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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,123 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,124 reviews

April 30, 2020

Good experince and a fair price Dealt primarily with Ed Fitts. Ed is very personable and no pressure. This is the second time I have purchased a vehicle through Ed. A little disa More

by RPINGSTONJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Fitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Born
May 01, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review; we really appreciate it. We are thrilled to hear that you had a positive experience at Maple Hill Auto Group. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 30, 2020

Great service Took our car in for 12 month service schedule. Able to get it done at the time I requested. Was given a time frame in which it would be done and it wa More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review; we really appreciate it. We are thrilled to hear that you had a positive experience at Maple Hill Auto Group. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 29, 2020

Solved a Tough Problem My wife has a 2011 VW Routan SE van that had a low-level short that kept discharging the battery and caused the car's computer & anti- theft to disab More

by CBIPHOTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 29, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review; we really appreciate it. We are thrilled to hear that you had a positive experience at Maple Hill Auto Group. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 29, 2020

New Vehicle Purchase The new Social Distancing process was a positive experience because of Jacob Prieto! Maple Hill Subaru continues to exceed expectations. It was a plea More

by KAREN.ROBERTSON2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hodgson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Prieto, Greg Vinstra
Apr 29, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review; we really appreciate it. We are thrilled to hear that you had a positive experience at Maple Hill Auto Group. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 29, 2020

Oil Change during CV19 At a routine oil change during CV19, I was comforted to see everyone masked, clean & used pens baskets, folks social distancing in the wait room, & th More

by Sokhna Heathyre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Che Lopez
Apr 29, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review; we really appreciate it. We are thrilled to hear that you had a positive experience at Maple Hill Auto Group. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 29, 2020

another great experience with Maple Hill Auto Group This was my second Subaru purchase from Maple Hill Auto Group, both times I had an easy purchase process without the hassle of asking for more informa More

by IHMSAGREG
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Greg Vinstra
Apr 29, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review; we really appreciate it. We are thrilled to hear that you had a positive experience at Maple Hill Auto Group. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 29, 2020

Great! Couldn't be happier. Kelsey was exceptionally attentive and knowledgeable. Excellent communication, workmanship, and care. I would highly recommend to More

by DAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review; we really appreciate it. We are thrilled to hear that you had a positive experience at Maple Hill Auto Group. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 28, 2020

I scheduled an appointment for 8am, Friday April 24th. I had a DRL out, my wipers stoped working and two vents stopped blowing air. I was quoted 4 hours. I didn’t get my vehicle back until Monday April 27th More

by mpdant
Recommend Dealer
No
Employees Worked With
Hannah Seal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2020 -

Maple Hill Auto Group responded

We always want our customers to have a pleasant experience and to leave completely satisfied. We are sorry we did not meet your expectations. We did not charge diagnosis fees because of any inconvenience. Please let us know if we can be of any other assistance. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 28, 2020

Long time customer My last three cars have been Hyundais and I am always pleased with the service at MHA. I would like to express my appreciation for the measures they h More

by Joanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Apr 28, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review; we really appreciate it. We are thrilled to hear that you had a positive experience at Maple Hill Auto Group. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 28, 2020

Recommendation Timely, professional, and a clean area. I trust you to provide accurate service, and your honesty with what must be done to care for my car. More

by PENNY.SIMPSONTAYLOR69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Steve Nutt
Apr 29, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review; we really appreciate it. We are thrilled to hear that you had a positive experience at Maple Hill Auto Group. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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