Maple Hill Auto Group

I emplore you do not go to Maple Hill Subaru For those of you out there who are considering a Subaru via Maple Hill I would implore you not to take that path. I have a fairly long story regardin For those of you out there who are considering a Subaru via Maple Hill I would implore you not to take that path. I have a fairly long story regarding my 2017 Subaru WRX/STI. I will start by stating that I am a 33 year old male with a family. For those of you still with me here is my story I hope it does two things for you. 1- encourages you to remember there are many options available to you as the customer and the purchasing power is yours to keep. Make the best decision you can and shop other dealers even for the same brand as in my story all dealerships are not created equal regardless of brand. 2- helps the group at Maple Hill learn and realize that they lost a level headed influential customer through multiple failures to treat me with respect, dignity or family as the brand demands and declares. In roughly November/December after having my STI for a few months I took it to the drive through car wash to knock the Michigan salt off the body. I was greeted by a gentlemen who told me that he would not permit me to go through the wash due to the spoiler on the rear. I informed him that my car is brand new. He then told me and I quote as it is seared into my mind "ok Ill let you through this one time but if something happens you and I are going to have a serious discussion". A serious discussion I thought? How interesting of a way to treat a "valued" customer as a criminal in the event their wash process damages my 2017 car. Also, I found it interesting that I am a 33 year old level headed male with a family who just got the "father son talk" from a gentlemen that couldn't have been over 25. I digress. Sadly my dissatisfied experience goes much deeper. If I haven't lost you yet stay tuned because I promise you the rest will make you rethink your decision. In early January I contacted the service department as my car seemed extremely sluggish and would not engage the turbo past 10 PSI. Normal boost pressure on my car is around 15 PSI give or take. I contacted them on a Monday morning informing them of my longish story or concern with the cars performance. The man whom I had the pleasure of speaking with spoke to me as if I had no clue about my car and that I didn't have the right amount of oil or correct gas in the car and to make even more awesome he told me he didn't have the time to talk to me if you will because he was very booked and backed up. I asked if I could at least drop mine off and they could take there time with it just provide me with a loaner or rental until repaired back to satisfaction. I was told that was not an option, but they could surely give me a ride home. I said that doesn't work for me I have to have a set of wheels. I don't care if it is a $1,000 rust box. Just don't make me keep driving mine and creating more damage potentially. At the end of the conversation I feel he most likely could feel my frustration and desperation for help and I got the best question I could have ever heard "HOW OLD ARE YOU"????? This really stung at a level that I cannot begin to define. I was discriminated against due to my age. Explain that away any how you feel like it, but this question was asked in a demeanor that in no way was relevant. I felt accused again as if a criminal that pounded there car and caused the problem. I assure you I change the oil on this car religiously and hoped to pass it down to one of my kids someday if possible. With that said I was floored and as they didn't "have time" to talk to me and said they would call me back (never happened) I chose to call them back and make the appointment. When calling the second time I spoke with the service manager and he was at least polite. Mind you ***Engine not running right*** they told me the best they could do was the 27th of January..... This was literally three weeks away! You want me to drive my brand new car with engine issues for three more weeks maybe doing even more damage because your service department is so far behind they cant even diagnose my car for three weeks? What does that say about your service department and also your brand I ask? I made a personal visit to my salesperson who thought it a tad odd as well. The 27th is the best we can do but we are going to put our best tech on it. You're telling me there are substandard techs there as well? I personally contacted a different dealer (Fox Subaru) and was helped with 5 stars finding out. drumroll. you guessed it ringland failure on cylinder 4. In the car world this means your motor is toast. All being covered under warranty replaced and repaired before Maple Hill would have even glanced or batted an eye at it. If I am lucky enough to have someone at a significant level at Maple Hill read this. Ask around I am sure you can get in touch with me at any time. I'm the man that bought the 2017 STI WRB in July of 2016. I am confident you most likely wont. More

You need to buy a car from this dealer. Clean showroom. Friendly staff. Phil, my salesman, was great and did not pressure me at all during the sale. Oil changes are inexpensive. I like the i Clean showroom. Friendly staff. Phil, my salesman, was great and did not pressure me at all during the sale. Oil changes are inexpensive. I like the idea of the car wash being available any time the sales floor is open. I am not sure how much the end of the model year influenced the price, but it was an absolutely amazing and incredible offer on a 2016 Hyundia Azerra. More

Best Car Dealership Sincere friendly service without pressure to buy. Sales person gives us all options to make us feel comfortable with our purchase! Sales person very k Sincere friendly service without pressure to buy. Sales person gives us all options to make us feel comfortable with our purchase! Sales person very knowledgeable regarding vehicle and purchase. More

Excellent Sales and Service I've purchased three vehicles from Maple Hill. The staff are knowledgeable, caring, efficient, and personable. They take very good care of their cus I've purchased three vehicles from Maple Hill. The staff are knowledgeable, caring, efficient, and personable. They take very good care of their customers and stand behind their vehicles and service. More

Santa Fe Sport Ultimate Purchase Phil responded to my online request for information in a timely manner and broke down the rebates available over the phone. They were willing to work Phil responded to my online request for information in a timely manner and broke down the rebates available over the phone. They were willing to work with me, in the Detroit Metro area, to apply the Employee Circle rebate to my purchase. Everything was as expected. More

Value and Professionalism I was looking for a vehicle they did not have in stock. They located my vehicle and had it their dealership in 2 days. No hassles no hidden fees. High I was looking for a vehicle they did not have in stock. They located my vehicle and had it their dealership in 2 days. No hassles no hidden fees. High value for $ More

Allan It was a pleasure working with Tyler Eddy the dealership was great and I would recommend it to anyone I love Hyundai cars love the warranty and you ev It was a pleasure working with Tyler Eddy the dealership was great and I would recommend it to anyone I love Hyundai cars love the warranty and you everything you get for the money More

Pleasure doing business with Phil Lawrence is the consummate sales professional in my opinion - the main reason for being a return customer. Also, Matt left a very favorable impr Phil Lawrence is the consummate sales professional in my opinion - the main reason for being a return customer. Also, Matt left a very favorable impression. More

I love my Hyundai. It's the coolest car ever. It has all the technology you would ever want. I have a hybrid and I'm getting 41 MPG. It starts out silently. It was far It's the coolest car ever. It has all the technology you would ever want. I have a hybrid and I'm getting 41 MPG. It starts out silently. It was far more affordable than any of the other hybrid technology cars. It's just the coolest car More

Excellent I enjoyed my experience here. I would recommend Maple Hill Hyundai to my family and friends. Everyone was very knowledgeable and great to work with. I enjoyed my experience here. I would recommend Maple Hill Hyundai to my family and friends. Everyone was very knowledgeable and great to work with. More