Maplecrest Ford Lincoln

We went into this dealership with one specification on the car we needed, and either through lack of knowledge or just flat out lack of integrity, we were sold a car that does not meet this one need. This the car we needed, and either through lack of knowledge or just flat out lack of integrity, we were sold a car that does not meet this one need. This alone should be reason enough to warrant a bad review, but this experience was made exponentially worse when we went in to rectify the problem. Because the car we were sold did not do what the dealership said it would do, my husband went back to see about trading it in for a new one. He went in to talk to a sales manager, and sat in the showroom waiting for someone to talk to him about exploring other options. The next thing that happened was the sales manager Steve came out and berated my husband in the middle of the showroom floor. Without any reason, he began yelling, wrongfully accusing, and pointing his fingers in my husband's face. The interaction was aggressive, unprofessional, and completely unwarranted. This is absolutely not how anyone should conduct business. I leave this review, not to bash the dealership, though it was very disappointing to essentially be shrugged off when we came back in telling them that the car didn't do the one thing we needed it to do. Our initial interaction with the dealer was actually pleasant, as it usually is, and the process of buying was made very easy. But I really just want to address the disgusting way in which my husband was interacted with by a sales manager who should absolutely know better. This goes beyond customer service. It is basic humanity to treat others with respect and it costs absolutely nothing. Steve, please do better than this. More

Steve Kush at Maplecrest Ford was the perfect salesperson to help us buy our new Ford Escape! We were stressed out after visiting two other dealerships that day and his calm demeanor and obvious dedication h to help us buy our new Ford Escape! We were stressed out after visiting two other dealerships that day and his calm demeanor and obvious dedication helped clinch the sale. More

Cheri Hampton and the finance guy whose name escapes me, perhaps Nuno, did a miracle financing for me. It's so hard to buy a car nowadays and the ex-business partner left me with horrible finances, and thes perhaps Nuno, did a miracle financing for me. It's so hard to buy a car nowadays and the ex-business partner left me with horrible finances, and these guys pulled it out. I am extremely grateful. More

May of 2021 I purchase a new Ford Edge. Approximately Sept/Oct I began to have some issues. I took the vehicle back they look at it and told me the sensor was "too" sensitive and was told i Approximately Sept/Oct I began to have some issues. I took the vehicle back they look at it and told me the sensor was "too" sensitive and was told it was adjusted. It wasn't so around end of Nov early Dec I took it back it was looked at again and I was told I hit something however, the screen was under warranty and they would order it. Now I would know if I hit something but ok. In early Dec 2021 I dropped off the car to get fix and was told that the screen would be replaced during this time. I pick up my car from the auto dearlership down the street and no new screen. I go back to Maplecrest to see what's going on. Oh the screen hasn't arrived yet. Ok, I go back a call a week or so later still no screen. Finally, in March 2022 it's here. So no notification it arrived nothing. So I say do I need to make an appointment to get it installed oh no just bring it in. So at the end of the week I bring it in just to be told on we really can't do it today but if you make and appointment we can do it. So that is what I do pissed an all. Now I'm told the screen was fixed and all issues related to it is corrected. Now keep in mind I have to uber myself back and forth with a child with special needs (yeah). So the screen goes black again as I'm driving in April. I take off work keep my kid home and back to the dealership I go. This time I show video of the screen and show them. Oh I understand let's get it back to check it out. Low and behold I'm the blame again. I noticed you had keys where the phone charges and that area underneath was wet. So now I'm upset but I had extremely active kid with me so I am not going to argue. Let's make and appointment and get you a loaner car on April 21st. and we ordered a new USB for you. Because I could not wait for the update since I was told time wise we at the mercy of the computer. Ok and I asked will the screen work ok because I have to go out of town at the end of the week. Oh sure it will. Fast forward to Monday April 18th on my way back from my trip. I stop at the the rest stop turn the car off. Turn it back on and guess what happened NO screen. Now keep in mind it was snowing in Virginia. So I have a 5 hour ride back with wet cold feet, no navigation, no screen. But guess what when I back up half the screen came on then went back off. Now explain to me why I'm paying for a car that I can't use the automatic starter because all the controls are on the screen, I can't use the radio, I can't use the navigation system, I can't use the phone. I can't control the heating/cooling system. Yet I pay as if I do. So when I taken it back this Thursday I'm sure somehow they will again blame me for doing something to the car. You know what I did I was stupid enough to buy it. I was stupid enough to believe they corrected the problem. I was stupid enough to make payments on a supposably new car that has problems. When in fact the only thing I did was trust a dealership I should not have. But I'm video taping every problem with this car because I have had enough. Who has this many problem with what I was told a BRAND NEW car. More

Came to buy my first car I got a Ford Mustang Matt barocas was excellent thank you! barocas was excellent thank you! More

Easy to schedule a vehicle service appointment. work done quickly. Service advisors very helpful and attentive. work done quickly. Service advisors very helpful and attentive. More

I leased my new Bronco sport on Friday from Ray S. He is the first salesman that has sat down and gone through all the bells and whistles on the car with me in the longest time. He also helped me clea He is the first salesman that has sat down and gone through all the bells and whistles on the car with me in the longest time. He also helped me clean the window when we decided not to use the cellphone attachment anymore bc the car has CarPlay. Top notch salesman. More

Came in to build a Ford F-150 lariat and Matthew Barocas made the experience absolutely amazing and easy! Will be sending my friends & family all to him in the future. Will also be purchasing all my vehicle made the experience absolutely amazing and easy! Will be sending my friends & family all to him in the future. Will also be purchasing all my vehicles from my business from him he was absolutely fantastic! More

Matt barocas was excellent thank you so much for being considerate and helping me out I appreciate you! considerate and helping me out I appreciate you! More

Came here and dealt with Matthew Barocas, I have purchased all three vehicles from Matt & every time I deal with him he is extremely knowledgeable. He also listens to all my wants & needs and ensure purchased all three vehicles from Matt & every time I deal with him he is extremely knowledgeable. He also listens to all my wants & needs and ensures that I am 100% satisfied with my purchase. Bought a brand new Ford Escape and I highly recommend you ask for Matt when your in need of a new vehicle. Thank you again Matt! I’ll be back! More