Maple Hill Auto Group
Kalamazoo, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 9:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 9:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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The Best Customer Service & Customer Care out there! Period Phil Lawrence provides top notch high quality customer care & superior satisfaction. Phil is by far hands down the best out there. He was kind, com Phil Lawrence provides top notch high quality customer care & superior satisfaction. Phil is by far hands down the best out there. He was kind, compassionate, a good listener. Helped me get in to the card of my dreams. Fast. I have been faithfully coming back every 3 years to Phil for the same great service and it just keeps getting better & better! If you wish to have fast friendly service, Do not hesitate, call him today. Just tell him what you want ad what your looking for. You will be thanking yourself tomorrow as he wastes ZERO time with providing exceptional customer satisfaction. He is a great listener so tell him what you want. He is the best. Thank you Phil looking forward to seeing you in another 3 years. So proud to be a part of the Maple Hill Auto Family! With every good wish to you & yours, Tammy H More
Great Experience It was an easy transaction thanks to Rob and Kevin. Maple Hill has been a great place to purchase and to maintain my vehicles over the years. It was an easy transaction thanks to Rob and Kevin. Maple Hill has been a great place to purchase and to maintain my vehicles over the years. More
I made a second car purchase with Maple Hill Auto Group last week. Rob Coles and Kevin Poffenberger did an excellent job preparing my paperwork. Thank you for your help! I am enjoying my new car. last week. Rob Coles and Kevin Poffenberger did an excellent job preparing my paperwork. Thank you for your help! I am enjoying my new car. More
Took my Subaru in for a airbag recall-Horn and backup cam were not working when we picked it up. Wanted to charge hundreds to repair things they broke. Subaru picked up the tab at another dealer because it w were not working when we picked it up. Wanted to charge hundreds to repair things they broke. Subaru picked up the tab at another dealer because it was determined to be something Maple Hill damaged but refused to take responsibility for. They requested I write this review, it’s not intended as a complaint because they know exactly what happened More
I bought my Subaru in 2016 from maple hill and have come I bought my Subaru in 2016 from maple hill and have come there for all of my cars care. I have peace of mind knowing you have a vested interest in m I bought my Subaru in 2016 from maple hill and have come there for all of my cars care. I have peace of mind knowing you have a vested interest in my car as well as myself. I appreciate all of the kind people I have met there and also appreciate the mechanics I don’t get to see. Thank you More
Very good, They needed to keep my car for several hours, so they provided a car for me to use in the meantime. My car was ready for me to pick up at the time They needed to keep my car for several hours, so they provided a car for me to use in the meantime. My car was ready for me to pick up at the time they told me it would be. More
Totally satisfied! I have had 2 service appointments in 2 weeks and all the personnel were more accommodating and attentive to customer needs then in most, if not all, p I have had 2 service appointments in 2 weeks and all the personnel were more accommodating and attentive to customer needs then in most, if not all, professional office appointments. I have and will continue to recommend Maple Hill to friends, family & acquaintances. More
Service I had a great experience with the service staff who were helpful and very competent. They even helped me set my clock ahead one hour. I had a great experience with the service staff who were helpful and very competent. They even helped me set my clock ahead one hour. More
Great customer service by Kelsey!!she was very helpful and maintained good communication throughout, keeping us informed every step of the way. Very satisfied with her service and professionalism. and maintained good communication throughout, keeping us informed every step of the way. Very satisfied with her service and professionalism. More
Do not trust their technicians-they do not perform the job they state they do. Service manager admitted when they were wrong but only after I questioned their decision and demanded an explanation - and th job they state they do. Service manager admitted when they were wrong but only after I questioned their decision and demanded an explanation - and they ended up paying for their mistake (which I appreciate but does not make me trust that they will do the job right in the first place). More