Maplecrest Ford Lincoln

Dependable and efficient service I brought my car in for its 15000 mile service. I was impressed with the ease of check-in, the comfortable waiting room, and the efficiency of the wor I brought my car in for its 15000 mile service. I was impressed with the ease of check-in, the comfortable waiting room, and the efficiency of the work. The staff is very friendly and accommodating and they stand behind their work. I have been going there for over 25 years with a series of cars. More

Great experience - not the average car dealer! David, the salesperson was really good. Very no nonsense, just like us as buyers. He didn't try to upsell or give us anything more than we actually ne David, the salesperson was really good. Very no nonsense, just like us as buyers. He didn't try to upsell or give us anything more than we actually needed and understood our budget. No pressure and really smart with numbers. We didn't leave the deslership feeling like we were taken advantage of. As an added plus, snacks are fantastic when you're shopping for a car to keep the kids quiet too. More

Maplecrest is the best!! My salesman Dave was very patient, understanding and made sure we got what we needed while at Maplecrest. The whole staff was very polite and treated My salesman Dave was very patient, understanding and made sure we got what we needed while at Maplecrest. The whole staff was very polite and treated us like family. I am very satisfied with my vehicle and this dealership. More

Horrible experience with Marc Cohen and Team at Maplecrest I wanted to share my experience at Maplecrest Ford this weekend that everyone should be warned about. This dealership already has a horrible reputatio I wanted to share my experience at Maplecrest Ford this weekend that everyone should be warned about. This dealership already has a horrible reputation from other people I've spoken to in regards to their customer service, and that could not be any more accurate. I had leased a Ford at a different dealership less than a year ago and the check engine light went on. Maplecrest was the closest dealership and I went in to get a loaner and drop it off for service. After being told that there were "plenty" of rental cars, I asked for one.. but since i did not lease my car there they would not give me one. Finally, I had a positive experience with Kevin, a service rep, who was able to loan me a car. Not even 5 minutes after I drove out of the lot, I got a call from Kevin saying the sales manager asked I return the call as this was not protocol. I had already driven off the lot and was going to return it not even 48 hours later.. but okay. When I got back to the dealership and asked the sales manager why I could not take the car, I was verbally attacked. Not only was I attacked, but 8 other "employees" circled me as I was leaving the building in the parking lot, where I felt physically threatened for my life. On top of that, my pregnant wife was in the car and stepped out to try to stop any altercation that might ensue. I do not see why 8 "employees" had to verbally assault me, and circle me, especially in a place of business? I am also in sales, and would never never treat a customer that way regardless of the situation. Never in my life have I experienced something as threatening as this, I am still stunned that this happened, and would never want anyone else to have to go through that. More

Great experience with Matt barocas got my new MKX ! Matt was very helpful and extremely knowledgable getting me into EXACTLY what I wanted! I was cross shopping the Acura and Lincoln and Matt was able t Matt was very helpful and extremely knowledgable getting me into EXACTLY what I wanted! I was cross shopping the Acura and Lincoln and Matt was able to sell me a loaded 2015 Lincoln MKX with all the features and amenities I had wanted for a price that could not be beat! If you want an awesome deal I rate Matt a 10/10 best salesman I've ever worked with! More

Dave Pearson is the Man!!! Best salesman - great personality - knows his product. Leased 3 cars from him...and will go back as long as he's there.......Good experience at this Best salesman - great personality - knows his product. Leased 3 cars from him...and will go back as long as he's there.......Good experience at this dealership.... More

Great Customer Service My car had A LOT of issues and was a huge expense. Veronica was very kind and considerate. She explained everything to me so I understood all of the i My car had A LOT of issues and was a huge expense. Veronica was very kind and considerate. She explained everything to me so I understood all of the issues of my car. I think the mechanics name is Mr. Peterson(?). She introduced him to me and I spoke directly to him and he was very informative and patient with explaining all of the issues that needed attention on my car. I was very stressed about the cost, but was able to understand everything that needed to be done. I appreciate the effort and patience of Veronica and Mr. Peterson. More

Love Maplecrest, sales and service Well I just drove out with my second vehicle leased from Maplecrest. I explained my financial situation to my salesman Ray Shuta and he worked with me Well I just drove out with my second vehicle leased from Maplecrest. I explained my financial situation to my salesman Ray Shuta and he worked with me all afternoon looking and test driving several vehicles. We settled on a loaded 2016 Escape Titanium which was a leftover with 4 miles on it. With all the incentives and rebates I saved over 7 thousand dollars off sticker which allowed for an affordable lease payment with no money down.. Thanks again Ray Shuta best salesperson ever. More

An experience unlike any other!! Tom Cardace was nothing short of spectacular, he is one xxxx of a professional with great customer service skills. He is an asset to your company and Tom Cardace was nothing short of spectacular, he is one xxxx of a professional with great customer service skills. He is an asset to your company and will reference him to all my Ford driving friends. More

Buying a car was actually pleasurable. I can't say enough about my experience working with Clay. He is of a very rare breed of salesperson who literally will do everything possible to make I can't say enough about my experience working with Clay. He is of a very rare breed of salesperson who literally will do everything possible to make you happy. I gave him hurdle after hurdle and he didn't let me down once. He heard me when i told him what I was looking for and went above and beyond to deliver me more. Everyone I interacted with including Tim had a "do anything we can" approach to making sure the deal got done. I am ecstatic with my new Explorer Sport. Maybe I should have bought more miles with my lease. Thanks for making buying this car a pleasurable experience. More