Maplecrest Ford Lincoln

I am not satisfied After oil change missing a few screws from the engine cover. No fluid top-off. I am not satisfied, he service is getting worse. F After oil change missing a few screws from the engine cover. No fluid top-off. I am not satisfied, he service is getting worse. F More

They never disappoint ... I am always very satisfied with the service associates and the time they take to explain what is needed and what it will cost. They listen to me when I am always very satisfied with the service associates and the time they take to explain what is needed and what it will cost. They listen to me when I try to explain noises, symptoms... I appreciate the entire process they follow for appointments, rides, etc makes it all very easy . More

Expedited experience I did research on the vehicle I wanted. I chose the Ford Escape. I wanted my vehicle loaded with options and Titanium was the best price in that class I did research on the vehicle I wanted. I chose the Ford Escape. I wanted my vehicle loaded with options and Titanium was the best price in that class. Sam had the patience to explain differences in styles and map our the pricing structure with applicable discounts. I drove 45 minutes to This dealership. More

Excellent Clay was very helpful not pushy. Answered all our questions and assisted us in making sure we understood everything about truck. He delivered on tim Clay was very helpful not pushy. Answered all our questions and assisted us in making sure we understood everything about truck. He delivered on time as promised without incident. Very happy with service provided. More

Excellent experience! Matthew Barocas was excellent in explaining my new car and he made the experience joyful. I highly recommend purchasing a car from this young man. Matthew Barocas was excellent in explaining my new car and he made the experience joyful. I highly recommend purchasing a car from this young man. More

Refused to Repair my Explorer Transmission The worst possible dealer you could ever go to. The service department is useless, and should you actually have issues like a transmission issue, they The worst possible dealer you could ever go to. The service department is useless, and should you actually have issues like a transmission issue, they tell you to take it to another Ford dealer. They kept it for a month previously and did nothing but reset the KAM, because the service head is even more useless. Possibly the scummiest Ford dealer in NJ, and that's saying something. After making an appointment 2 weeks ago and bringing my vehicle in John Hewitt the 'service head' refused to repair vehicle since it wasn't purchased Maplecrest. They decided to call the police when I told him he was useless for refusing to repair my Ford. All the police drive Explorers too, one told me to contact a lemon lawyer and all laughed as I showed them my hood oxidizing on a 2017 model. Stay away from Ford, and especially this dealer. More

Pleasant experience selling car, only browsing for purchase Maplecrest had bid on car I was selling thru TrueCar. Very pleasant staff. Attractive showroom and comfortable for waiting. The Lincolns are beautiful Maplecrest had bid on car I was selling thru TrueCar. Very pleasant staff. Attractive showroom and comfortable for waiting. The Lincolns are beautiful, not in the market today but... Matt Barocas handles used car sales, he was friendly and helpful. We had an unexpected issue with our car for sale. Matt assisted, gave us good advice, and a very fair price. We received the kind of service that makes us want to do more business with this dealership in the future. More

Overall satisfactory, customer service at best Went thru my employee hub to get an amazing deal and my application was sent to couple Ford dealers. Went and choose the closest one to home. And w Went thru my employee hub to get an amazing deal and my application was sent to couple Ford dealers. Went and choose the closest one to home. And we never regret it. I dont have the best of credit score nor history since I just started building credit coming in the country. But OSCAR was really helpful with us. He said we will get you the truck you want and he and his team delivered And he was so amazing and all his bosses who were able to get us a good deal on our truck. They're very professional and so nice and patience with us . We are now enjoying our new Ford f150. If I ever come back to get one for my son in few year I'd be coming back to this dealership for sure and hopefully oscar is still there to help us. More

Service Dept Lies I do NOT recommend this dealership for any service whatsoever. They don't know what they're doing, and they lie to try to cover it up. My Lincoln MK I do NOT recommend this dealership for any service whatsoever. They don't know what they're doing, and they lie to try to cover it up. My Lincoln MKX with only 35,000 miles on it (still under warranty) had an oil leak back in March, 2019. I brought it into the Dealership and they supposedly fixed it. But it wasn't fixed, and after the next oil change it was discovered that there was oil all over the engine. I brought it in again, and they replaced the engine front cover to fix the leak. Unfortunately they never replaced the missing oil, and for the last 2 weeks I've been driving around without the proper amount of oil in the car. Of course they blamed the mechanic who did my oil change (back before the dealership "fixed" the car). So overall, they lie. I will never go back to this dealership. After paying top dollar for a luxury car you would think you would be treated better than this. More

Amazing, Fair & Quick Deal... YAY! After wasting time with other dealerships, I called Clay at Maplecrest. Drove in, signed the paperwork and left with my new car... just like that! After wasting time with other dealerships, I called Clay at Maplecrest. Drove in, signed the paperwork and left with my new car... just like that! More