Maple Hill Auto Group

I'm on the fence about Maple Hill. I can't say that I've been wowed, but not disappointed. I use Maple Hill because it's close to home, but I can't say I dislike or like them. I stopped recently to have m been wowed, but not disappointed. I use Maple Hill because it's close to home, but I can't say I dislike or like them. I stopped recently to have my add blue topped off because the car used more then usual. And also have the oil topped off because it used more then it's used before. My Touareg was at about 97,000 miles, and I have another 2,000 to go before an oil change. The oil top off only added 1 bar while it was 3 bars low when I went in. I'm suspecting but not positive that my warranty is up at 100,000 miles and then nothing will be covered and I'll be stuck. I mentioned my idling problem (while idling it tries to stall but the rpm's come back up, and happens about every 10 seconds). I asked about scheduling an appointment, but they advised to see how it does on add blue and oil until the next oil change. So, as it continues to do this, I don't know if I'll be stuck with a big repair bill, or it will be covered and I'm in a limbo. They are fairly prompt with service, and I'm fine with that. More

Hanna was incredibly helpful and understanding to my situation she made all the difference, I am very glad that she was the first person e I talked to situation she made all the difference, I am very glad that she was the first person e I talked to More

As usual the service was great and very quick and timely. I’ll be back with the Forester next. I firmly believe in dlrsp serv. I’ll be back with the Forester next. I firmly believe in dlrsp serv. More

Noah was professional and kept me informed on what was being done to my Santa Fe. Always clean friendly service. We have all service done at Maple Hill for both our Santa Fe and our Outback. Maybe some da being done to my Santa Fe. Always clean friendly service. We have all service done at Maple Hill for both our Santa Fe and our Outback. Maybe some day a Genesis. More

Appointment worked well, Service was done quickly and in a timely manner. Service Consultants were very professional. Facility was clean and bright. Waiting area was nice. Cost was very reasonable. in a timely manner. Service Consultants were very professional. Facility was clean and bright. Waiting area was nice. Cost was very reasonable. Nice to have car washed as well. More

Tried to rip me off with massive additions that weren’t necessary for a common fix. Prices outrageous vs other dealerships in Michigan. Story of what was broken changed 3 times. Online scheduling horrib necessary for a common fix. Prices outrageous vs other dealerships in Michigan. Story of what was broken changed 3 times. Online scheduling horrible. Had a 7am appointment scheduled, but wasn’t open until 8. Why was that an option? More

I really appreciated the quick and easy process around 8:30 am to get checked in and leave my car at Maple Hill Subaru for the day to get a recall addressed. I was met with a friendly male greeter. Cass 8:30 am to get checked in and leave my car at Maple Hill Subaru for the day to get a recall addressed. I was met with a friendly male greeter. Cassandra did well getting me squared away and explaining some of the special features of the loaner car. The loaner car was supreme! I also appreciated that Cassandra called me to tell me about the brake pads on my car needed addressing and was able to get that fixed. She also shared that and the part needed to repair my tricky window would need to be ordered. I was happy with the service on my car. When I went to pick up my car around 5 pm, I was greeted by a kind male greeter. Then I got to the service desk that was congested with staff. I found this quite overwhelming. Che helped me by explaining what service was completed and answered my question about when the window part would be in. In the meantime, another staff member came over asked to see Che. Then he left with the other staff member without telling me that Cassandra would take care of me from there. Cassandra started reiterating pricing, which Che had already done. Other staff that were standing around added to the conversations, which added to the whole check-out experience being very overwhelming. More

Excellent staff and service. Very knowledgeable and friendly. Waiting area is clean and meets all expectations. I value having a dealership with a service department that you can rely on friendly. Waiting area is clean and meets all expectations. I value having a dealership with a service department that you can rely on More

Thorough on car details and syncing info ; car was ready on time; phone calls returned in timely manner; pleasant, clean atmosphere throughout dealership; friendly staff on time; phone calls returned in timely manner; pleasant, clean atmosphere throughout dealership; friendly staff More

Great service, thorough, friendly people at every step. Easy to work with. Easy to work with. More