Maplecrest Ford Lincoln

They are liars and cheats don't believe them. While getting a quote for a new vehicle I was offered a "True Cash Offer" for my 2020 Toyota Yaris with 6K miles. I was then asked to send pictures and a c getting a quote for a new vehicle I was offered a "True Cash Offer" for my 2020 Toyota Yaris with 6K miles. I was then asked to send pictures and a copy of the Bill of Sale as proof of the condition of the vehicle was as I was claiming. After I sent all info and it was verified I was sent a PDF document with my "True Cash Offer” of $20,200 for my vehicle. Next Steps Stated for me to visit the Dealership to redeem the offer. I called the dealer to confirm and all was good and legit. When I arrived first the offer was expired, and they could only give 18K, then I showed that I renewed the offer which didn’t expire yet and then they tell me that I was only getting $18,600 because I had to pay the taxes on the $20,200 amount so they would give me $18,600. I said fine, but you pay the taxes, they say no way and I had to pay the taxes based on $18,600 that means I would only receive $17,438 getting very annoyed. I argued that they should do the right thing and honor the amount they offered which was $20,200 and not claim it was expired then lie about the offer amount sitting there in writing and trying the confuse the offer with the tax amounts and wasting my time and theirs. Very frustrating and I did not make a deal and felt that I would never do business with this Dealership ever again. More

Im back being a customer ,and nothing has changed it was all perfect. Leasing service was excellent. all perfect. Leasing service was excellent. More

Joseph is the best! Outstanding service all through the sale. Maplecrest has a gem in Joseph😊 sale. Maplecrest has a gem in Joseph😊 More

Georgeanna Gordon aka GG gives excellent customer care and service. Great catch for an already great dealership! and service. Great catch for an already great dealership! More

I am new in a country and I was looking to buy my first car. Very friendly, quicky and with great result. car. Very friendly, quicky and with great result. More

My comments concern only my last visit to Maplecrest for service. The actual mechanical service wenl well, but the customer service could only be described as " How my Thanksgiving was ruined by Maplecrest service. The actual mechanical service wenl well, but the customer service could only be described as " How my Thanksgiving was ruined by Maplecrest and Lyft". I did not receive my Lyft ride back to Maplecrest before closing time for the following reasons: INITALLY,MAPLECREST GAVE LYFT THE WRONG ADDRESS. THE SECOND ATTEMPT RESULTED IN A "NO SHOW" BY LYFT MAPLECREST 5:00 CLOSING TIME (OF WHICH i WAS UNAWARE) WAS FAST APPROACHING. FOR APPROXIMATELY ONE HALF HOUR I CALLED MAPLECREST NUMEROUS TIMES ONLY TO BE REFERRED BY THE OPERATOR TO SERVICE AND GREETED BY AN UNASWERED RINGING TELEPHONE . FINALLY, THE OPERATOR, APPARENTLY AS FRUSTRATED AS I WAS, PASSED ME THROUGH TO SALES. A FEMALE FROM SALES ANSWERED THE TELEPHONE, AND, AFTER LISTENING TO MY PROBLEM, SUGGESTED TO ME THAT I CALL FRIDAY AT 8:00 AM FOR ASSISTANCE. Needless to say, in as polite a way as I can, I was more than a little upset. and frustrated. I was now faced with the unpleasant task of breaking all my appointments and disappointing family and friends all because Maplecrest and Lyft could not get their act together and get me a lift home. More

Have been a customer for over at least 15 yearsExcellent Have been a customer for over at least 15 years Excellent service is why I buy cars here The service is always professional. They keep their promise Have been a customer for over at least 15 years Excellent service is why I buy cars here The service is always professional. They keep their promise when the car will be ready Pat S is professional and courteous. Would highly recommend maplecrest. Don B More

Joseph o is the best salesperson. My husband and I always buy from him. I will always recommend him buy from him. I will always recommend him More

This service department was horrible when it came to service on my mustang. I had to go back to them four times in order for them to fix my brakes and rotors correctly. I even had to call corporate offi service on my mustang. I had to go back to them four times in order for them to fix my brakes and rotors correctly. I even had to call corporate office and make a complaint due to them not properly fixing my car after I have paid my money and they inconvenienced myself multiple times so they can get it right. More

My salesman was great!! As far as the dealership I probably will not purchase from. Here again. Having trouble with this car since day 1. probably will not purchase from. Here again. Having trouble with this car since day 1. More