Maplecrest Ford Lincoln

We had a terrible buying experience at Maplecrest Ford Lincoln. Let me explain: We contacted the dealer to test drive a Lincoln Corsair. We visited, drove one, and asked them to call us when they had a Lincoln. Let me explain: We contacted the dealer to test drive a Lincoln Corsair. We visited, drove one, and asked them to call us when they had a certified one available. A week later - they had one and we went in to make the deal. FIRST RED FLAG: The advertised price for the "certified" car did NOT include the certification cost! Oh no - that's another 1k. The car was listed as certified on multiple web sites. OK - so we say we'll pay the extra money (over the LISTED price) and we strike the deal. Great - come back tomorrow with a check and pick up the car. SECOND RED FLAG: We arrive, hand over the check, start filling out paperwork and suddenly the sales manager comes over and says "we made a mistake - your trade in is now worth $5500 less than we offered you". So you need to find another $5500 dollars to buy the car. They had the paperwork for two days. Multiple people had reviewed the deal. Suddenly at the last minute there's a mistake? Hmmmm. This was after we got the insurance, the Lincoln app, the bank check, etc. They had the deal in place for two days and never said a word until the final moment when they KNEW we were vulnerable. A complete bait and switch. I would never trust a "family dealership" that employs these types of tactics. If this happened to us - it could easily happen to you. Buyer beware - take your business elsewhere More

Great experience, friendly, personable sales persons. I would definitely refer friends. Have a great day. I would definitely refer friends. Have a great day. More

Best Ford Service Department in the area! I have been very pleased with the service department, they are through, communicate well, explaining repairs needed and why. They make it easy to dr I have been very pleased with the service department, they are through, communicate well, explaining repairs needed and why. They make it easy to drop off and pick up your car. Service area is bright and spacious, although the service desks could use and update. More

Good customer service, took time to listen to what I wanted. Good music playing while being attended to. wanted. Good music playing while being attended to. More

Came here and met Matt barocas, this is the second car I have purchased from Maplecrest Ford he was amazing. Will be back for a third vehicle have purchased from Maplecrest Ford he was amazing. Will be back for a third vehicle More

Came to buy my new mustang Mach e and dealt with Matt barocas he was great thank you barocas he was great thank you More

Sales rep Steve Kush was a gentleman throughout the process. He was attentive throughout and listened to my needs. he provided excellent customer service. An employee to hold on to who represents the process. He was attentive throughout and listened to my needs. he provided excellent customer service. An employee to hold on to who represents the company well. More

Maplecrest Ford Lincoln, Excellent Service and Sales experience. Matt salesperson, awesome....great job Matt thank you. experience. Matt salesperson, awesome....great job Matt thank you. More

Came in to buy my fore fusion from Matt Barocas he was absolutely excellent thank you ! absolutely excellent thank you ! More

Had an amazing experience here with Matthew Barocas I purchased my 6th Lincoln in a row now and I have to admit, after 60+ years of purchasing all different makes & models of automobiles in my time, Matt purchased my 6th Lincoln in a row now and I have to admit, after 60+ years of purchasing all different makes & models of automobiles in my time, Matt B was the best I’ve come across. Thank you Maplecrest Fire & Lincoln & Matthew. You guys are the best. More