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Maplecrest Ford Lincoln
Vauxhall, NJ
418 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 418 reviews
August 17, 2020
The process was easy. The negotiation was fast and fair. The price was right. Enough said...Maplecrest is my dealership for all my future needs. The price was right. Enough said...Maplecrest is my dealership for all my future needs. More
by jbenna7
Employees Worked With
Clay was my sales rep
August 12, 2020
Fast & Easy , Enjoyable in my lease of new car I purchase from this dealer ship all the time for car needs. 1. Their service department is 2nd to none. They are the best in the business, and I purchase from this dealer ship all the time for car needs. 1. Their service department is 2nd to none. They are the best in the business, and that is important to me after I drive away in a new car. 2. Gary Wilkerson is great. The process was quick and easy, he handled everything including obtaining the insurance information from my insurance company. Gary makes leasing a car extremely easy. More
by dannyboy
Employees Worked With
Gary Wilkinson
August 07, 2020
Maplecrest Lincoln Clay Roberts did an outstanding job. His dedication and kindness was much appreciated. He is knowledgeable and forthcoming. I have no time for nonsens Clay Roberts did an outstanding job. His dedication and kindness was much appreciated. He is knowledgeable and forthcoming. I have no time for nonsense. Clay understood my needs and got me into a stunning 2020 Lincoln Nautilus in a matter of hours. One star off for all of the employees that were not wearing masks, on professional at this stage in time. More
by TD24
Employees Worked With
Clay Roberts
July 15, 2020
Very friendly on phone. They are always on time picking up my car for service, and bringing it back to me. My Lincoln is always spotless when they bring it back. They are always on time picking up my car for service, and bringing it back to me. My Lincoln is always spotless when they bring it back. More
by ritajoed
Employees Worked With
Not sure if name, but it was service manager.
July 06, 2020
My 2020 Lincoln MKZ The most amazing reason I use this dealership is Ray Schuta. He always finds me the best deal and he is always available if I have any questions. I l The most amazing reason I use this dealership is Ray Schuta. He always finds me the best deal and he is always available if I have any questions. I love that they pick up your car for service and return it later in the day. The only thing that I have an issue with is that last time I had my Lincoln serviced (before COVID-19) the service department DID NOT clean the inside. What is that about? More
by Maryjo1595
Employees Worked With
Ray Shuta
July 03, 2020
The commercial vehicle manager Charlie Betzel is the reason I purchase a truck from Maplecrest Ford every year. He prepares quotes on vehicles prior to me arriving at the dealership..I pick up and purc reason I purchase a truck from Maplecrest Ford every year. He prepares quotes on vehicles prior to me arriving at the dealership..I pick up and purchase the vehicle In less then an hour. This is the reason I will continue to do business with Maplecrest Ford. More
by gnozza
Employees Worked With
Charlie Betzel
July 03, 2020
First like to start off by saying thank you to team maplecrest ford Lincoln for finding my dream car 2019 mustang gt Kona blue top notch dealer top notch sales team thank you so much Maplecrest Ford Li maplecrest ford Lincoln for finding my dream car 2019 mustang gt Kona blue top notch dealer top notch sales team thank you so much Maplecrest Ford Lincoln More
by Mmitchell5208
Employees Worked With
benjamin rosario, Charlie Betzel
June 24, 2020
Horrible customer service!! I have had my vehicles serviced with Maplecrest Ford for over three years. Today I was on the phone with Pat Vicuna from service and when I questioned I have had my vehicles serviced with Maplecrest Ford for over three years. Today I was on the phone with Pat Vicuna from service and when I questioned an invoice he cursed me out and told me to take my business elsewhere. Very disappointing a company would harbor such hate in times like these. I recommend servicing your vehicles elsewhere. More
by Dominick
Employees Worked With
Pat Vicuna
March 14, 2020
Average customer service , BAD customer experience Very disappointed that I was assigned BRIAN from service as the person in charge of my vehicle. The customer service with him is very stressful. H Very disappointed that I was assigned BRIAN from service as the person in charge of my vehicle. The customer service with him is very stressful. He is not transparent on the process: As customers, especially n this industry, we need the process to be clear and transparent. "What could be a potential problem with my car?" "What did you do on my car?" "How long statistically take to repair this and that?". Asking Brian those questions is very stressful. Just be prepared to get, "I don't know!" "There is no way I can know it!" "I don't know the problem!" "The problem could be a lot of things!". He doesn't even try to explain the process even though my car has been with him for the past three weeks. Every answer I get from him is with a complaining feeling. Imagine taking your car to repair (stressful event by itself), and the person in charge is a complainer? If you ask, "what do you think is the problem? He responds, "I don't know! I only have the car for a few weeks!". On his defends, I think he takes that approach of NO explaining anything so he can support as many customers as possible - otherwise it would take him a long time to explain to every customer whats going on. The problem with that approach is that you CAN NOT sacrifice CUSTOMER EXPERIENCE for CUSTOMER SERVICE QUANTITY. Instead of giving 20 customer services with horrible experiences, you should give 10 customer service with a great experience. I would never come back again, even if he fixes my car, customer EXPERIENCE is very important for me and for most customers. Note: The reason why I'm taking my car there is because I bought it with the condition that the problem of that car would be fixed. Which Brian is already stressing me telling me that all this is just a "courtesy" and I can not ask for much. When the reality is that that repair was part of the sale conversation before paying $18.000 cash for my car, which left me on the street the very first day. Very disappointed one more time. I was told that Brian is in charge of all the used cars, so that means after my car get fixed I would never come back. More
by Williams O.
Employees Worked With
BRIAN
