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Maple Hill Auto Group - Service Center
Kalamazoo, MI
3,501 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,501 Reviews of Maple Hill Auto Group - Service Center
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November 11, 2023
Took care of my needs quickly! Sam showed concern for my well being and was friendly and helpful. Sam showed concern for my well being and was friendly and helpful. More
by ACTHOMAS
Verified CustomerEmployees Worked With
Helpful November 11, 2023
My experience with Maple Hill auto group for service was outstanding. Service was efficient and reinforced my decision in a positive way in buying an electric vehicle from them. In that regard, I give them outstanding. Service was efficient and reinforced my decision in a positive way in buying an electric vehicle from them. In that regard, I give them the highest rating and recommendation. I would encourage anyone looking for an electric vehicle at this time please consider Maple Hill auto Kalamazoo More
by Doc G Rod
November 10, 2023
They are WONDERFUL. Take care of everything …and very friendly and professional. Highly recommended on all fronts. Take care of everything …and very friendly and professional. Highly recommended on all fronts. More
by snye777
Employees Worked With
November 06, 2023
I am normally very please with the service but recent visits have me a little puzzled. I am currently waiting on parts that are on order and have had no updates at all. I also left Rebecca a message ab visits have me a little puzzled. I am currently waiting on parts that are on order and have had no updates at all. I also left Rebecca a message about my oil consumption project on my Santa Fe, and if I am supposed to put oil in it or I believe I understand that they have to do it to document it. I'm at a stand still right now and am getting to the point that I have to add oil. Do I need an appointment for this or just stop in and when will my parts be in? Eric Emmons More
by emmonse64
Employees Worked With
November 04, 2023
Thank you for the video inspection, it was nice to see what you were looking at/for! what you were looking at/for! More
by JASONZINKE
Employees Worked With
November 03, 2023
As always, the service was very good, and the staff were polite, competent, and helpful. polite, competent, and helpful. More
by JAMES.KAMMAN
November 03, 2023
Overall service was fine. I have a problem on being informed on what service is needed at certain times. Being told that it's all in the manual is not going to cut it. When I have a problem on being informed on what service is needed at certain times. Being told that it's all in the manual is not going to cut it. When I call to schedule, there needs to be more info regarding future maintenence other than oil changes. From now on, I will ask for the front desk and not rely on the person answering the phone. Providing future services with out asking is part of good customer service. I did talk to Sadie when paying and she was very courteous and helpful. More
by DYERNORA6
November 01, 2023
Everything went smoothly and I was sent an email with a video that actually played on my antiquated computer system. The film was nearly exciting--perhaps the narrator could have used his spooky voice? video that actually played on my antiquated computer system. The film was nearly exciting--perhaps the narrator could have used his spooky voice? More
by ZANDEA8
November 01, 2023
Great customer service. They treat your service needs as urgent and make every effort to make customers feel like their cars’ needs are priority #1. They treat your service needs as urgent and make every effort to make customers feel like their cars’ needs are priority #1. More
by CONNIE
Employees Worked With
October 31, 2023
Poor communication. Disappointed that no information was provided— and when I reviewed the paperwork it was noted the air filter was dirty. It would have been easy to as Disappointed that no information was provided— and when I reviewed the paperwork it was noted the air filter was dirty. It would have been easy to ask me about this and I would have requested it be replaced. The car was not washed as advertised either. More
by jeweth
Employees Worked With
