Maplecrest Ford Lincoln

May of 2021 I purchase a new Ford Edge. Approximately Sept/Oct I began to have some issues. I took the vehicle back they look at it and told me the sensor was "too" sensitive and was told i Approximately Sept/Oct I began to have some issues. I took the vehicle back they look at it and told me the sensor was "too" sensitive and was told it was adjusted. It wasn't so around end of Nov early Dec I took it back it was looked at again and I was told I hit something however, the screen was under warranty and they would order it. Now I would know if I hit something but ok. In early Dec 2021 I dropped off the car to get fix and was told that the screen would be replaced during this time. I pick up my car from the auto dearlership down the street and no new screen. I go back to Maplecrest to see what's going on. Oh the screen hasn't arrived yet. Ok, I go back a call a week or so later still no screen. Finally, in March 2022 it's here. So no notification it arrived nothing. So I say do I need to make an appointment to get it installed oh no just bring it in. So at the end of the week I bring it in just to be told on we really can't do it today but if you make and appointment we can do it. So that is what I do pissed an all. Now I'm told the screen was fixed and all issues related to it is corrected. Now keep in mind I have to uber myself back and forth with a child with special needs (yeah). So the screen goes black again as I'm driving in April. I take off work keep my kid home and back to the dealership I go. This time I show video of the screen and show them. Oh I understand let's get it back to check it out. Low and behold I'm the blame again. I noticed you had keys where the phone charges and that area underneath was wet. So now I'm upset but I had extremely active kid with me so I am not going to argue. Let's make and appointment and get you a loaner car on April 21st. and we ordered a new USB for you. Because I could not wait for the update since I was told time wise we at the mercy of the computer. Ok and I asked will the screen work ok because I have to go out of town at the end of the week. Oh sure it will. Fast forward to Monday April 18th on my way back from my trip. I stop at the the rest stop turn the car off. Turn it back on and guess what happened NO screen. Now keep in mind it was snowing in Virginia. So I have a 5 hour ride back with wet cold feet, no navigation, no screen. But guess what when I back up half the screen came on then went back off. Now explain to me why I'm paying for a car that I can't use the automatic starter because all the controls are on the screen, I can't use the radio, I can't use the navigation system, I can't use the phone. I can't control the heating/cooling system. Yet I pay as if I do. So when I taken it back this Thursday I'm sure somehow they will again blame me for doing something to the car. You know what I did I was stupid enough to buy it. I was stupid enough to believe they corrected the problem. I was stupid enough to make payments on a supposably new car that has problems. When in fact the only thing I did was trust a dealership I should not have. But I'm video taping every problem with this car because I have had enough. Who has this many problem with what I was told a BRAND NEW car. More

I leased my new Bronco sport on Friday from Ray S. He is the first salesman that has sat down and gone through all the bells and whistles on the car with me in the longest time. He also helped me clea He is the first salesman that has sat down and gone through all the bells and whistles on the car with me in the longest time. He also helped me clean the window when we decided not to use the cellphone attachment anymore bc the car has CarPlay. Top notch salesman. More

Easy to schedule a vehicle service appointment. work done quickly. Service advisors very helpful and attentive. work done quickly. Service advisors very helpful and attentive. More

Came in to build a Ford F-150 lariat and Matthew Barocas made the experience absolutely amazing and easy! Will be sending my friends & family all to him in the future. Will also be purchasing all my vehicle made the experience absolutely amazing and easy! Will be sending my friends & family all to him in the future. Will also be purchasing all my vehicles from my business from him he was absolutely fantastic! More

Matt barocas was excellent thank you so much for being considerate and helping me out I appreciate you! considerate and helping me out I appreciate you! More

Came here and dealt with Matthew Barocas, I have purchased all three vehicles from Matt & every time I deal with him he is extremely knowledgeable. He also listens to all my wants & needs and ensure purchased all three vehicles from Matt & every time I deal with him he is extremely knowledgeable. He also listens to all my wants & needs and ensures that I am 100% satisfied with my purchase. Bought a brand new Ford Escape and I highly recommend you ask for Matt when your in need of a new vehicle. Thank you again Matt! I’ll be back! More

Great service fast my car looks great was washed and I wanted to thank Erminda in the service department for great customer service! wanted to thank Erminda in the service department for great customer service! More

Went in to look but was such a pleasent experience that we purchased a 2022 escape Gary was. Such a good salesman that we were comfortable and even the finance persons I'm sorry I forgot his name was excel we purchased a 2022 escape Gary was. Such a good salesman that we were comfortable and even the finance persons I'm sorry I forgot his name was excellent I strongly recommend Maplecrest to all . More

The salesperson claimed that I could finance my leased car for 280 per month but after he did the paperwork for the application he stated that I had to pay 434 per month. He also stated that I was lucky t car for 280 per month but after he did the paperwork for the application he stated that I had to pay 434 per month. He also stated that I was lucky to get approved because my credit score was so low. I will never go to this dealership again. I could have got a new car for what I am paying now. More

Great place to do business. I've been a Charlie Beteze Loyal Customer since 1989. Loyal Customer since 1989. More