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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,136 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,136 reviews

May 12, 2021

Came in for a recall, and Service fixed it, along with updating my rear brakes, in half the time they estimated. Price for brakes seemed reasonable. Not sure whom I worked with (masks being necessary), bu More

by ALANHNEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
May 12, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach it. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 12, 2021

Service advisor and staff were amazing. Hanna you're the best and the car is running great. Appreciate the reward for being patient! Soriano Family More

by ELIASSORIANO44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department with Hannah. If there is anything else we can do to further assist you, please don't hesitate to reach it. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 12, 2021

Great staff, friendly and pro-active with all service matters. Scheduled service a few days ahead and the attention was first rate. Reasonable service rates so they get all service business. Car was p More

by EJPOMEROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Maple Hill Auto Group responded

Thank you, so much! We're so happy to hear how much you enjoy bringing your vehicle to us for service. If there is ever anything we can do for you, please, let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 11, 2021

I have had very good service at Maple Hill. They do a thorough inspection and provide friendly service. The waiting room is comfortable and always clean. More

by 2thfarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
They had masks on, I could say for sure. All were very nice.
May 11, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we truly appreciate it. We are happy to hear that you had a great experience in our service department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 11, 2021

got in and our within the hour they said. tbh it was a bit over priced but the service is always good friendly and quick More

by Rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we truly appreciate it. We are happy to hear that you had a great experience in our service department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 11, 2021

Professional, friendly, honest. I had another great experience while entrusting my vehicle to Maple Hill Auto’s Hyundai service department. They have kept it running for almost 200,000 miles with no p More

by DMBLOUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
May 11, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we truly appreciate it. We are happy to hear that you had a great experience in our service department with Steve. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 11, 2021

everything went smoothly as I have come to expect from this Group. And they have a great waiting area with drink and snacks. What more does one want in this world? More

by RJR2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Fitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we truly appreciate it. We are happy to hear that you had a great experience here. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 10, 2021

After repairs got car on Friday and the next day check engine light was back on. Called and left message I was bringing car back on Monday. When I dropped off car on Monday, no loaner was available. I More

by JOHN.MORRISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren, Jeff - 5 stars, Che Lopez
May 11, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we truly appreciate it. I am sorry to hear that you had to make another trip to our service department. However, I am glad to hear that we were able to figure out why the light came back on. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 10, 2021

Very happy with the service except for the fact that the last two times I have had to get parts ordered, I was never called when they came in. I had to call in myself to check on them and then schedule the More

by KEAL_TO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Maple Hill Auto Group responded

I am sorry to hear that you were not contacted when the parts arrived. The parts department is usually pretty good about informing the service advisors when parts for their customers come in. If there is anything you need in the future, please don't hesitate to contact us in the customer service department. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 08, 2021

I have always been happy with the quality of service and the waiting room appointments. Your service has been totally satisfactory and the personnel that explain the repairs seem well qualified.. More

by EAGLE1931
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Figg, Che Lopez
May 10, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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