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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,136 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,136 reviews

July 09, 2021

I have been satisfied every time I've brought a car in for service. They answered my questions quickly and addressed the challenges I've had with my vehicles and quickly repaired and returned my vehicle More

by KLINGMAN12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
You can't remember , when something runs so smoothly. Details are not my major concern thanks to your thoroughness.
Jul 12, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 09, 2021

Cassandra jumped through logistical hoops to ensure my daughter had transportation to her new job while the car she drives was being repaired. The compassion she showed this single mom living 1,500 miles More

by M
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department with Cassandra. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 08, 2021

I have always gotten really good customer service here and my repairs and/or recalls are handled quickly. Pricing seems on par with most other shops in the area. More

by STACY730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amie Freeman
Jul 12, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 08, 2021

We had a small mixup about the anticipated length of my service…was told three hours but it ended up staying there much longer but they game me a complimentary oil change which was very thoughtful and appr More

by DJRUN4FUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Jul 12, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 08, 2021

Appointment was for an inspection and oil change. First time at this dealership, was very impressed. Clean and organized facility, staff was friendly and professional. More

by JIMDWHITTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey LeRoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 08, 2021

Always appreciate the service that Maple Hill provides! They are truly genuine and demonstrate great care for the customers through their thorough inspection and follow up. More

by RUTH_HOOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 08, 2021

If you are looking for a great place to take your Subaru for service this is the place. They have always been fast, reliable, and friendly! More

by Jmv4824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James DeYoung and Tim Born are both great as well!
Jul 12, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 07, 2021

Definitely worth the three-hour round trip to get service from an authorized Volvo service center! The local place was pretty much oil-change and tire-rotation. In addition to the scheduled service, having M More

by PETE BAUER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Jul 12, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 07, 2021

Very pleased with the quality of service. Unfortunately, Volvo software is a nightmare. I recommend a brief tutorial by staff for all owners of new Volvos. It would help owners and service tremendously. More

by RCOLEMAN6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave May, Che Lopez
Jul 08, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 07, 2021

The service writer Lauren was exceptional got us in and out as promised. Big thanks to Her! Was worth the one hour drive to get the recall taken care of. More

by MARKLEDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hodgson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department with Lauren. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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