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Maplecrest Ford Lincoln

Vauxhall, NJ

4.6
408 Reviews

2800 Springfield Ave

Vauxhall, NJ

07088

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Showing 408 reviews

June 25, 2015

F150 Purchase I had a very good experience at this dealership, both Adama and Ramon took good care of me. Except the fact that after I finished the paperwork, i was More

by Kidkb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon and Adama
Jun 26, 2015 -

Maplecrest Ford Lincoln responded

Thank you for taking the time to leave us with these kind words on behalf of Adama and Ramon. We’re very happy to have them as part of our team, and appreciate your feedback as well. We love hearing from our customers as it helps us to ensure we’re giving them the best possible service. Thank you for your business, and if there’s anything else you need, please let us know! Sincerely, Jen Miller

June 16, 2015

My Experience at Maplecrest Our sales person Billy was very professional, respectful and have product knowledge and that's what you look for when you go to a dealer to purchase a More

by Jalvarez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Internet Person Adama Fofanah (very friendly), Billy Ecke
Jun 22, 2015 -

Maplecrest Ford Lincoln responded

Hello Juan and Cathy, Thank you to you and your wife for stopping by. It was a pleasure to have you and I’m happy Billy was the consummate professional we know him to be in every aspect of your visit. We’re proud to have him as part of our team. Thank you for your business, and please let us know if there’s anything else you need. Sincerely, Jen Miller

June 12, 2015

Maplecrest Ford, my experience. Car shopping is usually never enjoyable, but at maplecrest ford I encountered a few sales associates that made it their first priority for my experien More

by Madaia8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Shuta
Jun 22, 2015 -

Maplecrest Ford Lincoln responded

Hello, Thank you for coming into see us, and for taking the time to write about your experience. We strive to make sure our customers’ time spent is an enjoyable one, and hopefully, change your point of view about the car buying experience. I’m happy Ray and Kim took excellent care of you, and thank you for your recommendation. We look forward to seeing you for many years to come. Sincerely, Jen Miller

June 05, 2015

Low pressure! Great experience! Unlike most dealerships, the sales people were very low pressure and made me feel very welcomed, not like I was obligated to buy a c More

by Pete613
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Ecke
Jun 22, 2015 -

Maplecrest Ford Lincoln responded

Hello Pete, I’m happy to hear that you enjoyed your time with Kim, as well as our facilities. We work to provide a low pressure and comfortable environment for our customers, and I’m glad this was the case for you. Thank you for your recommendation, I’ll definitely let Kim know. Please let us know if you need anything else. Sincerely, Jen Miller

May 30, 2015

Bad service worst dealership ever did not get spare key for me asked them many times to fix the problem they do not fix it they said they will call me back and ne More

by Daverachel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Smalls
Jun 22, 2015 -

Maplecrest Ford Lincoln responded

Hi Dave and Rachel, Thank you for taking the time to write this review. The concerns of our customers are very important to our dealership and to me personally. Equally important is that we resolve your concerns. It is apparent that we did not meet your expectations and indeed let you down during the sales process. I am looking into the matter on our end but would also like the opportunity to speak with you directly to discuss the issue as well as a reasonable and satisfactory solution. Please contact me directly so that I may help to resolve this matter. Sincerely, Jen Miller

May 25, 2015

OUTSTANDING !!! I have to tell you, I went to the dealership Saturday (23 May).. traded in a Mitsubishi and drove out with a Ford. Billy was the best sales associate More

by Chris E.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Ecke
May 26, 2015 -

Maplecrest Ford Lincoln responded

Hello Chris, First and foremost I would like to thank you for your service and for your dedication. It was our pleasure to assist you and it was with great pride that we had the chance to take care of you. There’s nothing that makes me happier than to know you drove off our lot 100% satisfied, and that Billy gave you the best experience ever. We really appreciate the 5 stars, and I’ll be sure to let Billy know as well. Welcome to the Maplecrest Ford Lincoln family, and we all look forward to seeing you again. Sincerely, Jen Miller

May 13, 2015

great car, great deal great sales man I just bought a ford explorer 2015 Matthew Barocas was the sales man. he was very courteous and knowledgeable about the car and its features. we n More

by ajl770
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Barocas
May 15, 2015 -

Maplecrest Ford Lincoln responded

It really means a lot to us that you took the time to leave us with this review. It’s great to read that Matthew went the extra mile for you and your family, and we’re proud that he was able to make sure you were all taken care of. We work hard to ensure the environment is friendly to all, especially since we know that shopping with the kids isn’t always the easiest. Thank you for coming into see us, and welcome to our family. We all hope we’ll get to see you again soon! Sincerely, Jen Miller

May 09, 2015

Purchase of 2015 Lincoln MKC I think it is very rare for someone to say that their car purchasing experience was a pleasure, but Ray Shuta made mine just that. There was no pres More

by Sharon R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Shuta
May 13, 2015 -

Maplecrest Ford Lincoln responded

Hello Sharon, I want to thank you and let you know that I really appreciate you taking the time to leave us with this review. We take great pride in having our customers drive off the lot with their perfect vehicle, and it makes me happy to see this was the case for you as well. Congratulations on your MKC and please let us know if there’s any other way we can be of service. Ray, the Maplecrest Ford Lincoln team, and myself look forward to seeing you again in the future. Sincerely, Jen Miller

May 07, 2015

Wonderful Service Experience Heidi Stamm was my service advisor she was awesome explained everything I needed no overcharges. Waiting area was great made my stay very comfortable More

by Lincoln Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi L. Stamm
May 12, 2015 -

Maplecrest Ford Lincoln responded

Hello, Thank you for the kind words. Heidi is a fantastic advisor, and we’re proud to have her as part of the team. She’s a shining example of our commitment to customer service, and it really means a lot to us to hear that we have earned your future business. Thank you again, and we look forward to seeing you. Sincerely, Jen Miller

April 22, 2015

Car Purchase Matt Barocas was my sales person. He was helpful in the selection of my vehicle and negotiating the price. He can be reached at 908-964-7700 xt.5541 More

by Mr. H.
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Apr 29, 2015 -

Maplecrest Ford Lincoln responded

Mark, Thank you for such a great review. Nothing makes us happier than to hear that our team members are on top of their game in providing our customers with both product and process information. Matt is a great example of how we make the car buying experience enjoyable and easy. I’ll be sure to pass along the word to him. Let us know if we can help you in any other way. Best, Jen

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