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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,136 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,136 reviews

June 11, 2021

Smooth and CLEAN delivery unlike other dealers. Would come back to this dealer again. Informative and honest was best. We felt welcome. They offered top dollars for trade. More

by JRM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Born
Jun 11, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we truly appreciate it. We are thrilled to hear that you had a great experience here with us. If you need anything in the future please don't hesitate to reach out. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

June 11, 2021

Jake was such a pleasure to work with on the sale of our new Outback! He was not pushy, but very informative! We comfortable asking our questions and hope to have the ability to work with him for future car More

by KAYLYNN.WATKINS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Prieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Maple Hill Auto Group responded

We are so happy that Jake was able to get you into a great new car! If there is ever anything else we can do for you, please, let us know! Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 11, 2021

Nick was a patient with me while I was looking for my new car. Very helpful and made my purchase very enjoyable. Good luck on your upcoming wedding! More

by ALEMACKS72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hodgson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear that you had experience with Nick here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative 269-342-6600 Mtassell@maplehillauto.com

June 11, 2021

Nick helped us determine which Forester would best meet our needs and then went above and beyond to locate one for us in a very short time frame. This is the second Forester we've happily purchased from M More

by KARENFARTHING703
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hodgson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department and in our sales department with Nick. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 11, 2021

The Volvo was done before the anticipated three hour time for the 20,000 mile service. Friendly service advisors and great shuttle service. It is nice to get a complimentary car wash at the same time More

by HPLUS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Jun 14, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 11, 2021

Hannah was great! While picking up my GTI from being serviced, she squeezed in my other VW for a rear taillight that had just gone out. I really appreciate that type of customer service for it saved me More

by SEANMICHAELRANDALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department with Hannah. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 11, 2021

Overall a pretty good delivery. Challenge was in that it took some time spent waiting when all the paperwork was completed to just be given my keys so I could drive off. More

by KIRKG1985
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dempsy Bluman , Tim Born
Jun 15, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I apologize for the wait time while your paperwork was being processed, but glad the delivery went well. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 11, 2021

I saw the Subaru Ascent online that I was interested in and scheduled an appointment for a test drive. I ended up buying the car and the process couldn't have been easier. More

by BRIANBOERMAN
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacob Prieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

June 10, 2021

I went for a ten thousand mile checkup for my Volvo Xc90 and they said it would take about 90 minutes and I waited in the waiting room reading a book, after two hours I checked and they said it was done an More

by RWHUNT12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cassandra Westfall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Maple Hill Auto Group responded

I want to apologize that you were waiting for so long when your vehicle was done and ready to go. There is no excuse as to why you were left in the waiting room. I hope that you give us one more chance to prove to you that this is not how we want our customers treated and to show you that we can be better than that. If there is anything else you ever need from us, or if you ever have any other questions or concerns, please feel free to reach out to me. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 10, 2021

Worst business experience of my life! If you're working-class or have a vintage Volvo, read this! I wish I could give negative stars. The key for my vintage Volvo station wagon was misplaced. Th More

by DMC77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelsey LeRoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
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