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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,098 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,098 reviews

April 18, 2021

I went in to see if they could fix my window, and they did and they told me what my check engine light was. thanks More

by ORYAN39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
steve Nutt
Apr 19, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 18, 2021

Had my snow tires taken off and my Suburu and my normal tires put back on and rebalanced. Service is always friendly and helpful(super easy to schedule appointments). I have worked with a number of auto More

by MTMEYERS1234
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Che Lopez
Apr 19, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 18, 2021

Dealing with Kelsey Leroy makes servicing my cars effortless. I can't say enough about her attention to detail. I don't always need one, but when I do the loaner cars are easy to schedule. More

by DOUGKANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department with Kelsey. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 18, 2021

Excellent experience at the dealership for service on our 2018 Audi S4. They were prompt, courteous and took the needed steps to protect themselves and my vehicle. Kelsey, also made sure all my concerns were More

by ZACK.A47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department with Kelsey. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 18, 2021

Thank you for the opportunity to share our experience. We love our 2018 Q3 & strive to keep it pristine & maintained. It's our 3rd Audi. Kelsey & Hannan strived to help a fussy old man get required maintenan More

by WATOGAFARM
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron, Ted
Apr 19, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 18, 2021

Bought GV80 and the experience was great. We knew it was in high demand but was able to find the right vehicle for us. Thank you. More

by STEVE.SLATER0397
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hodgson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Prieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance dept employee was awesome
Apr 19, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 17, 2021

From start to finish, my experience was amazing! James was very friendly and knowledgeable, and I absolutely couldn’t be happier with my new car More

by LYDIABAUMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Born, James DeYoung
Apr 19, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with James. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 17, 2021

Don’t expect excitement about your purchase. No welcome sign or a bow just a basic thanks have a good day. I’ve been made to feel more appreciative leasing a vehicle elsewhere than purchasing one here at M More

by LDS49009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Gates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Born
Apr 20, 2021 -

Maple Hill Auto Group responded

Thank you for bringing this to our attention. We always want our customers to be completely satisfied when they leave Maple Hill. So I truly apologize that we let you down. If there is anything you need, please do not hesitate to let me know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

April 17, 2021

Nothing but pleasant & positive experience! Phil Lawrence was great , no pressure & answered all my questions. Would highly recommend Phil and Maple Hill to my friends More

by BARBC1222
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Taylor doing the financing was really nice & helpful also , Phil Lawrence
Apr 19, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Phil. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 17, 2021

Ed was great to work with. Overall experience was excellent. We will definitely recommend tour dealership to others. We love or new/used Outback it’s everything we’d hoped it would be. More

by PEASINAPOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Fitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Ed. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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