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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,136 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,136 reviews

July 23, 2021

Can me in and out in a timely manner. They put in synthetic oil but never asked me what type that I wanted. I asked to rotate my tires but they said tires were good and no need. I ALWAYS do it and it More

by mike
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dont know his name at all
Jul 28, 2021 -

Maple Hill Auto Group responded

Genesis recommends that your vehicle use 6.9 quarts of 5W-30 Full Synthetic oil. This is what we use when a vehicle with your specifications comes in. I don't know if Georgia allows you to use a different viscosity of oil, due to the warmer weather and less severe weather swings as Michigan, however, we always use the manufacturer recommended specs for every vehicle that comes into our facility. If you have any other question regarding your vehicle specs, please feel free to reach out to me. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 22, 2021

Excellent service team! Cassandra (advisor) and Brittany (mechanic) we’re very professional and easy to work with during this repair. Good communication while dealing with an unexpected repair More

by MIKEMCCARTHY535
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany (mechanic)
Jul 23, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

July 22, 2021

Best car buying experience ever. Jacob was extremely helpful and attentive to our questions. Test drives were no problem. Maple Hill had a good choice of vehicles unlike other dealers in West Michigan. More

by NEUMANRL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Prieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here with Jacob in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

July 22, 2021

This dealership not flexible with service appointments in a timely manner sales person not truthful advertise a trade up program but don't deliver on what's advertised salesperson pushy and smug More

by PATHOWARD808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren Armbruster
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Maple Hill Auto Group responded

I apologize about the flexibility of our schedule, we always try to be as flexible as possible. Unfortunately, we have customers that have been on the schedule for several weeks now. We are currently booking about 3 weeks out for Subaru and I would recommend calling in advanced when possible. As for the salesmen, I sincerely apologize that they were pushy and smug. I will be sure to mention this to the sales manager and remind them that that is not acceptable. If you would like to discuss this situation further, please feel free to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehill.com 269-342-6600

July 22, 2021

Service department employees are also pleasant and helpful when we bring in our Subaru for service. This time our visit was quicker than expected and we were on our way. More

by lloegel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

July 22, 2021

Nice reminders, quick service appointment, friendly staff, lounge area is well maintained. They always follow up after your scheduled appointment to make sure we are satisfied. More

by COURTSTRUDWICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

July 22, 2021

They were fantastic! Very appreciative of their help. They diagnosed my car and made the appropriate fix and corrected both of my issues in 30 minutes. More

by RYGILLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Che Lopez
Jul 23, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

July 21, 2021

Jon and the whole team were great to work with. Would recommend them to anyone. Very easy transaction. Car delivered in a timely manner. Thanks! More

by ALVINK528
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Jon. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 21, 2021

Cassandra took very good care of me; keeping me abreast of delays and progress. Problem resolved. Thanks to all, especially Cassandra. Twenty three twenty five More

by TKHUNTERBIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here with Cassandra in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreemanl@maplehillauto.com 269-342-6600

July 21, 2021

Incredible experience! Jon found the exact car that I wanted, and the process was so smooth! Jon and his staff were super friendly and welcoming, awesome at communication, and were just an all-around joy More

by TIRREA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here with Jon in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreemanl@maplehillauto.com 269-342-6600

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