over $300 between the amount of our bank check and the purchase total on the second set of papers -- an overpayment of over $300 that almost went unnoticed. I was the one who found and pointed it out; once the point was proven, we were told that the overcharge would be refunded. But these things should have been gone over by them beforehand. Wheel bearings that were supposed to be replaced weren't, but were seriously damaged by the service dept. They were seizing up by the time we got home. Replacing them (and the brake rotors and brake pads) was my husband's first job the following day. Getting back to the order forms: Beware of the "optional" Window Security Etch charge. We were charged for it although it was never offered to us (so we had no chance to agree to or refuse it).....and as it turns out, the security etching was never even done! The charge is PRE-PRINTED on the sale order form; it isn't filled in (or omitted) per sale. How is this "optional"?? In the interest of full disclosure, we have been reimbursed for the damaged parts, the overpayment discrepancy and the etch charge. But it was over $700 worth of mistakes, overcharges and oversights. The vehicle prep dept. is no better than the rest of the place. We were told that the gas tank would be filled before we left for home. After hours of waiting (still don't know what took so long), we finally got on our way.....only to have the "low fuel" light come on five miles down the road. Going back wasn't an option by then, so we got off at the next exit and found a gas station. And as we were getting gassed up, we also discovered that our seats were wet. Apparently, they had been gone over with some sort of very wet solution and only dried on the surface; once we sat on them, they became soaked through from underneath. It took days to dry them out completely all the way down. I'm glad we're so happy with the vehicle we bought because the purchase experience itself was a nightmare. Never again with Maplecrest Ford. UPDATE: I've been contacted by Jen Miller with regard to our experience at Maplecrest. She made no excuses for what happened and said there was no justification for what we had to deal with there and after -- in other words, taking full responsibility for what should never have happened. Jen has assured me that my review is being taken seriously and that the issues raised are being addressed, and I feel very comfortable with her apologies and assurances that changes for the better are in the works; I hope that the promises of those improvements will be kept and can be reflected in future reviews by those who will benefit from them. More
by mrshvd3
Employees Worked With
Steve Cruz, Maureen Smith, Tim Rhoades, Cassandra Crute, Luchia Streeter
November 19, 2014
Outstanding!!! For the past couple of years I've been dealing with jersey city ford who treats people like bank accounts instead of actual humans. But than I met Ste For the past couple of years I've been dealing with jersey city ford who treats people like bank accounts instead of actual humans. But than I met Steve Cruz who at the time was going to trade in my lease but wasn't able too. a few months after I contacted him again and he transitioned to Maplecrest. I was kind of skeptic but I wanted to purchase the vehicle with him so we went to Maplecrest. What a difference in scenery?! I was shocked that they treat customers like family not like bank accounts. They even provided free water. I'm grateful for my experience in Maplecrest Ford with Steve Cruz. Thank you for getting me the car I wanted but didn't expect. A 2015 Ford Fusion!!! More
by Deyani
Employees Worked With
Steven Cruz
November 17, 2014
Don't trust this service department We took our 2010 Fusion in to Maplecrest to have a new key made. We inadvertently failed to check the "I authorize the work." So they didn't do it. We took our 2010 Fusion in to Maplecrest to have a new key made. We inadvertently failed to check the "I authorize the work." So they didn't do it. Nor call us to ask if we wanted the work done (despite the fact we had made the appointment for this very purpose). Had we not called the next day (near closing) to ask if it is ready they would have never done the work. But it gets worse: Without our asking the did an inspection and reported a number of things including the "fact" that our coolant was empty and we needed a coolant flush ($299) and that our break linings we're getting thin. When I got the car home I found that the coolant levels were just fine. I did some research and learned that a coolant flush is mostly a bogus service. Worse, I took the car to my independent repair facility who check the break linings and reported that they were "nearly new." Do not patronize these crooks. More
by BackR0ad
Employees Worked With
service desk
November 14, 2014
Beware! Made an appt to see a used 2008 Explorer advertised online. Called Monday, went in Monday evening. Barry Turner was our sales guy. Young, earnest, kno Made an appt to see a used 2008 Explorer advertised online. Called Monday, went in Monday evening. Barry Turner was our sales guy. Young, earnest, knowledgeable, sincere. Ed Bennett, preowned sales mgr,, joined the conversation after our test drive. We agreed on a price, discussed 3 repairs needed on the vehicle. In addition to the front brakes being replaced as per the listing, Bennett assured us the full 100 something point safety inspection was done on the vehicle. Regarding the 3 repairs, Bennett said "give us a day". The vehicle, after not hearing from Maplecrest and making several follow up calls, was ready Saturday. So on Monday we had an in depth look at the vehicle. Close up and personal. My husband teaches automotive service at a vocational high school. Pulled all 4 wheels off and found the rear brake pads were worn to 3 mm. The front right tire had 5.75 ounces of weight on it. Why? It was unbalanceable. Upon taking it apart they found the strap that holds the tire pressure monitor on the rim was broken. The students in my husband's class got to see first hand a hack job by a dealership. Today we took it in for repair of the deficiencies. So far: 3 hrs last Monday to negotiate deal; last week - an hour calling on status of vehicle; 2 hrs waiting on Saturday, pick up day, to sign sales documents; and today 3 hrs today on repair of hack job. Very highly disappointed. Will keep you posted on how it goes from here. More
by ts007
Employees Worked With
Barry Turner - Sales, John Hewitt-Service Mgr, Tim Rhoades-Bus Mgr, David Pearson, Luchia Streeter
November 09, 2014
Fantastic First Time Car Dealership Experience. Yesterday my husband, my 4 month old, and I spent the day with Charlie Betzel, as we leased our first car. We drove away with a 2015 Ford Escape and Yesterday my husband, my 4 month old, and I spent the day with Charlie Betzel, as we leased our first car. We drove away with a 2015 Ford Escape and the feeling that we went to the right person at the right place for our first car dealership experience. Charlie was so friendly, accommodating, and resourceful and spent the time to make sure we were getting what we needed in a car. We will absolutely be recommending him and Maplecrest to our friends and family for years to come. More
by sullivanjones
Employees Worked With
Tim Rhoades, Charlie Betzel
October 19, 2014
Awesome car for an amazing price They completely renovated the dealership, which is nice. We leased a Titanium Escape last year from Jose and are EXTREMELY pleased, in fact we will li They completely renovated the dealership, which is nice. We leased a Titanium Escape last year from Jose and are EXTREMELY pleased, in fact we will likely buy it out. I just leased a Fusion Energi from Matt and love the car. Although if we had to do it over we would get the Titanium with the push start and keyless entry but that is our bad. Awesome cars and great dealership. Nuno in the finance department was very helpful and insightful. We will get our next car from this dealership. I am extremely opinionated and it takes a lot for me to give such a glowing review. Fact is, these cars rock and we had a great experience. I previously leased a certain Japanese manufactured car and I can say that hands down these American cars are not only better in quality but also in features. More
by dms5378
Employees Worked With
Matt Barocas
