Maplecrest Ford Lincoln

Maplecrest Ford Lincoln responded

Hello Deb2thclnr, Thank you for taking the time to share your service experience at Maplecrest Ford Lincoln of Union. We appreciate the opportunity to earn your business and thank you for the shout-out to Bill. He takes great pride in delivering prompt and detailed service and we appreciate your kind words and acknowledgement of his hard work. Be safe ... be healthy ... be positive during these challenging times. All the best, Chief Marketing Officer Jen Miller (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Mr. Hassinger, Our customer's safety is paramount to our service team and we take our customers concerns seriously. We looked into the customer’s records and found that the customer had brought the Fusion in for service in August, 2019, seven months ago. At that time our technician performed an oil change and looked at the brakes. The technician replaced the front brakes but did not recommend replacing the rear brakes at that time and informed the customer. It is possible that the customer may have driven additional miles during the past seven months and since the brakes were seen at Maplecrest, which may have led to additional wear on the rear brakes seen by the current technician. Should the customer have any further questions, please contact our service managers, John Davis or Pat Vicuna. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Thank you, Andrew5472001, for your wonderful review of your service experience, and thank you for choosing for your oil change needs at Maplecrest Ford Lincoln of Union. We appreciate the huge shout-out and five-star rating ... and we'll look into more treats for our early morning crowd (we hope you did enjoy our bagels and cream cheese). Thank you for being an outstanding customer. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Aparente221, Congratulations on your new car. We wish you many miles and smiles in the road ahead. Thank you so much for your outstanding five-star review. We understand that our customers have many options when it comes time to select a dealership for their sales and service needs and we're so happy to know that we earned your business as your dealership of choice. We appreciate you acknowledging Benny's hard work and efforts. Your recognition demonstrates that he hit the highest bar on delivering outstanding customer care. Thank you so much for entrusting Benny and our entire time to purchase your new vehicle at Maplecrest Ford Lincoln of Union. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello 2019 Nautilus, Thank you for your kind words about your recent service visit at Maplecrest Ford Lincoln of Union. We are so happy that YOU found us. We promise to keep up the great service that you have come to know each and every time you walk through our doors. Thank you for being an outstanding customer. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Jilie_E, Congrats and thank you for taking a test drive and purchasing your new vehicle at Maplecrest Ford Lincoln of Union. We are so happy to hear that our sales team provided you with the tools and resources to make a great decision. Thank you for the opportunity to earn your business. We wish you many miles and smiles in your new ride. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Mr. Cordero, Please contact me directly at 908-964-7700 ext. 5565 and I will be happy to address your concerns personally. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Bigmack, THank you so much for choosing Maplecrest Ford Lincoln of Union for your service needs. We appreciate your long-time loyalty and thank you for the opportunity to earn your business. We are happy to know that our service lounge and Maplecrest Cafe, with snacks and coffee, provides a comforting atmosphere for you ... Be sure to get to Maplecrest early when the bagels arrive! We look forward to seeing you again at your next, regularly scheduled service appointment. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Jiannitelli, Your wonderful, five-star review of your sales experience at Maplecrest Ford Lincoln of Union has made our day. We understand that our customers have many options when it comes time to choose a dealership for their vehicle sales and service needs and we so appreciate that you chose to lease your new vehicle from Maplecrest Ford Lincoln of Union. We appreciate the opportunity to earn your business. Thank you also for your shout-out to Justin. He strives every day to make our customers feel like family by listening to their wants, addressing their needs and then making the sales process go quickly and smoothly. Thank you for recognizing Justin's hard work. Thank you again for your business. We wish you many miles and smiles in your new ride. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hi Susan, Thank you so much for leasing the awesome new Lincoln MKZ from Maplecrest Ford Lincoln of Union. We understand that our customers have many options when it comes to dealership sales and service and we're so happy to know that you chose us. We will continue to strive for 100% customer care and delivering the outstanding service you've come to know each and every time you walk through our doors. We appreciate your kind words and shout out to Steve Kush. We're sad to learn that your experience ran into even the most minor of issues but so glad to hear that Steve got you up and running quickly. He works hard every day to ensure our guests receive the best in customer service by creating a comfortable and inviting atmosphere and making sure that communication flows smoothly. Thank you for noticing and recognizing his hard work. Thank you for the opportunity to earn your business, and thank you for being an outstanding Maplecrest Ford Lincoln of Union customer. We wish you many miles and smiles in your new ride. All the best, Jen Miller Chief Marketing Officer (908) 964-7700