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Maplecrest Ford Lincoln

Vauxhall, NJ

4.6
412 Reviews

2800 Springfield Ave

Vauxhall, NJ

07088

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Showing 412 reviews

February 08, 2023

Best Ford Service Department in the area! I have been very pleased with the service department, they are through, communicate well, explaining repairs needed and why. They make it easy to dr More

by jmccabenj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Davis
Feb 08, 2023 -

Maplecrest Ford Lincoln responded

It makes us so happy to know that you trust our Maplecrest Ford Lincoln of Union service center with your car! We look forward to providing you with another five-star service experience again next time! Thank you!

December 25, 2022

Good customer service, took time to listen to what I wanted. Good music playing while being attended to. More

by Apexalpha84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Smalls
Dec 28, 2022 -

Maplecrest Ford Lincoln responded

This is great to hear! Thank you for choosing Maplecrest Ford Lincoln of Union!

December 16, 2022

Came here and met Matt barocas, this is the second car I have purchased from Maplecrest Ford he was amazing. Will be back for a third vehicle More

by Jeverson Noel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Dec 19, 2022 -

Maplecrest Ford Lincoln responded

Thank you for trusting Maplecrest Ford Lincoln of Union with your loyal business! We're happy to hear Matt took great care of you during your recent visit and we hope you enjoy your new vehicle. Take care and we'll see you next time!

December 16, 2022

Came to buy my new mustang Mach e and dealt with Matt barocas he was great thank you More

by Yuanhy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Dec 19, 2022 -

Maplecrest Ford Lincoln responded

Congratulations on your beautiful new Mustang Mach-E! We're so glad Matt had the opportunity to assist you with it and we'll be sure to share this kind review with him. Thanks for trusting Maplecrest Ford Lincoln of Union with your business and please don't hesitate to reach out if there's anything else we can do for you!

December 07, 2022

Sales rep Steve Kush was a gentleman throughout the process. He was attentive throughout and listened to my needs. he provided excellent customer service. An employee to hold on to who represents the More

by es2cia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kush
Dec 08, 2022 -

Maplecrest Ford Lincoln responded

Thank you for the kind review! We're certainly lucky to have Steve on our team and we'll be sure to share this wonderful feedback with him. Take care and thanks again for trusting Maplecrest Ford Lincoln of Union with your business!

December 05, 2022

Maplecrest Ford Lincoln, Excellent Service and Sales experience. Matt salesperson, awesome....great job Matt thank you. More

by pdavis990
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Dec 06, 2022 -

Maplecrest Ford Lincoln responded

Thank you for trusting Matt & the Maplecrest Ford Lincoln of Union team with your business! We appreciate the review and hope we can be of service to you again in the future!

December 03, 2022

Came in to buy my fore fusion from Matt Barocas he was absolutely excellent thank you ! More

by Maureenc9698
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Dec 06, 2022 -

Maplecrest Ford Lincoln responded

Thank you for the wonderful feedback, Maureen! We're happy to hear you had a great experience with Matt and hope you enjoy your Fusion. Take care and thanks again for your business, from all of us here at Maplecrest Ford Lincoln of Union!

November 29, 2022

Had an amazing experience here with Matthew Barocas I purchased my 6th Lincoln in a row now and I have to admit, after 60+ years of purchasing all different makes & models of automobiles in my time, Matt More

by havelwrightsr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuno, Matt Barocas
Nov 30, 2022 -

Maplecrest Ford Lincoln responded

Wow, thank you so much for taking the time to share this kind review with us - we can't wait to pass it along to Matt! Your business is greatly appreciated by all of us here at Maplecrest Ford Lincoln of Union and we hope you enjoy your newest Lincoln. Take care and please don't hesitate to reach out if we can be of service again in the future!

November 19, 2022

This dealership has had my truck for 5 weeks and it has not been touched. They have horrible communication with the customer and have not provided a loaner car. I can’t wait for this nightmare to be over . More

by Conti151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Davis
Nov 22, 2022 -

Maplecrest Ford Lincoln responded

Thank you for reaching out. I'm sorry to hear of your frustration and would like the opportunity to explain the situation in greater detail. Would you please contact me directly at your earliest convenience? Thanks again, John Hewitt - Service Manager - 908-964-7700 ext 5562

Nov 22, 2022 -

Conti151 responded

Hi John, thank you for replying to my review. I will be contacting you tomorrow to discuss this unfortunate situation.

Nov 23, 2022 -

Conti151 responded

I tried calling but your mailbox is full. I did hear from the liaison from Lincoln and she now says my truck will not be ready by Thanksgiving as hoped for. Now she says Monday at the earliest. Please contact me 973-885-0169

November 11, 2022

Thanks to the team at Ford Maplecrest! A special thanks to Matt! I will be back soon. More

by Brianna.devlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Nov 11, 2022 -

Maplecrest Ford Lincoln responded

It was our privilege to serve you, Brianna! Thanks for your business and the kind review. Matt & the team look forward to seeing you again next time here at Maplecrest Ford Lincoln of Union!

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