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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,096 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,096 reviews

April 16, 2021

Matthew Williamson was excellent. He listened to what we wanted and made it happen. The whole process was very easy and painless. Much appreciated, Matthew!! More

by JEANHEINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Matt. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 15, 2021

The vehicle was done early! Great service. Kelsey and Hannah were very professional. Convenient waiting area for me to do my work as well. Thank you. More

by annkgallagher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 14, 2021

It was all good once again when we brought our Subaru in for service. We will be back when our car needs to be serviced again. More

by CMSUNDBERG
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 14, 2021

Poor follow through with on going issue,after problem was fixed job was incomplete. Left me with gas light on and 60 plus miles put on my car while in their care. Also maxed out the boost gauge on my wrx. More

by HERCHIP66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cassandra Westfall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Maple Hill Auto Group responded

Thank you for bringing this to our attention. I apologize that you did not have the best experience here at Maple Hill. I will get in touch with the service managers and have someone follow up with you. Please let us know if we can assist in any other way. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 13, 2021

Maple Hill Auto Group is very easy to do business with. Everyone there is friendly and helpful. I only wish they were closer to Sturgis. More

by Sharon Schaeffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 13, 2021

Originally told 3-4 hours; upon arrival told up to 7 hours. I drive an hour so did but disappointed this was not clear originally More

by MAUCH2006
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 13, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to bring this to our attention. I am truly sorry to hear that the service took a lot longer than expected. Please let us know if we can assist in any way in the future. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 13, 2021

Each time my Hyundai is serviced with you, I am pleased. From the moment I set the appointment to the final goodbye, it's always done with professionalism and kindness. More

by C. Tucci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah, Steve Nutt
Apr 14, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 13, 2021

They were great from drop of to final pick-up. They delivered me to my home and retrieved us when the work was finished. They were all friendly and nice. More

by DARLINGMARVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lena Grubb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Nutt, Amie Freeman, Misty Figg, Che Lopez
Apr 13, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 12, 2021

Very friendly and helpful. They got us in our new car, financed and took our old car in on trade. Entire process was fast and easy More

by C_ROSEMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Daisy Cotton
Apr 13, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am so happy to hear you had a good experience here in our sales department. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 12, 2021

My husband and I stopped into the dealership with the intention of buying a new car on the spot. There were very few employees available to help and day 1, we ended up working with Nick. Very nice kid, b More

by Kaila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Hodgson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Lawrence, Tim Born
Apr 13, 2021 -

Maple Hill Auto Group responded

We want our customer's to be completely satisfied when they come into our dealership; whether it is for sales or service. I am sorry to hear that it was not the best experience with the sale of your new vehicle. We truly appreciate you taking the time to bring this information to our attention and hope that your next encounter with us will exceed your expectations. Please let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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