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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,098 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,098 reviews

March 16, 2020

Great customer service! My latest Subaru service visit was very efficiently completed, and everyone I dealt with was professional, courteous and kind. I recommend Maple Hill More

by GLINDAG49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Baker, Che Lopez
Mar 17, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great service experience here. Please let us know if we can do anything for you in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 16, 2020

Good price and good service Online purchase of near new 2019 Audi. Lowest price I could find online and excellent service and delivery. I would definitely recommend to a friend. More

by Bob S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dennis Schurman
Mar 16, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had a good sales experience with us. Please let us know if there is anything that you need in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 15, 2020

Great Experience It was an easy transaction thanks to Rob and Kevin. Maple Hill has been a great place to purchase and to maintain my vehicles over the years. More

by PHILALAWRENCEJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Coles, Phil Lawrence
Mar 16, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had a good sales experience with us. Please let us know if there is anything that you need in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 15, 2020

I made a second car purchase with Maple Hill Auto Group last week. Rob Coles and Kevin Poffenberger did an excellent job preparing my paperwork. Thank you for your help! I am enjoying my new car. More

by Subaru
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Coles, Phil Lawrence
Mar 16, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had a good sales experience with us. Please let us know if there is anything that you need in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 14, 2020

The Best Customer Service & Customer Care out there! Period Phil Lawrence provides top notch high quality customer care & superior satisfaction. Phil is by far hands down the best out there. He was kind, com More

by Luv2knit31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Greg Vinstra
Mar 16, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had a good sales experience with us. Please let us know if there is anything that you need in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 12, 2020

I bought my Subaru in 2016 from maple hill and have come I bought my Subaru in 2016 from maple hill and have come there for all of my cars care. I have peace of mind knowing you have a vested interest in m More

by CBLANK3
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Balestri, Dennis Schurman, Amie Freeman, Misty Figg
Mar 16, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had a good experience with us. Please let us know if there is anything that you need in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

Jan 30, 2022 -

CBLANK3 responded

You are welcome for that review. You certainly all earned it!

March 12, 2020

Took my Subaru in for a airbag recall-Horn and backup cam were not working when we picked it up. Wanted to charge hundreds to repair things they broke. Subaru picked up the tab at another dealer because it w More

by J
Recommend Dealer
No
Employees Worked With
Mike Huffman, Amie Freeman
Mar 12, 2020 -

Maple Hill Auto Group responded

I have forwarded your concerns to management. But if there is anything else we can do please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 11, 2020

Great customer service by Kelsey!!she was very helpful and maintained good communication throughout, keeping us informed every step of the way. Very satisfied with her service and professionalism. More

by JASLEENBH
Recommend Dealer
Yes
Employees Worked With
Kelsey
Mar 12, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to share your experience with us! We're happy to know that Kelsey was so helpful to you, and we look forward to working with you in the future. If you ever need anything, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 11, 2020

Totally satisfied! I have had 2 service appointments in 2 weeks and all the personnel were more accommodating and attentive to customer needs then in most, if not all, p More

by RFORREST2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Nutt
Mar 11, 2020 -

Maple Hill Auto Group responded

Thank you so much for the wonderful review. We are happy to hear that you always have such a wonderful experience with us. We look forward to working with you in the future! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 11, 2020

Service I had a great experience with the service staff who were helpful and very competent. They even helped me set my clock ahead one hour. More

by PEARL.DEVRIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Not sure of names, but very helpful and polite
Mar 12, 2020 -

Maple Hill Auto Group responded

Thank you so much for the wonderful review! We love that our customers find our service team so helpful. If there is ever anything else we can do for you, please, let us know! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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