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Maplecrest Ford Lincoln

Vauxhall, NJ

4.6
410 Reviews

2800 Springfield Ave

Vauxhall, NJ

07088

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Showing 410 reviews

October 05, 2024

Please do not waste your time with this vehicle 9 hours with my vehicle just to do an oil change and air cabin filter and they wanted to stay with my car overnight to check my engine light next day More

by Kathy Paz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim was my advisor
Oct 28, 2024 -

Maplecrest Ford Lincoln responded

Kathy, we sincerely apologize for the long wait as well as any inconvenience it may have caused. Please reach out directly if you'd like to discuss these concerns further. Respectfully, John Hewitt - Service Manager - 908-964-7700 ext 5562

October 03, 2024

Never disappoint. Was there on 2 occasions in desperate need of a car to carry out my day to day activities. They solved my problem, even with a credit score that was More

by ayopaulo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph opoku
Oct 04, 2024 -

Maplecrest Ford Lincoln responded

We're delighted to hear that Joseph and the Maplecrest Ford Lincoln of Union team were able to assist you so effectively. Thank you for your continued trust in us, and please don't hesitate to reach out the next time we can be of service!

September 10, 2024

I called the dealership to ensure that the vehicle listed as part of their inventory was in stock. I was told yes, please drive over to see it. I drove over and was then told that the vehicle was traded with More

by 86orgohome
Recommend Dealer
No
Employees Worked With
Chris
Sep 10, 2024 -

Maplecrest Ford Lincoln responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience caused by this experience. Your feedback is appreciated and will be utilized to help us improve our service & processes moving forward. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Mike Deleo - General Sales Manager - 908-964-7700 ext 5547

September 07, 2024

Purchased a brand new ford escape from Matthew barocas he was excellent thank you so much More

by Michy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Sep 09, 2024 -

Maplecrest Ford Lincoln responded

Thank you for trusting Matthew & the Maplecrest Ford Lincoln of Union team with your business! We hope you enjoy your new Bronco and look forward to working with you again in the future!

August 17, 2024

Matthew Barocas went above and beyond for me! I really appreciate his hard work ethic, he was superior to anyone else I have worked with in the past. This man deserves a Raise! 10/10!! More

by ashok.suryawanshi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Matt Barocas
Aug 19, 2024 -

Maplecrest Ford Lincoln responded

Ashok, we're delighted to hear that Matthew provided exceptional service at Maplecrest Ford Lincoln of Union. Thanks for the fantastic feedback!

June 15, 2024

The salesperson is very nice, answer to all my questions and help us to resolve all the things we need, she is very friendly, about the financial manager is very friendly also , all the staff was very nice More

by Pedro
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheri Hampton
Jun 17, 2024 -

Maplecrest Ford Lincoln responded

Pedro, we're delighted to hear that our team at Maplecrest Ford Lincoln of Union provided you with such friendly and helpful service. Thanks for sharing your experience!

May 27, 2024

Well run with outstanding sales rep, Ray Shuta. Ray is very knowledgeable , easy to work with and very customer friendly. More

by lschiffman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Shuta
May 28, 2024 -

Maplecrest Ford Lincoln responded

We're delighted to hear that Ray provided such excellent service at Maplecrest Ford Lincoln of Union. Thanks for the kind words!

May 21, 2024

The service provided is poor. They don't diagnose properly and then after service they return your vehicle to you without cleaning. I never experienced such service from other dea More

by Tkgcreations
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None of above
May 21, 2024 -

Maplecrest Ford Lincoln responded

We're sorry to read about your experience with our service department. We strive for excellence in all we do, and it sounds like we fell short during your visit. Your feedback is important to us as it helps improve our services moving forward. If you'd be willing, I would appreciate the opportunity to discuss this further so that we can make things right for you - please reach out at Mike Deleo - General Sales Manager - 908-964-7700 ext 5547

April 29, 2024

I like the great customer service provided by my salesperson and overall knowledge of vehicle leased. More

by tamikayvette
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
G Gordon
Apr 30, 2024 -

Maplecrest Ford Lincoln responded

Tamika, we're so glad to know you had a great experience with our team at Maplecrest Ford Lincoln of Union. We strive for excellent customer service and knowledge about our vehicles. Enjoy your leased vehicle!

April 26, 2024

Very pleased with the staff Worked hard to get me my deal . Would definitely go back again if needed . More

by Black Vetty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kush, Anthony Smalls
Apr 29, 2024 -

Maplecrest Ford Lincoln responded

Hi Vetty! We're glad to know that our team at Maplecrest Ford Lincoln of Union worked hard to secure your deal. Your satisfaction is important to us, and we look forward to assisting you again in the future!

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