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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,098 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,098 reviews

March 18, 2020

Quick and easy, nice, friendly staff!Everything the car Quick and easy, nice, friendly staff! Everything the car needed was done to the highest level of professionalism. I have brought all of my Volkswag More

by SHOMDAD
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Avery
Mar 19, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great service experience here. Let us know if there is anything we can assist with in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 18, 2020

Good and quick service.recall was done earlier than expected. Good job. Also mentioned the accumulation for early appointment. Hoping there will be a oil change express service. More

by ITOY_10_QUEL
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great service experience here. Let us know if there is anything we can assist with in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 18, 2020

Quick service Brought my vehicle in for service to have recalls done. All of the staff seemed very friendly and nice. The facility was very clean. The communication More

by COOPER847
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Nutt
Mar 19, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great service experience here. Let us know if there is anything we can assist with in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 17, 2020

My experience with the service department was great. The service was fast, the associate was friendly and thoughtful about his actions and comments during this unusual Covid-19 time. More

by ARTEMISIA
Recommend Dealer
Yes
Employees Worked With
I’m not sure what the man’s name was. Maybe Justin? :-) Very professional.
Mar 18, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had a great service experience here. If you need anything in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 17, 2020

Everyone there was helpful and prompt. I was always greeted with a smile. I had lots of questions and they were patient and prompt when I had to be transferred between people. Linda helped me when some More

by DANIELLEBAUGHMAN18
Recommend Dealer
Yes
Employees Worked With
Hannah, Kelsey, Linda
Mar 18, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had a great service experience here. If you need anything in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 17, 2020

Consistently Great This is the third Hyundai that I've brought to the service center. Steve and the crew are fantastic to work with, very personable, and reliable. I wou More

by Jonathan Moody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Mar 18, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had a great service experience here. If you need anything in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 17, 2020

Everything was very professional. I was there for air bag recall on my 2010 Subaru Forester. They were prompt in handling it. Thank you very much. More

by BFREE5068
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had a great service experience here. If you need anything in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 16, 2020

Recall and Radio concerns Casandra welcomed me politely answered all my dumb questions . Casandra politely greeted me on arrival and politely answered More

by JIMMBENTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great service experience here. Please let us know if we can do anything for you in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 16, 2020

Everything was fine Our vehicle was done ahead of schedule. Your staff was friendly courteous and competent. Everything went as planned. No problems whatever. We will s More

by JIM.COASH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence
Mar 17, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great experience here. Please let us know if we can do anything for you in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 16, 2020

3 visits to Subaru service department 1st one they put in the incorrect oil in our car and never asked to fix it when we called them, 2nd time it went good and the 3rd time charged $100 for an oil change. We More

by RSCHEBECK
Recommend Dealer
No
Employees Worked With
Not sure who helped us.
Mar 17, 2020 -

Maple Hill Auto Group responded

I am truly sorry that you did not have the best of experiences here. I have forwarded your concerns to management. Please let me know if can assist in any other way. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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