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Maplecrest Ford Lincoln
Vauxhall, NJ
412 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 412 reviews
May 02, 2016
Matt barocas did the best job getting me into my new car! Matt barocas did an excellent job he was very knowledgable about every vehicle i asked abour and gave me the best deal i could possibly find. Very hel Matt barocas did an excellent job he was very knowledgable about every vehicle i asked abour and gave me the best deal i could possibly find. Very helpful throughout the entire process i can not say enough good things about my salesman Matt. Will be sending him everyone i know looking to find a car! Thanks again !! More
by Volkanaksoy
Employees Worked With
Matt Barocas
May 02, 2016
Poor ROI with unused extended warranty. DrJ says stay away. We spent $2800 for an extended warranty with coverage to commence after the factory 3 year warranty expired. We were told we could purchase this warra We spent $2800 for an extended warranty with coverage to commence after the factory 3 year warranty expired. We were told we could purchase this warranty anytime, but we decided to add this fee to the purchase price dor the benefit of financing, and who purchases a new F-250 expecting to sell it three years later?. We were informed that the unused policy could be refunded if unused, or we could receive a prorated refund depending on the date of refund. During our latest service 4/20/16 for routine maintenance and squeaky brakes, we were informed the front and rear rotors and pads were pitted and rusted, all requiring replacement. There has been a history of premature underbody rusting on our F-250 Lariat, and after 38 months of ownership and a worsening rust issue, we felt compelled to sell the truck. We informed Maplecrest Ford financing, where we purchased the extended warranty, that the F-250 was sold to another dealer less than two months after the extended policy became active (it was a 48 month extended warranty). Ford is promising to send a refund for an anemic $1,232 after being active and without use for under two months. We called Maplecrest Ford to express our concerns about their determination of the residual value of the extended warranty, and We were informed the extended warranty was from a third party who determined the refund, and they were impotent in their ability to help us. If you're feeling pressured to purchase an extended warranty, you don't have to. You can acquire one 35 mos after purchase, and apparently they are not form Ford, so buyer beware. Thank you for reading, and I hope this is helpful. More
by DrJ
Employees Worked With
Steve Kush
April 28, 2016
great place to come to a easy experience in buying a car my experiences at maplecrest ford was one of the best and easy experience at a dealership.you will enjoy the place and time there.i m so thankful and my experiences at maplecrest ford was one of the best and easy experience at a dealership.you will enjoy the place and time there.i m so thankful and pleased More
by ldw
Employees Worked With
devin ellis for a sale specialist is one of the nicest representative he is well verse in the cars that he sale
April 04, 2016
GREAT SALESMAN Willie Menendez my salesman was great he just made the whole process very comfortable. Willie was so good he even sold my husband a car at the same da Willie Menendez my salesman was great he just made the whole process very comfortable. Willie was so good he even sold my husband a car at the same day. More
by MRS Vi
Employees Worked With
Willie Menendez
March 26, 2016
My first time here, and it definitely will not be my last! I dealt with Ed Bennett and Billy Ecke. They were very professional and not pushy at all, which I don't appreciate when I just want to look for a car I dealt with Ed Bennett and Billy Ecke. They were very professional and not pushy at all, which I don't appreciate when I just want to look for a car. Billy was extremely knowledgeable and I would definitely recommend him. He is a seasoned salesman and an all around nice guy! More
by Susan S.
Employees Worked With
Billy Ecke, Luchia Streeter
March 24, 2016
My third great experience with Maplecrest I have purchased three Ford Escapes from Maplecrest Ford, two with Ray Shuta. I keep returning because of the quality of the vehicle and more importan I have purchased three Ford Escapes from Maplecrest Ford, two with Ray Shuta. I keep returning because of the quality of the vehicle and more importantly because Ray takes me seriously, listens and explains financing options, compares models that I am interested in, goes over all details carefully and helps me in making the best decision. I am confident that he gets me the best deal possible on the car and makes purchasing or leasing a new car a pleasant experience. I should also mention that the Service Department is friendly, doesn't keep me waiting, has a pleasant environment, and the mechanical work meets all expectations. More
by Marilyn
Employees Worked With
Ray Shuta
March 16, 2016
Mind changing experience I was able to tell the sales person, Matt Barocas what kind of vehicle I really had my mind set on (which was NOT a Ford). He knew the exact vehicle t I was able to tell the sales person, Matt Barocas what kind of vehicle I really had my mind set on (which was NOT a Ford). He knew the exact vehicle to take me to which ultimately changed my mind and I walked out with a brand new Ford Edge Sport which I love! More
by atvpro2002
Employees Worked With
Matt Barocas
February 09, 2016
Great experience at Maplecrest of union The staff have a warm and inviting feel. They really know how to make you feel comfortable. My service advisor was Pat Vicuna. They don't treat you li The staff have a warm and inviting feel. They really know how to make you feel comfortable. My service advisor was Pat Vicuna. They don't treat you like a stranger. They treat you as if you are a part of the Ford family. Keep up the great work. More
by Sheldon K
Employees Worked With
Pat Vicuna
February 02, 2016
Great service, immaculate facilities They make you feel like family. Great vehicles even greater service. The best part of the whole experience was not having to spend the entire day ther They make you feel like family. Great vehicles even greater service. The best part of the whole experience was not having to spend the entire day there, the entire staff is very knowledgeable and had me in a new car right away. More
by Aparente221
Employees Worked With
Barry, Turner
January 05, 2016
Benjamin Rosario! By far the best! With no doubt, he is someone I will ALWAYS trust, refer and work with! Ben has been trustworthy and have done so much for not only me but my family. 4 With no doubt, he is someone I will ALWAYS trust, refer and work with! Ben has been trustworthy and have done so much for not only me but my family. 4 Cars and counting! With no doubt when my daughter spoke to me about needing a car while i was out of state, he IS who I trusted and still do trust with my family... Never thought I would ever say there was a dealer out there that I totally feel comfortable with (without a gimmick) until him...The Best! More
by Sweetlarae1
Employees Worked With
Benjamin Rosario
