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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,136 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,136 reviews

May 24, 2021

My key ring was missing my planet fitness key fob and ring holding it :( My keys were returned with no mention of the rest of the items missing. More

by BGILLIES1340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Maple Hill Auto Group responded

I apologize that your key ring was missing. We did find your Planet Fitness card, so if you would like to give either myself or Kelsey a call, we can mail it to you, or you are more than welcome to stop in at any time and pick it up. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 24, 2021

As always Steve in Hyundai service provides excellent customer service. The appointment was timely for the oil change. I was introduced to the new service representative that works with Steve. More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
May 24, 2021 -

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department with Steve. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

May 24, 2021

It has been a pleasure working with the "2 Matts"--salesman and business manager. The trade in and sale went very smoothly. Thank you! I'm enjoying my new car! More

by BROCKATOAKHILL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Maple Hill Auto Group responded

We're happy to hear that Matt and Matt were so great to work with and that you are enjoying your new vehicle. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 24, 2021

Steve Nutt has taken such great care of me! He s one of the biggest reasons that I use Maple Hill for service. My last visit was terrific, as always. Steve made sure my car was taken care of and was able t More

by LAURA_ELLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah, Steve Nutt
May 24, 2021 -

Maple Hill Auto Group responded

We're happy to hear that Steve and Noah were able to take such great care of you. If there is anything you ever need, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 24, 2021

Bought used Veloster from another venue. Oil was way over-full. Might have had blown head gasket causing anti-freeze in oil. Service Manager Jeff Daniel was extremely knowledgeable, and helpful. Serv More

by Beat.Raven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Daniel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department with Jeff & Noah. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

May 23, 2021

Our first time visiting this dealership and we drove away in a beautiful new Genesis two days later. The trade in and move into our new car was effortless. Phil made the entire transaction too hard to resist More

by PAMOERMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Unfortunately I can’t remember the gentleman who helped with all the paperwork but he was great too!, Phil Lawrence
May 24, 2021 -

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Phil. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

May 22, 2021

Phill was great. Had a difficult time with Volvo itself. Not sure what more maple hill could have done to make it better. Once the car was available the service was excellent! Car was clean and ready to go More

by JAYNEANN1809
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Phil Lawrence
May 22, 2021 -

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Phil. I hope that next time you are in we are able to provide a 5 star experience. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

May 22, 2021

Need to be open two days weeks, with longer hours. Also Saturday Service would be Good For everyone That Buy car here That would Be Good Service. More

by BLIETZAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Daniel
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave feedback for us, we truly appreciate it. We are working on the possibility of having our service and parts open later on a 2nd evening during the week. We are trying to make sure we have the staff available in parts and service so that should be happening in the near future. Let us know if you have any questions. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

May 22, 2021

Just leased my 8th car with Maple Hill Auto. Have dealt with them past 20 years and have never had any issues at all. Great service and personal. Nothing but the highest praise for this group. More

by RLUSBY35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Phil Lawrence
May 22, 2021 -

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Phil. And we are thrilled to hear you have been a loyal customer for 20 years and that we have continued to provide amazing service. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

May 22, 2021

Dumpsy made the process of finding the right vehicle for me easy. He showed me all my options, and was so very polite. Would recommend him to anyone looking to upgrade their vehicle" More

by 2012THOMAS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Daniel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dempsy Bluman , Tim Born
May 22, 2021 -

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Dempsy. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

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