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Maplecrest Ford Lincoln

Vauxhall, NJ

4.6
408 Reviews

2800 Springfield Ave

Vauxhall, NJ

07088

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Showing 408 reviews

March 26, 2016

My first time here, and it definitely will not be my last! I dealt with Ed Bennett and Billy Ecke. They were very professional and not pushy at all, which I don't appreciate when I just want to look for a car More

by Susan S.
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Ecke, Luchia Streeter
Mar 28, 2016 -

Maplecrest Ford Lincoln responded

Hi Susan, Thanks so much for taking the time to write this great review of Maplecrest Ford Lincoln. We especially appreciate your kind words about Billy Ecke and Ed Bennett of our sales team, both of whom work hard every day to ensure that the sales experience at Maplecrest Ford Lincoln is pleasurable and easy. Thanks for recommending our team. We know that you have many options when it comes to purchasing your car and we're so happy that you chose us. We'll continue to strive for excellence in all aspects of your car experience with us. Regards, Jen Miller Head of Brand Transformation and Consumer Experience

March 24, 2016

My third great experience with Maplecrest I have purchased three Ford Escapes from Maplecrest Ford, two with Ray Shuta. I keep returning because of the quality of the vehicle and more importan More

by Marilyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Shuta
Mar 24, 2016 -

Maplecrest Ford Lincoln responded

Hi Marilyn, You Rock! What an awesome review of Maplecrest Ford Lincoln and Ray Shuta. Thanks for your incredibly kind words as well as your long-term business. We know that you have so many choices when it comes to a car dealership and the fact that you chose us - three times - helps us know that we're on the right track. Ray is truly a patient and knowledgeable sales consultant who cares deeply about his customers. I will certainly pass along your kind words to him, as well as our service department. Happy Spring to you. Regards, Jen Miller

Aug 23, 2018 -

Maplecrest Ford Lincoln responded

Hi Marilyn, Thank you for this awesome, five-star review of Maplecrest Ford Lincoln of Union and your shout out to Ray Shuta. We will certainly pass along your kind words. We appreciate your business and look forward to seeing you again at your next, regularly scheduled service appointment. Jen Miller Head of brand Transformation and Consumer Experience (908) 964-7700

March 16, 2016

Mind changing experience I was able to tell the sales person, Matt Barocas what kind of vehicle I really had my mind set on (which was NOT a Ford). He knew the exact vehicle t More

by atvpro2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Mar 19, 2016 -

Maplecrest Ford Lincoln responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Visit us on Facebook for access to our exclusive specials. Sincerely, Jen Miller

February 09, 2016

Great experience at Maplecrest of union The staff have a warm and inviting feel. They really know how to make you feel comfortable. My service advisor was Pat Vicuna. They don't treat you li More

by Sheldon K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Vicuna
Mar 24, 2016 -

Maplecrest Ford Lincoln responded

Sheldon K, You are so kind to write this awesome 5-star review of Maplecrest Ford Lincoln and Pat Vicuna. We appreciate your time and your comments that we treat you like part of the family, because we truly feel that you are. Please we can't wait to see you again at your regularly scheduled maintenance appointment. Regards, Jen Miller

February 02, 2016

Great service, immaculate facilities They make you feel like family. Great vehicles even greater service. The best part of the whole experience was not having to spend the entire day ther More

by Aparente221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry, Turner
Mar 24, 2016 -

Maplecrest Ford Lincoln responded

Hi Aparente221, We really appreciate that you took the time to write a five-star review for Maplecrest Ford Lincoln. We're so happy to hear that Barry and the rest of the Maplecrest Ford Lincoln team made you feel great. It's definitely customers like you that make it easy to create a family atmosphere. Thank you again for taking the time to write the review. We look forward to seeing you again at your regularly scheduled service appointment. Regards, Jen Miller

January 05, 2016

Benjamin Rosario! By far the best! With no doubt, he is someone I will ALWAYS trust, refer and work with! Ben has been trustworthy and have done so much for not only me but my family. 4 More

by Sweetlarae1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Rosario
Jan 11, 2016 -

Maplecrest Ford Lincoln responded

It was a pleasure to read about your fourth car-buying experience at Maplecrest Ford Lincoln. Thank you so much for giving us an opportunity to work with you and your family. Also, I am glad to know Benny provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Jen Miller

January 04, 2016

Ford Escape Purchase Shopping for a new car can be one's worst nightmare. Fortunately this was not the case with purchasing my new Ford Escape through Matt Barocas. Effici More

by Henry
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Jan 11, 2016 -

Maplecrest Ford Lincoln responded

Henry, thanks for your outstanding review and congratulations on your new Escape! It is gratifying to hear that Matt was efficient, knowledgeable, and understanding! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Also, you may like our Facebook page for monthly deals exclusive to our fans! Sincerely, Jen Miller

November 19, 2015

Bought a GREAT used car at a very fair price I bought a GREAT used car at a very fair price. I searched and searched for a nice, reliable used car within 50 miles of my house at a fair price and More

by Don P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Nov 19, 2015 -

Maplecrest Ford Lincoln responded

Don, thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Maplecrest Ford Lincoln. Congratulations on the new car! If you have any further needs, do not hesitate to come back in for a visit. Best regards, Jen Miller

November 07, 2015

Excellent staff, great deal! Today I walked into maplecrest and got greeted by Matt, I am usually very hard to please and know I can be a pain but Matt did the job and got me into More

by Car are
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim, Marc, Billy Ecke, Matt Barocas
Nov 16, 2015 -

Maplecrest Ford Lincoln responded

Thank you for sharing your terrific feedback! It's remarkable to see that our team assisted you in such an efficient and friendly manner. I will be sure to share your 5-star review with them. If you need any automotive assistance down the road, you know who to call! Take care. Regards, Jen Miller

October 21, 2015

Very knowledgeable and helpful From the moment I walked in all I kept saying to myself was "wow"! Every single person from the receptionist to my sales representative were simply gr More

by P0werhouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Ecke
Oct 21, 2015 -

Maplecrest Ford Lincoln responded

HI There, Thank you so much for this great Five-Star review. We can't be more happy to hear that your experience at Maplecrest Ford Lincoln went so well. We love to "Wow" people, and team members like Billy Ecke and our receptionists Maureen, Tati and Joy help us every day serve customers like you. We so appreciate your business, as we are very aware that you have many choices out there for your car buying experience. We look forward to seeing you at your regularly-scheduled maintenance check-up. Regards, Jen Miller

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