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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,096 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,096 reviews

April 23, 2020

Oil Change Oil change service and inspection of our van was thorough, friendly and professional. Sanitizing protocols were well followed by technician. Explana More

by RUTHDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Minthorn
Apr 24, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review, we really appreciate it. We are happy to hear that you had a positive experience here, Please let us know if we can assist you in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 22, 2020

Great service! Thanks for taking good care of my car. Even during this time of crisis, your staff was professional and timely. I appreciate it. More

by LGURNEY33
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. We are thrilled to hear that you had a positive experience here. Please let me know if we can assist in any way in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 22, 2020

With uncertain times going on these days Tim and Victor made this experience quick and painless! Best dealership ever. This our third car we have purchased from Maple Hill. The team there really knows how More

by Jdart890
Recommend Dealer
Yes
Employees Worked With
Victor Heckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Born
Apr 22, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. We are thrilled to hear that you had a positive experience here. Please let me know if we can assist in any way in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 22, 2020

Helpful, Supportive, Professional & in times of the pandemic I really appreciate MHS being there to keep our car in working order AND to address extra precautions during the pandemic. They went above and beyond More

by Aferguson3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Cook
Apr 22, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. We are thrilled to hear that you had a positive experience here. Please let me know if we can assist in any way in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 21, 2020

The dealer charged me for a service that should have been covered by my warranty company and lied about it. They kept my vehicle for 6 days and never cleaned it or ran it through a basic car wash that it sup More

by GALLYN
Recommend Dealer
No
Employees Worked With
Unknown
April 21, 2020

Warranty Work Completed Maple HIll Auto was able to complete warranty work on my Volkswagen even though I bought it used through another dealer when that dealer was unable to More

by dgelmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. We are thrilled to hear that you had a positive experience here. Please let me know if we can assist in any way in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 21, 2020

Great customer service. Would recommend. I Will be returning for future services when needed on my Audi And next vehicle purchase in the near future More

by ERIKTUNESI
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. We are thrilled to hear that you had a positive experience here. Please let me know if we can assist in any way in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 21, 2020

Excellent experience. From start to finish, my salesperson Matt Williamson was professional and very helpful. Matt and team searched other dealerships for me to find the ri More

by RCESERE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in finance
Apr 22, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. We are thrilled to hear that you had a positive experience here. Please let me know if we can assist in any way in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 20, 2020

Sales experience was OK, service leaves much to be desired Our salesman, Mike, did a superb job of explaining everything we asked about the new Subaru Outback we purchased. My issue has to do with the cost of More

by LYLERICE9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Zinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Milbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. We are glad to hear you had a great sales experience. We apologize that our pricing for service was more than you were expecting. We always use OEM parts and all services have 12 month, 12,000 mile warranty as well. Please let me know if I can assist you with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 20, 2020

Lovely service, great customer service seating. Even, during this COVID-19 pandemic, I felt the courteousness of the employees while maintaining appropriate social distance. Thank you! More

by Blane Gray
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we really appreciate it. We are thrilled to hear that you had a positive experience here. Please let me know if we can assist in any way in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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