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Maplecrest Ford Lincoln

Vauxhall, NJ

4.6
450 Reviews
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2800 Springfield Ave

Vauxhall, NJ

07088

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Showing 450 reviews

April 17, 2021

They were very professional and courteous. Communication was good and repairs were made in a timely manner. A good experience all around that was much appreciated. More

by sjkeel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus, service department.
Apr 19, 2021 -

Maplecrest Ford Lincoln responded

It's so great to read this review! We cannot express how appreciative we are for your kind words and five-star rating! We look forward to continuing to offer excellent experiences in the future! Thank you! - Maplecrest Ford Lincoln of Union

April 08, 2021

I’m a young woman , 20 to be exact. Purchased my 1st car from this dealership hoping I would get a used certified car that was safe. After being reassured by my sales men Harold that their 139 point inspect More

by Mbarizone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harold
Apr 30, 2021 -

Maplecrest Ford Lincoln responded

Thank you for bringing this to our attention. We're sorry to hear about this and would like a chance to speak to you more about the situation. Please reach out to me when you have a moment to discuss this so I can try to help. Thank you, Mike Deleo - General Sales Manager - 908-964-7700 ext 5547

April 06, 2021

Great Experience Here! Steve was very kind and helped us through everything. Love the new vehicle! Great location, very nice staff and very pleasant experience! More

by Justine Gabrielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kush
Apr 06, 2021 -

Maplecrest Ford Lincoln responded

We're glad Steve could take care of you! Thanks for choosing Maplecrest Ford Lincoln of Union, enjoy your new ride!

April 02, 2021

Excellent sales and service departments. Professional and courteous personnel. Excellent quality work fairly priced. Been doing business here for years without disappointment. Recommend without reser More

by mksandak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Vicuna, Charlie Betzel
Apr 02, 2021 -

Maplecrest Ford Lincoln responded

Thank you so much for being a loyal customer for years! We are so happy to have been able to provide you with excellent service. Come by Maplecrest Ford Lincoln of Union anytime!

April 01, 2021

Wonderful Purchasing Experience. This is the second car purchased from Maplecrest Ford Lincoln and I would certainly purchase from them again. Charlie Betzel was easy to work with and not pushy. More

by skadave
Recommend Dealer
Yes
Employees Worked With
Charlie Betzel
Apr 01, 2021 -

Maplecrest Ford Lincoln responded

Thank you for your repeat business with us at Maplecrest Ford Lincoln of Union! We are glad to hear Charlie and our team made it a great buying experience and we look forward to working with you again in the future.

March 30, 2021

People were nice. Service was very slow. Took 3 hours to get through paperwork on purchase of a used car. Not many perks offered by dealership on purchase. Listed price is pretty much what you get. Not much More

by len1215
Recommend Dealer
Yes
Employees Worked With
harold, Steven
Mar 31, 2021 -

Maplecrest Ford Lincoln responded

Thank you for taking the time to share this review. Customer feedback is very important to us and we will be passing your comments along to our team for consideration. If you'd like to speak with us further, please feel free to reach out directly. Thanks again, Alex Smith - General Manager - 908-964-7700 ext 5609

March 16, 2021

My experience was good with Service Advisor:Anthony C George.he was honest and trustworthy he listened to all of my needs it was the best experience I've with a car Dealership.Good job Keep it up.ThANK Y More

by Muhammadflo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pearson
Mar 16, 2021 -

Maplecrest Ford Lincoln responded

We're glad you can count on Anthony and the Maplecrest Ford Lincoln of Union service team! We appreciate your positive feedback and look forward to your continued business! Take care!

February 15, 2021

Someone at this dealership took my car out on a 30 mile test drive and blew out all 4 struts and DENIED it. They also performed a BOTCHED head gasket recall where the problem came back! Avoid at all cos More

by shayanbehnam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Betzel, Billy Ecke, Steve Kush, Gary Wilkinson, David Pearson, Ray Shuta, Anthony Smalls, Marc Cohen, Luchia Streeter, Matt Barocas
Mar 05, 2021 -

Maplecrest Ford Lincoln responded

We apologize for your frustrations regarding this situation. We can assure you we operate with our customers' best interest in mind, but it sounds like we really let you down. I encourage you to reach out so we can discuss this in greater detail, John Hewitt - Service Manager - 908-964-7700 ext 5562

Mar 05, 2021 -

shayanbehnam responded

Hey thanks for reaching out. I called you back and you called me a liar. Piss off scumbag, I have the paper work to prove all my claims.

January 31, 2021

Steve Kush is knowledgeable, patient, and professional. Thanks to him I finally got my dream car. We have used him for several cars now and he takes great care of us. More

by Buen203c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kush
Feb 02, 2021 -

Maplecrest Ford Lincoln responded

Congratulations on your dream car! We're so glad Steve could take great care of you! Thanks for your continued business with us at Maplecrest Ford Lincoln of Union!

January 28, 2021

I dealt with Chris Perry who was an amazing salesman. He was honest and trustworthy, he listened to all of our needs. It was the best experience I’ve had with a car dealership. From sales to finance, everyo More

by S.Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Perry
Jan 28, 2021 -

Maplecrest Ford Lincoln responded

Thank you so much for the awesome review, and congratulations on your new truck! We're so glad that Chris and the team made your purchase a smooth one, and we hope to help you with any additional automotive needs you may have in the future. Take care and thanks again, from all of us here at Maplecrest Ford Lincoln of Union!

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