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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,136 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,136 reviews

May 20, 2021

It was very fast with no visual mistakes. They took good care of it and got the job done very efficiently. Looking forward to using this service again. More

by Spaky999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dempsy Bluman
May 21, 2021 -

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 19, 2021

Very professional and made it very easy with no pressure to buy a vehicle until I was ready. They took great care and put me in a vehicle I loved More

by ATRAYLOR212
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Maple Hill Auto Group responded

We are so happy to hear that you had such a great car buying experience with us. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 19, 2021

People were friendly, salesman was knowledgeable, every part of the selection and purchase process went well. Financing was easy. We like the car. No problems thus far. More

by CHAMNESSJERRYA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Aaron Black was the salesman
May 21, 2021 -

Maple Hill Auto Group responded

We're happy to hear that everything to get you into your new vehicle went so smoothly. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 19, 2021

Jon was great to work with. He had driven the vehicles himself, so after getting to know me, he was able to pinpoint which vehicle I'd be most interested in. The dealership has a very nice atmosphere, and More

by ABAUSHKE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Born
May 19, 2021 -

Maple Hill Auto Group responded

Thank you, so much for your kind review. We're happy to hear that Jon was so helpful in getting you into your beautiful new car. We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 19, 2021

Maple Hill is the ultimate in customer service I love my Volvo and love the dealership where I bought it very professional and would defiantly recommend the dealership to anyone looking for a car More

by CWKITEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Maple Hill Auto Group responded

Thank you for all the wonderful praise! It's so nice to hear about all the lovely experiences you've had here. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 19, 2021

Very courteous service writer. Mr. Steve Nutt.On the Very courteous service writer. Mr. Steve Nutt. On the ball. Service done promptly and he informed me that my car was done. Service seems to have be More

by CAPKELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
May 21, 2021 -

Maple Hill Auto Group responded

We're happy to hear that Steve was so great in assisting you to get your vehicle serviced. Please, let us know if there is ever anything else we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 17, 2021

The service was done very well and my problem was taken care of by very friendly and knowledgeable individuals. Mr. Lopez explained everything to me in a concise manner and was very friendly. More

by JORDYNHAGEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Che Lopez
May 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department with Che. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 17, 2021

You fixed my brakes, and after driving a few miles, the brake light came on. You did not screw-in the cap when you finished. More

by CRAIGCRAWFORD88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Maple Hill Auto Group responded

I am so sorry that this happened. There is no excuse to the brake fluid cap not being fully screwed on. I spoke with our VW service writer, and the issue is going to be addressed with our technicians, to hopefully avoid this situation in the future. Please, let us know if the brake light does not go off after you put the cap back on, and we will get it looked at ASAP. If there is anything else I can assist you with, please, let me know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 17, 2021

I love the service center here! They took care of my car and made sure that everything was right! They helped me out with finding what I needed and they were nothing but kind! More

by lwarden23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cassandra Westfall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lena Grubb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Darnell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey LeRoy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Seal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Nutt, Amie Freeman, Misty Figg, Che Lopez
May 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 15, 2021

Dempsy Bluman was the most professional car specialist I’ve ever had the pleasure of working with. He helped me find a vehicle that exceeded all expectations while still staying well within my budget. Ho More

by GEORGE.TATCHELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dempsy Bluman
May 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Dempsy. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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