Maplecrest Ford Lincoln

Maplecrest Ford Lincoln responded

Hello GrandTourLife, Thank you so much for taking the time to post this wonderful, five-star review of your experience at Maplecrest Ford Lincoln of Union. Your kind words and long-time support mean the world to us as we take great pride in developing business relationships that last for many years. We appreciate your shout-out to Charlie, who strives every day to deliver the best customer care around. Your acknowledgement of his hard work means that he hit the mark on creating the kind of customer that makes us all proud. Thank you for being a valued customer and for the opportunity to earn your business. All the best for a wonderful holiday season. Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Congratulations, Michelle60289, on purchasing your new, 2020 Ford Edge. We wish you many miles and smiles on your journeys ahead. Thank you for taking the time to post this wonderful, five-star review of your experience at Maplecrest Ford Lincoln of Union. Your shout-out to Gary means the world to us as it demonstrates his hard work and efforts to deliver the best customer service around. There's nothing better than hearing from a valued customer who recognizes the hard work of our team members. Thank you for the opportunity to earn your business. We wish you the best for a wonderful holiday season. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Lacy 723, Thank you for taking the time to post this wonderful, five-star review of your experience at Maplecrest Ford Lincoln of Union. We take great pride in delivering the best customer care around, from start to finish! Nothing fuels our tanks more than to hear the kind words of our satisfied customers who acknowledge the efforts of our team. Thank you for being a valued customer. All the best and enjoy the holiday season. Jen Miller Chief Operating and Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Marcin, We are sorry to learn we have let you down as we never want to hear that a customer leaves our Dealership unsatisfied. We take our client's concerns seriously both internally with our staff and directly with you, our valued customer. To that end, we hope that when we spoke you felt that we have taken your issues to heart and made sincere efforts to course correct your opinion of your recent service. Please contact your service advisor to redeem the offers we extended. We also spoke with the service tech who worked on your vehicle and discussed the importance of following Maplecrest Ford Lincoln Service standards as well as paying attention to details. These are all best practices and habits that we will continue to train and reinforce with our entire tech team. Should you have any additional questions or concerns, please contact me directly. All the best, Jen Miller (908) 964-7700 Chief Operating and Marketing Officer

Maplecrest Ford Lincoln responded

Hello, Thank you so much for the huge shout-out to our Maplecrest Ford Lincoln of Union service team. Your kind words and high praise fuels our tanks to deliver the kind of service valued customers like you deserve. We appreciate the opportunity to earn you business and look forward to seeing you again, All the best, Jen Miller Chief Operating and Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello DTF, Jr., Congratulations on the awesome Ford Escape Titanium. We wish you many miles and smiles in your new ride. Thank you for taking the time to post this wonderful, five-star review of your experience at Maplecrest Ford Lincoln of Union. Your kind words and shout-out to Sam makes our day. Sam works hard every day to deliver the best in customer care and your high rating shows that he hit the mark. We appreciate you recognizing Sam's efforts. Thank you for the opportunity to earn your business. We know that you had many options when it came time to choose a car dealership for your purchase and the fact that you drove 45 minutes to Maplecrest means so much to us. Thank you for being a valued customer. All the best, Jen Miller Chief Operating and Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Rossanna5, Thank you for your five-star rating and wonderful and kind words for Clay. He works hard every day to deliver the best in customer service by paying attention to details, keeping his promises and ensuring the best experience around. Thank you for acknowledging his hard work. We appreciate that you have chosen Maplecrest Ford Lincoln for your new vehicle needs. We strive every day to deliver 100% customer service and take great pride in being a long-time member of the local business community. Thank you for the opportunity to earn your business. We wish you many miles and smiles on your journeys ahead. All the best, Jen Miller Chief Operating and Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Deerpath Construction Corp., We appreciate your kind words and thank you so much for taking the time to post this wonderful, five-star review of your experience at Maplecrest Ford Lincoln of Union. We are so happy to know that Matt made your cars sales experience such a pleasant and joyful occasion. Hearing such high praise from our valued customer fuels our tanks with encouragement and appreciation. Thanks for recognizing Matt's hard work and efforts to deliver the best customer care around. Thank you for being a valued customer. We appreciate the opportunity to earn your business and look forward to seeing you again. Wishing you much happiness in your new vehicle. All the best, Jen Miller Chief Operating and Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello, As a long-standing member of the local business community, Maplecrest takes great pride in its professionalism and integrity. The company takes its customer's reviews seriously and always strives to resolve concerns quickly and effectively. In this situation, Maplecrest employees followed manufacturers recommendations and industry best practices to discuss the matter, even though the customer did not agree. Feel free to contact me directly should you want to discuss further. All the best, Jen Miller Chief Operating and Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Thank you Sam13, for taking the time to post this awesome review of your experience at Maplecrest Ford Lincoln of Union. We're so happy to learn that you felt comfortable in our showroom and that Matt delivered the kind of top-notch customer care that will invite you back in the future. We are here to serve and will continue to ensure the best customer experience each and every time you walk through our doors. We appreciate the opportunity to earn your business and thank you for being a valued customer. All the best, Jen Miller Chief Operating and Marketing Officer (908) 964-7700