Maple Hill Auto Group
Kalamazoo, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 9:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 9:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Smooth and CLEAN delivery unlike other dealers. Would come back to this dealer again. Informative and honest was best. We felt welcome. They offered top dollars for trade. come back to this dealer again. Informative and honest was best. We felt welcome. They offered top dollars for trade. More
Jake was such a pleasure to work with on the sale of our new Outback! He was not pushy, but very informative! We comfortable asking our questions and hope to have the ability to work with him for future car new Outback! He was not pushy, but very informative! We comfortable asking our questions and hope to have the ability to work with him for future car purchases! More
Nick was a patient with me while I was looking for my new car. Very helpful and made my purchase very enjoyable. Good luck on your upcoming wedding! car. Very helpful and made my purchase very enjoyable. Good luck on your upcoming wedding! More
Nick helped us determine which Forester would best meet our needs and then went above and beyond to locate one for us in a very short time frame. This is the second Forester we've happily purchased from M our needs and then went above and beyond to locate one for us in a very short time frame. This is the second Forester we've happily purchased from Maple Hill. The service department is top notch. We highly recommend Maple Hill Auto Group. More
The Volvo was done before the anticipated three hour time for the 20,000 mile service. Friendly service advisors and great shuttle service. It is nice to get a complimentary car wash at the same time for the 20,000 mile service. Friendly service advisors and great shuttle service. It is nice to get a complimentary car wash at the same time More
Hannah was great! While picking up my GTI from being serviced, she squeezed in my other VW for a rear taillight that had just gone out. I really appreciate that type of customer service for it saved me serviced, she squeezed in my other VW for a rear taillight that had just gone out. I really appreciate that type of customer service for it saved me scheduling another appointment. Thx! More
Overall a pretty good delivery. Challenge was in that it took some time spent waiting when all the paperwork was completed to just be given my keys so I could drive off. took some time spent waiting when all the paperwork was completed to just be given my keys so I could drive off. More
I saw the Subaru Ascent online that I was interested in and scheduled an appointment for a test drive. I ended up buying the car and the process couldn't have been easier. and scheduled an appointment for a test drive. I ended up buying the car and the process couldn't have been easier. More
I went for a ten thousand mile checkup for my Volvo Xc90 and they said it would take about 90 minutes and I waited in the waiting room reading a book, after two hours I checked and they said it was done an and they said it would take about 90 minutes and I waited in the waiting room reading a book, after two hours I checked and they said it was done an hour ago. I was upset and they said we didn't see you in the waiting room (I was the only one in there) and they had marked on my paper work they had called me on my phone, which I never received. I asked if they used the correct number and they did, but I never got it. It takes me over an hour to drive to the dealership and when I got home I did receive a message that was 23 minutes old saying your car is ready. If it weren't for the service department screw up I would give it high marks, But I might go to another dealership next time, even if it is further away. More
Worst business experience of my life! If you're working-class or have a vintage Volvo, read this! I wish I could give negative stars. The key for my vintage Volvo station wagon was misplaced. Th working-class or have a vintage Volvo, read this! I wish I could give negative stars. The key for my vintage Volvo station wagon was misplaced. This car was a birthday present for my daughter who is turning 16 in July. Her dream car is a vintage Volvo wagon, so I bought her one on my limited budget as a truck driver. I tried to have a key made locally (I live in Indiana) but Volvo has 'proprietary rights' for key duplication - so I was forced to tow my car to the dealership just to have another key made. Kalamazoo was the closest Volvo dealership to me. I made an appointment and then rented a Uhaul trailer and towed the wagon to the lot myself. I dropped my car off in good faith that the dealership would provide the service that they promised. While on the lot, my car was vandalized and the battery was stolen. There were panhandlers on the lot when the car was dropped off, hitting me up for cash. No fence,, no security.. Sketch... First red flag. A few days later, when I was in CALIFORNIA on a run,, the service scheduler called and was very rude, told me that my car was "hacked apart" and that they won't service it. She said I needed to pick it up immediately. I said, "slow down here" and asked how much it would be to have the entire thing repaired. She said they refuse to work on "junk" and to come pick it up or it would be towed. Mind you, the car ran great before the key was misplaced. All I needed was a key made! I explained that I'm an over the road truck driver and that I'm gone for three weeks at a time in California and Arizona. I requested that they give me a little extra time to come pick it up. She said I could have some extra time and they would notify me if they were going to have it towed. I called earlier this week and let them know that I was sending up a tow truck to pick it up. Today when my tow truck driver arrived, they told the driver that they had already towed the car to impound. I was never notified! Totally blindsided! The balance for the towing/impound now exceeds the value of the car. I've bled out thousands of dollars just to NOT get my key made! I've spent/lost money on: Original Uhaul/fuel/time towing to Kalamazoo New tow fee for the attempted pickup by the tow company I sent up today Impound/tow fees for Maple Hill's tow company I never imagined that I'd literally have a vehicle vandalized/stolen/disappear simply by trusting a supposedly reputable business to duplicate a key for me. They made it clear that they only want to service elite customers who own newer Volvos. They treated me like a piece of trash. If you own a newer Volvo, I'm sure Maple Hill will be glad to overcharge you for service/parts. If you're working-class or have a vintage Volvo, assume the position. AVOID! More