Maple Hill Auto Group

I have been a customer with Maple Hill since purchase of my first Volvo S60 in 2004. I also purchased a Volvo XC60 in 2011, a Volvo S80 in 2013 and a Volvo XC60 in 2020. I have always been very happy with my first Volvo S60 in 2004. I also purchased a Volvo XC60 in 2011, a Volvo S80 in 2013 and a Volvo XC60 in 2020. I have always been very happy with the service department in the past. My last visit however was really frustrating. I had made an appointment for my S80 for the 67,000 mile PM. I mentioned that I was also experiencing my power window control working half the time. Well 2 1/2 hours later my car was finally ready. The service department said that I probably have a loose wire that is causing the windows not to operate all the time. If I wanted it fixed I would need to schedule an appointment for 3 hours for them to correct. I already knew that was the problem and was very upset with my bill that came to $250.00 for the oil change and looking at my car. I really wonder if my next purchase (next year) will be with Maple Hill. Jim Nicolow More

Everything with my car purchase went smoothly - this is really stupid that I just can’t say the above and that I have to come up with a minimum of 25 words really stupid that I just can’t say the above and that I have to come up with a minimum of 25 words More

The service was courteous and fast. Cassandra was at the top of her game. I was disappointed I didn’t receive an inspection sheet stating my wear of brakes, tires, fluids, etc. top of her game. I was disappointed I didn’t receive an inspection sheet stating my wear of brakes, tires, fluids, etc. More

We had a wonderful experience working with Maple Hill Subaru. Our primary point of contact was Daisy Cotton: we can't say enough wonderful things about her. She listened to our needs, answered our ques Subaru. Our primary point of contact was Daisy Cotton: we can't say enough wonderful things about her. She listened to our needs, answered our questions, found the exact car we wanted at a nearby dealer, and had it brought to Maple Hill for us. She demonstrated a lot of patience with us as we tried multiple cars, trying to find exactly what we wanted. Aaron Black helped us test drive a car on a day Daisy wasn't working and Matt Taylor was easy to work with on the paperwork. Everyone we interacted with was over-the-top friendly. It was a no-pressure experience that made us feel like we were completely in charge. More

Recall fixed, multi point inspection not completed. Got a call that truck was ready, waited a half hour once I was there to pick it up. call that truck was ready, waited a half hour once I was there to pick it up. More

Everyone at Maple Hill VW was fantastic! Huge, huge, huge shoutout to Jon Gates and Mike Simmons! They took such good care of me - above and beyond my expectations. I love my new vehicle! Everything went sup shoutout to Jon Gates and Mike Simmons! They took such good care of me - above and beyond my expectations. I love my new vehicle! Everything went super smooth during my experience, including the trade in process and purchasing of my new vehicle. They were fast and efficient. I cannot say better things about them and I will absolutely consider them for my next trade in and purchase. More

I've been looking for one particular and unique Genesis G80 since December 2020, and found it online, by accident at Maple Hill Auto Group. When Jacob first responded to my inquiry, I don't think he reali G80 since December 2020, and found it online, by accident at Maple Hill Auto Group. When Jacob first responded to my inquiry, I don't think he realized that I live in South Texas - just turn on the news, I live in McAllen (yes, THAT McAllen). Jacob and Nick helped me through the process of purchasing my G80, and helping me with paperwork so the ordeal of registering the vehicle in Texas would go as smoothly as possible. Only one minor detail remains ... getting my G80 on a carrier and delivered! Thank You, Mike R. P.S. You need to include "Genesis" in the available list of car manufacturers to select from. More

Very easy to work with and accommodating. Worked with Jake, James and Victor in the sales process. Very nice guys. Victor helped when James was out and then Matt helped us in the finance dept. I had a aw Jake, James and Victor in the sales process. Very nice guys. Victor helped when James was out and then Matt helped us in the finance dept. I had a awful experience there years ago and did not want to buy anything from them. After this experience I would definitely recommend them to friends and family. More

Didn’t tell me all the info needed before the appt. I was getting a key programmed but didn’t know that only a key purchased through Subaru would work. getting a key programmed but didn’t know that only a key purchased through Subaru would work. More

I just purchased a Genesis GV80, and I could not be more thrilled! Many thanks to Jake and Mike who showed me countless vehicles before I made a final decision. Everyone was so informative and ready to he thrilled! Many thanks to Jake and Mike who showed me countless vehicles before I made a final decision. Everyone was so informative and ready to help. I would certainly recommend this dealership! More