Maplecrest Ford Lincoln

Service Dept Service dept is very knowledgeable, professional and friendly. I always enjoy the level of service that I receive at this dealership. I would recommen Service dept is very knowledgeable, professional and friendly. I always enjoy the level of service that I receive at this dealership. I would recommend them to everyone I know. More

Lessor Beware I am very disappointed with Maplecrest Ford Lincoln of Vauxhall, NJ. I scheduled my 2018 Ford Escape for Service, the vehicle has tapping noise from t I am very disappointed with Maplecrest Ford Lincoln of Vauxhall, NJ. I scheduled my 2018 Ford Escape for Service, the vehicle has tapping noise from the engine and running loud. I have had the vehicle for 7 months. Upon, arrival to drop the vehicle off. I was scheduled to receive a loaner vehicle (Keep in mind, Ford's policy for a Lease Vehicle, if any problems and need service, they would provide me with a loaner vehicle of the same or better.) Fast forward, they had a Ford Focus for me as a loaner vehicle. I felt very disrespected and not valued as a long-time loyal Ford customer with a household of three new Ford vehicles. For them to expect me to squeeze my family into a Ford Focus, what an INSULT. They did not rectify the issue. I was told they will call me when they get a SUV for me. I left with my same vehicle. Still to- date, they have not reached out to me. More

Best service person award If you ever need to schedule a service appt or need help see Brian Benson. He was a awesome service advisor he helped me not once but twice. He took h If you ever need to schedule a service appt or need help see Brian Benson. He was a awesome service advisor he helped me not once but twice. He took his time to go through the manual and explain detail by detail how to fix my problem which was a simple battery for the alarm thanks Brian for your help you saved my day & I wish I could give you a award for Service advisor of the year🥇 keep up the good work!! More

I have been going here for 9 years they are the best Go see Harold Siroka. Honestly the best salesperson I have ever dealt with. He is extremely considerate and very knowledgeable. He makes the car buyin Go see Harold Siroka. Honestly the best salesperson I have ever dealt with. He is extremely considerate and very knowledgeable. He makes the car buying process a pleasure. My family and friends will continue to do business with him and everyone else there. All great people. More

Awful in every way possible If you can, avoid this place! By FARRRR THE ABSOLUTE WORST EXPERIENCE EVER! Bought a used car from Tatiana 2 months ago (PAID IN FULL) and to this dat If you can, avoid this place! By FARRRR THE ABSOLUTE WORST EXPERIENCE EVER! Bought a used car from Tatiana 2 months ago (PAID IN FULL) and to this date I still do not have the title of the car! The only answer I get is that they do not have it. I talked to a Graham (which took many calls on my end to reach him! His excuse for not being able to call back was because he was tired because his kids kept him up) and he solved nothing, tried reaching out to Nuno and it was a waste of time because of the many messages I’ve left for him to have him call me back I am still waiting to hear from him. When I do speak to Tatiana who by the way forgot to ask for my social when I purchased the car and only realized it 2 weeks after the purchase was made, she makes sure to tell me that she’s doing me a favor even though this is her job! If there was any way to give this place a negative number I would. This has been nothing but frustration and NO HELP FROM ANYONE at this dealer. They have no issue charging all the fees for plates and the title and what not but when you call to get answers no one calls you back. At this point I’m looking into a lawyer to solve this because clearly this place doesn’t care unless you buy a new car. More

Abdolutely insane sales person and the manager I saw a well priced old new 2017 car on their website and called the Maplecrest Ford dealer. They said it was in stock and I drove 30 miles to test dr I saw a well priced old new 2017 car on their website and called the Maplecrest Ford dealer. They said it was in stock and I drove 30 miles to test drive it and paid $15 in tolls. On top of that I had to take 2 hours off the job, which cost me about $90. I liked the car and wanted to buy it. Sales person Joseph told me that they charge $398 document fee which is rediculous, for example, in NY it is $75. He explained that this fee covers car registration in NJ which I did not even need, because I’m from NY. Temporary registration in NJ is $5 as per NJ DMV. Later the same sales person told me that I must pay $170 for window etching and it is a must to buy a car. I did some research and found a lawsuit that cost NJ Audi car dealer $20,000 in fines as per NJ Attorney General. After I mentioned that fact to Joseph, he said it will be waiwed, but he immediatelly added another $300 fee for registration on top of $398. I did not need their help to register my car as I live a block away from DMV. Joseph said all those are mandatory fees, and I must pay them if I want the car. I had to agree. I asked him what other fees they charge, and he told me that only finance manager can tell me and only during the signing of purchase contract. I had to agree to that. He ran my credit and gave me a quote. I accepted the quote. Next day I was supposed to pick up a car, but Joseph called me in the morning and told me that the general manager refuses to sell me the car, because I wrote a negative review on google maps. What is that??? I took a hit of 5 points on the credit report, paid more then $100 in gas, tolls, lost time at work, etc., agreed to all their rip off terms and I was refused the car. It is unacceptable and shameful practice. Instead of correcting the issue they punish the customer who was ready to buy. More

Worst dealership and an even worst service department Worst place ever!!! My 2016 Ford Explorer has been in and out of the shop for gas fumes entering the cabin. Now my lift gate wont open and the lights Worst place ever!!! My 2016 Ford Explorer has been in and out of the shop for gas fumes entering the cabin. Now my lift gate wont open and the lights inside of the vehicle will not shut off. I was told that it was not going to be looked at for over a week. The car battery has died and as my only vehicle I’m basically screwed. Leaser and buyers beware. I have only 5 months left on my lease and will be so happy when this nightmare is over. More

Great leasing experience I just leased a new truck from Maplecrest and I’m very happy with the process. First of all, the truck is flat out amazing, and I had an excellent exp I just leased a new truck from Maplecrest and I’m very happy with the process. First of all, the truck is flat out amazing, and I had an excellent experience there. My salesman was Derrick Bullock and he worked hard to get me where I told him I had to be and I we did a deal in a couple of hours on a Saturday afternoon. They had around 30 new F150s on the lot with a great selection of trim levels and options and I found one that is nearly the ideal truck for me and I chose that one. Quick and easy test drive, we talked numbers and shook hands. Derrick is a really friendly guy and wants to make you happy and get you a vehicle that fits your budget and needs. I went to pick up the truck a few days ago and couldn’t be happier with it. Derrick even got me a coupon for a free oil change as I had to wait a little extra when I picked it up due to another customer also signing the paperwork for their car. He went over the features of the truck with me before I drove off and called me the next day to make sure everything is OK with the truck. Overall, a very nice and stress-free experience. More

Worst service department I ever been to!!! Worst service department I ever been to, and I have been to several. Very rude staff and not willing to help!! I had my car towed to this dealership Worst service department I ever been to, and I have been to several. Very rude staff and not willing to help!! I had my car towed to this dealership because it was the closest Ford roadside assistant could go without having to pay for extra charges per mile. After waiting 2.5 hours in the highway with Ford road side assistance, because they are extremely insufficient and incompetent of performing their job. When I arrived to this dealership service department I was told that I would get a loner to get to work the next day, then when they found out that I didn’t purchase the car from them they said they were out of loaner cars. Their response was I had to call 2 weeks in advance to reserve a loner, so I was supposed to know that the car was going to stop in the middle of the high way 2 weeks before it happens. The reason for car breakdown was due to malfunction with powertrain which was an existing ford recall. If I am able to give them a negative stars for review I would. Please do yourself a favor, don’t waste your time going to this dealership and save yourself the frustrations. There are plenty of better ford dealers in the area. More