Maplecrest Ford Lincoln

Maplecrest Ford Lincoln responded

Thank you for the opportunity to earn your business. We appreciate you posting this awesome, five-star review of your experience at Maplecrest Ford Lincoln of Union. Our service department strives every day to earn your business with professional and efficient service that delivers 100% customer satisfaction. Thank you for recognizing the efforts of our team. We will continue to work hard for you each and every day. All the best, Jen Miller Chief Operating and Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Congratulations on your new vehicle. We're so happy to know that Matt helped you to find the car of your dreams. We wish you many miles and smiles on your journeys ahead. Thank you so much for posting this awesome, five-star review of your experience at Maplecrest Ford Lincoln of Union. We strive every day to earn your business with professional service and 100% customer satisfaction. Matt and the entire Maplecrest Team appreciate you recognizing their hard work. All the best, Jen Miller Chief Operating and Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Thank you so much for posting this awesome, five-star review of your experience at Maplecrest Ford Lincoln of Union. We appreciate your shout-out to Charlie as he strives every day to earn your business with professional service and 100% customer satisfaction. Thank you for recognizing his hard work and efforts. We appreciate your business and thank you for being a loyal customer. All the best, Jen Miller Chief Operating and Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Thank you so much for posting this awesome, five-star review of your experience at Maplecrest Ford Lincoln of Union. We strive every day to earn your business with professional service and 100% customer satisfaction. We will continue to work hard for you in both our service and sales departments each and every day. All the best, Jen Miller Chief Operating and Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Mr. Kunion, Thank you so much for taking the time to post this wonderful, five-star review of your experience at Maplecrest Ford Lincoln of Union. We are so happy to know that you chose to Maplecrest as your dealership of choice, and we're very proud of the fact that you chose to share your experience with others. Your shout-out to Justin means a lot to all of us. To Justin, your kind words demonstrate that he hit the mark on delivering top-notch customer service. To our sales team and entire dealership, it shows that you recognize the hard work and efforts of our employees, and that means a lot. Congratulations on your new vehicle. We wish you many miles ad smiles in your new ride. All the best, Jen Miller COO (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Ms. Felder, Thank you so much for your long-time loyal business and for your wonderfully positive words for Anthony. You provide such great encouragement and words of inspiration when you recognize the efforts of our team. We will be sure to let Anthony know that you appreciate and acknowledge his hard work. Thank you for trusting your vehicle needs to Maplecrest Ford Lincoln of Union. With more than 55 years of business in the community, we take seriously our responsibility to all of our customers to ensure our team members deliver quality sales and service at reasonable and fair prices. We work hard to create an inviting and welcoming atmosphere and appreciate you recognizing those efforts. Thank you so much for being a valued and loyal customer. We look forward to seeing you again at your net, regularly scheduled service appointment. All the best, Jen Miller COO (908) 964-7700

Maplecrest Ford Lincoln responded

Hi Mr. Cribb, After reviewing company records and discussing the matter with the service team, the company found the following: The customer made an appointment and arrived at the dealership for a routine oil change on 5.4.19. The customer requested that the service adviser review general maintenance for his vehicle based on the mileage of the car. The service adviser suggested new spark plugs based on the manufacturers maintenance recommendations.The customer approved the replacement and the dealership completed the repair. According to phone records, the customer did not appear to contact the dealership again until 5.8.19 when the customer called the service adviser with a new concern of a faulty back-up camera. The service adviser immediately suggested that the customer return for a free diagnostic of the issue. The service adviser indicated that no additional fees would be charged or discussed until a technician had the opportunity to properly review the customer's concern. A senior member of the team contacted the customer as well and reiterated that the dealership intended to ensure the customer's satisfaction and that the dealership requested the opportunity to review the concern. The customer has arranged to bring the vehicle to the dealership for review, at which time a technician will make a proper diagnosis and determine next steps. As always, the customer is encouraged to contact a senior member of the team personally to discuss the matter further. All the best, Jen Miller COO (908) 964-7700

johncribb responded

I CANNOT BELIEVE THIS PLACE OR FORD AT ALL. Now because i had my truck serviced and the backup camera no longer works. I'm Being told it will cost me 700.00 to fix this. This is absolutely the worst company. Do not buy a ford, do not trust their committment to their vehicles. IN MY OPINION FORD DOES NOT CARE ABOUT THE QUALITY OF THEIR VEHICLES. BEFORE YOU BUY PLEASE REVIEW OTHER OPTIONS, LOOK AT THE CURRENT PAINT ISSUES THEY HAVE, LOOK AT HOW JUST AFTER 100K EXTENDED WARRANTY THEIR EQUIPMENT STARTS TO FAIL (BACKUP CAMERA) i WILL CONTINUE TO WRITE POORLY ABOUT FORD SERVICE EVERYWHERE I GO BECAUSE I FEEL THEY SCREW EVERYONE. PLEASE DO NOT BUY A FORD YOU WILL BE WASTING THOUSANDS OF DOLLARS ON EQUIPMENT FAILURES THAT THEY WILL NOT COVER.

Maplecrest Ford Lincoln responded

Hello Rahkease90, Congrats on your new Lincoln Nautilus. You've chosen a wonderful vehicle and we wish you many miles and smiles of happy driving ahead. Thank you for the opportunity to earn you business. We take great pride in delivering the best customer service around, and we're so happy to hear that Anthony Smalls ensured your complete happiness along the way. Anthony works hard every day to pay attention to detail and, along with our entire Maplecrest Ford Lincoln of Union team, create an inviting and comfortable atmosphere for our valued customers. We're glad we hit the mark. Thank you for being a wonderful customer and for taking the time to post this awesome, five-star review of your experience at Maplecrest Ford Lincoln of Union. We appreciate the opportunity to earn your business. All the best, Jen Miller Head of Brand Transformation and Consumer Experience (908) 964-7700