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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,136 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,136 reviews

July 16, 2021

Good service , Bruce is a great salesman who doesn’t bother you while too much pressure while being knowledgeable about the car, the detailing job was great More

by DAVIDSON.DANIELA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bruce Balestri
Jul 16, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Bruce. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 15, 2021

Great dealership and service department. Appointments for routine maintenance are quick, efficient and they work with my schedule. I always feel confident driving my Subaru Outback . More

by MEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Che Lopez
Jul 16, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 15, 2021

Professional and they really do good work. They're really good at explaining what's wrong and quoting prices before hand i won't take my car anywhere else.. More

by FENGLISH88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 15, 2021

I loved my experience here at maple hill! My salesman was Daisy and she went above and beyond to make sure I was getting something I was comfortable with and REALLY loved. Her work ethic and motivation to no More

by TRENT WILLIAMS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dempsy Bluman , Daisy Cotton
Jul 16, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Daisy. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 15, 2021

simple, easy, quick scheduling of service to be performed. The service people know their business and their products. This is my second Outback and Maple Hill remains one of the best auto dealershi More

by IHMSAGREG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Lawrence, Misty Figg
Jul 16, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 15, 2021

Very righteous and unwillingness to listen to customer. Extremely arrogant. I will avoid this place. Asked question about warranty on a recall work and was told to leave More

by DRLG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andrea Darnell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Che Lopez
Jul 16, 2021 -

Maple Hill Auto Group responded

Incorrect. You were asked to leave because you were not able to behave in a way that is acceptable. You asked the service manager if she was "stupid", referred to our technicians as incompetent and cursed continuously... and this was your FIRST time in our service department. We make a commitment to all of our staff that they deserve to be treated respectfully. If customers are unable to do this, we ask them to service their vehicle elsewhere. It is not righteous or arrogant to ask customers to not name call and swear at our staff. If this seems unacceptable to you, then it is for the best that we part company. If you would like to discuss this further, in a calm and professional way, please feel free to call me. Randi DeSantis Executive Director Maple Hill Auto Group 269/462-6462

July 15, 2021

They were very transparent about their services and kept me updated with the progress of my car. I will be sure to go back if any more issues occur. More

by CAMPBELLIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 14, 2021

Excellent service, informative and prompt. Excellent facility and waiting room clean, nice choices of snacks and drinks. great friendliness .Great quality work. Very happy with the recent visit. More

by ACBKLEONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Jul 14, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 14, 2021

Service was done as promised and the people were friendly and knowledgeable. The waiting area was clean and there were free snacks and coffee. This was my first time having service at Maple Hill and it excee More

by HAMELS01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Jul 14, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 14, 2021

They did a thorough job and were able to get it done in a timely fashion. It was very easy to schedule the appointment as well. More

by DAVIDMICHAELBARTHOLOMEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amie Freeman
Jul 14, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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