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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,096 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,096 reviews

March 19, 2020

As always, a great experience Steve Nutt always makes this a good experience from the phone call made to schedule the appointment for service , to the updates while I’m waiting , t More

by R61544J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Mar 19, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great service experience here. Let us know if there is anything we can assist with in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 19, 2020

great customer service reviews service to be done, attended to my additional requests. Service completed ahead of projected time.. Check in very quick. Staff very professio More

by VANDYKEJP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amie Freeman
Mar 23, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are pleased to hear that you had a great service experience here. Please let us know if we can assist in any way in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 19, 2020

Quick and painless oil change The Service was quick - In and out in a half hour! I was told about what all they did, and got my car washed to boot! More

by PAT-TAYLOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not catch the names of the two employees I interacted with. One took my car to the service area, and a young lady took my information and gave me the review on what all was done.
Mar 19, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great service experience here. Let us know if there is anything we can assist with in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 19, 2020

Great service team.Very happy with the work done and the Great service team. Very happy with the work done and the new bulbs replaced. The price was fair and they washed the car and dried it. More

by LEOSUE
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are pleased to hear that you had a great service experience here. Please let us know if we can assist in any way in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 19, 2020

The service person was great answering my questions, very professional. I was surprised that tire rotation was extra and not included with the oil change as it was with many of my previous vehicles. That was More

by JBOOSI
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are pleased to hear that you had a great service experience here. I apologize that the price for service was more than expected. A tire rotation is always $19 in addition to the cost of the oil change. Please let us know if we can assist in any way in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 19, 2020

Very Good as Always I always have a very positive experience at Maple Hill Auto! Very friendly, professional, customer-oriented staff. Good quality work at a fair price, More

by davidmthole1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Figg
Mar 23, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are pleased to hear that you had a great service experience here. Please let us know if we can assist in any way in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 18, 2020

A good service I have always had great service at Maple Hill. I hope because this car is an Audi instead of one of our VW's that other repairs will not price me out More

by FRED.DECKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Avery
Mar 19, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great service experience here. Let us know if there is anything we can assist with in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 18, 2020

Overall my experience at MH Subaru is generally pretty good. However, on average when compared to EVERY other Subaru dealer in the state (and specifically la Fontaine, Williams, and fox Subaru) it is quit More

by A.FINE18
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Figg
Mar 19, 2020 -

Maple Hill Auto Group responded

I am glad that you had a good service experience here. I am sorry to hear that the price was higher than other places you have been. Please let me know if there is anything you need. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 18, 2020

Quick and easy, nice, friendly staff!Everything the car Quick and easy, nice, friendly staff! Everything the car needed was done to the highest level of professionalism. I have brought all of my Volkswag More

by SHOMDAD
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Avery
Mar 19, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great service experience here. Let us know if there is anything we can assist with in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

March 18, 2020

Good and quick service.recall was done earlier than expected. Good job. Also mentioned the accumulation for early appointment. Hoping there will be a oil change express service. More

by ITOY_10_QUEL
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great service experience here. Let us know if there is anything we can assist with in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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